No internet or wifi facility the access road to the hotel is in bad shape rooms should hv more lights very dim

The water pressure lacked sometimes.

N/A

At check-in, I wasn’t given a thorough walk-through of the room and the hotel. I had to figure out for myself how to control the fan settings. I found the refrigerator on day two. I wasn’t provided with the Wi-Fi password. Although it wasn’t a big issue for me, the TVs do not work. Most concerning and a fire hazard was the lock to my room. I got locked in and had to call the reception to let me out.

Bad roads leading to property. No hot water available most of the time.

The rooms need a luttle renovation

Overly ornate theme, could do with a bit less furniture

Expensive food and no fridge

Nothing

Restaurant didn't have many options available

None.

The only problem for me was there was only a few items on the menu that was available

Nothing.

We informed the staff that there should be serious work on the water pipes and water pressure as the issue has been preventing water in the shower to run properly. If the owner's dog has a bad night, sleep can suffer.

Where do I start. On the surface, looks OK, but actually after 3 days this is a sad, soulless tired place, more akin to a furniture warehouse, filled to the rafters with huge nasty carved wood sofas making it all very dark, with scratchy cushions, unnecessary huge 20 ft giraffes and elephants are overkill but nice staff -besides the receptionist watching the football on his phone when trying to talk to him. 3 Cockroaches, 2 within 2 meters of the kitