Oum Palace Hotel & Spa
12 Rue Kamal Mohamed, Casablanca, Casablanca, 20000, Morocco
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1 Room With 2 Adults Change Search
Room
Room
Address
12 Rue Kamal Mohamed, Casablanca, Casablanca, 20000, Morocco
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Business Center
- Free Parking
- Pets Allowed
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Trouser press
- Packed lunches
- Heating
- Fax/photocopying
- Snack bar
- Private check-in/check-out
- Shared lounge/TV area
- Wheelchair accessible
- On-site parking
- vending machine
- 24-hour security
- Accessible parking
- Concierge services
- Designated Smoking Area
- Family Rooms
- Free Wi-Fi
- Hair/Beauty Salon
- Massage services
- Off-Site parking
- Restaurant(s)
- Daily Housekeeping
- Convenience Store
- Happy Hour
- Non-Smoking Rooms Available
- Board games/puzzles
- Indoor play area
- Baby safety gates
- Electric vehicle charging station
- Fruits
- Pet basket
- Pet bowls
- Light therapy
- Movie nights
- Bike tours
- Cooking class
- Key access
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Process in place to check health of guests
- First aid kit available
- Mobile app for room service
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- All plates, cutlery, glasses and other tableware have been sanitized
- Access to health care professionals
- Free face masks
- Grocery delivery
- Contactless check-in/out
- Food delivery
- Electronic room key
- Audible alarm
- Car rental available
- CCTV security in common areas
- Currency exchange service
- Daily disinfection
- Facilities for disabled guests available
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Restaurant (special diets available)
- Spa services
- Spa/sauna
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Professional cleaning services
- Allergy-free rooms available
- Room service available
- Pets allowed (charges may apply)
- Takeout dining services available
- Airport shuttle (charges may apply)
- Shuttle service (charges may apply)
- Valet parking (charges may apply)
- Kid-friendly dining
Airports Show all on map »
- Anfa - 3.79 mi
- Mohamed V Airport - 15.96 mi
Click here to leave your opinion >>
Khalid (Couple)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Very clean and comfortable rooms. The beds were excellent and we slept really well, just like at home. The shower was also very clean and pleasant. The staff provided outstanding service – everyone was extremely friendly, welcoming and helpful. We truly felt valued as guests. Everything was well organized and the atmosphere was relaxing.
Nothing, everything was perfect.
Humaid (Solo Traveler)
stayed in April, 2026
Guest Score 5 out of 10
Fair
They Didn’t let me check-in instead they arranged another hotel for my stay.
Cihan (Solo Traveler)
stayed in April, 2026
Guest Score 2 out of 10
Poor
Well, we actually did not stay in this hotel because they transferred us to another hotel without really providing any other option for us.?
They told us that they are overbooked and they are transferring the booking.com customers to another hotel nearby. I booked this hotel days before our arrival, and it is not on us that they can not manage their booking system.
The hotel in which we stayed was okay and clean, but we had some issues at the reception during the check-in process because there was some miscommunication between the hotel we booked and our "new" hotel. Our "new" hotel told us that the room is booked for one person, although we booked it for two on Booking.com. Thanks to God, I had data and could show on the app that I booked the hotel for two with breakfast. The receptionist took some initiative and said that he would deal with it himself and we could stay there.
Long story short: I would give our transferred hotel (Hotel les Saisons) -> 6 out of 10, and I would not recommend this hotel to anyone since they seem pretty unorganized and can ruin your vacation if you are not lucky like us to get a decent place at a nearby hotel.
Sinoj (Group Traveler)
stayed in April, 2026
Guest Score 7 out of 10
Good
Location
Ac was not working
AMIN (Group Traveler)
stayed in April, 2026
Guest Score 1 out of 10
Very Poor
I don't advise anyone to visit this hotel, we booked 3 rooms and we came from Senegal in the mid night, they informed that hotel is fully booked, even showing the reservation there was no rooms, note that no one speaks English very well so he escaped
Emilio (Solo Traveler)
stayed in April, 2026
Guest Score 4 out of 10
Disappointing
Location and room.
Wifi not good. I got food poisoned with buffet food.
STEVEN (Solo Traveler)
stayed in March, 2026
Guest Score 5 out of 10
Fair
Location ! Great Breakfast !
Nothing !
Angelo (Couple)
stayed in February, 2026
Guest Score 5 out of 10
Fair
Location was superb. Breakfast buffet well worth the price. My wife loved the spa scrub bath and massage. The room was comfy. Casablanca as a whole was not very interesting from a tourist perspective.
The smell of raw sewage coming from the bathroom in the room The male staffers of the hotel, with one exception, were rather indifferent about everything. The reception desk rarely answered the phone when I called from the room for information. The evening buffet begins at 6 pm, but when we arrived at 6:30 pm, all the hot dishes had still not been put out. When I tried to charge the price of the buffet to my room, I was told I couldn't. So went to the front desk to pay with my card, although they really wanted me to pay in cash. When they relented, the electronic card reader wasn't working. In the lobby in the mornings the speakers were blaring electronic dance music; in the evenings it was the sound of a huge flat screen TV broadcasting soccer games. The huge lobby was not the place to start or end your days. Finally, the people who most visit Morocco are Moroccans living abroad, followed by the former colonizers of the country, the French. I speak neither Arabic or French, and most of the hospitality staff in the three cities I visited, (Marrakech, Casablanca and Tangier), speak little English. Not a criticism or negative, just a reality to be aware of and prepare for by bringing an electronic translating device or use your AI feature on your cell phone to communicate.
Edwin (Couple)
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
The location was excellent, close to Medina, and a large number of places to eat and shop. The breakfast hours were excellent as well as the with excellent variety. Our upgraded accommodation was very comfortable and spacious. I’m upset I don’t have the name of gentleman at the front desk that looked after an issue we had. He took care of it in a very timely matter, and Soukaina followed up daily to see that we were comfortable. Their aim to please is top notch. Customer satisfaction is of top concern to them.
Nothing not to like.
Tonghai (Solo Traveler)
stayed in February, 2026
Guest Score 5 out of 10
Fair
The location is fine
The facility is too old and many items need either repair or renovation. The wifi is often out of service and the speed is too low even if it’s on. Whole place looks very dirty. And many tour groups stay here as well.
Caron (Solo Traveler)
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Very helpful receptionists, especially traveling as a single foreign woman.
Alioune (Solo Traveler)
stayed in January, 2026
Guest Score 5 out of 10
Fair
If you are coming to casa just to shop in that Medina market than this is a good hotel for you it’s super close and affordable !
Hotel kinda old inside the rooms and need some renovations over all!
Graham (Couple)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
Located a walking distance to the train station, staff especially Halima took care of us and I got an upgrade
Paul (Couple)
stayed in January, 2026
Guest Score 8 out of 10
Very Good
The front desk, Ismael especially, were extremely accommodating, polite, and assisted us with all of our needs in a timely matter.
The location was great, the staff were amazing, and our room was very clean. The only problem, that can’t really be helped, is the windows aren’t insulated so you can hear the traffic below, but it does tend to subside between 10pm-8am
Michael (Group Traveler)
stayed in January, 2026
Guest Score 1 out of 10
Very Poor
Nothing
I booked a room a paid for it. I sent an email asking that my friend be admitted on the first day of the booking and I would join him the next day. They refused him admission late in the day and cancelled the reservation. He spent the night outside. He said the staff was rude. This is unforgivable and I hope there is follow-up . I would like to know that this happened.
Abdelilah (Solo Traveler)
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
Highly recommended. The reception guys Ismail and amine were very helpful and kind. Will be back inchaallah for sure
Mohamed (Solo Traveler)
stayed in January, 2026
Guest Score 8 out of 10
Very Good
I would like to sincerely thank Subaie, the receptionist at Oum Palace Hotel, for his professionalism, kindness, and warm welcome.
I would also like to express my special thanks to Halima, the Housekeeping Manager, for her hospitality, kindness, and great support. I truly appreciate her effort in providing me with a room three hours before the official check-in time, which made my arrival very comfortable.
All the hotel staff were friendly, welcoming, and provided excellent service throughout my stay. The breakfast at the restaurant was good.
The hotel’s location is also very convenient, as it is close to the train station and the city center.
Musa (Couple)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
I had a very pleasant stay at Oum Palace Hotel. The location is excellent and very convenient, making it easy to get around. The breakfast was very rich, varied, and delicious. Most importantly, the staff were extremely friendly and helpful throughout my stay. Special thanks to the receptionists Walid and Salma for their professionalism and warm welcome. I would definitely recommend this hotel and would happily stay here again.
Nothing to complain
Mustapha (Couple)
stayed in December, 2025
Guest Score 1 out of 10
Very Poor
Absolutely nothing!
Absolutely terrible stay. The shower had barely any water pressure and the water wasn’t warm at all—lukewarm at best. When I reported it, the receptionist was useless. I had to wait over an hour just to be told I could use another room to shower, then come back to my original room. Completely ridiculous.
The room itself was disgusting. The walls looked dirty like they hadn’t been cleaned in ages, which honestly made the whole place feel grimy and neglected.
The location is dodgy as F, especially at night. Did not feel safe walking around at all. On top of that, the noise was unbearable—you can hear everything, so good luck sleeping.
Overall, awful experience. Poor service, dirty rooms, sketchy location, and zero comfort. Definitely not worth the money. Would not recommend this place to anyone.
Safi (Solo Traveler)
stayed in December, 2025
Guest Score 8 out of 10
Very Good
there was repairworks in the room next to me for 2 full ays. A warning or notice wouldve been useful instead of me waking up to the sounds of cracking concrete.
Thank you for your information!
Area information
- Anfa - 3.79 mi
- Mohamed V Airport - 15.96 mi
- Casa Port Train Station - 0.21 mi
- Casa Voyageurs Train Station - 1.44 mi
- Oasis Train Station - 3.04 mi
- Station de Nwacer - 16.34 mi
- Station de Bou Farouj - 27.40 mi
- Station de Mrizig - 59.54 mi
- Sacre Coeur Cathedral - 0.65 mi
- Arab League Park - 0.77 mi
- Twin Center Shopping Center - 1.22 mi
- Morocco Mall - 5.37 mi
- Maarif District - 1.36 mi
- Habbous District - 1.41 mi
- Central Market of Casablanca - 1,040 f
- Ancient Medina of Casablanca - 0.22 mi
- Casablanca-Port - 0.36 mi
- La Sqala - 0.51 mi
- Hassan II Mosq - 1.31 mi
- Derb Ghallef - 1.94 mi
- Gare de Casablanca-Voyageurs - 2.30 mi
- Anfa Place Living Resort - 2.87 mi
- Camp de la Jonquiere - 3.35 mi
- Ain Diab Corniche - 3.63 mi
- Technopark - 3.99 mi
- Casa Near Shore - 4.86 mi
- Sidi Maarouf - 6.52 mi
- Caserne Moulay Youssef - 8.95 mi
- Gare de Sidi el Aidi - 33.62 mi
- Tamdrost - 35.88 mi
- Gare de Rabat-Agdal - 51.53 mi
- Sidi Hajjaj - 51.67 mi
- Camp Moulay Ismail - 52.38 mi
- Camp Moulay el Hassane - 52.38 mi
- Khemisset des Oulad Bouziri - 53.24 mi
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Oum Palace Hotel & Spa
12 Rue Kamal Mohamed, Casablanca, Casablanca, 20000, Morocco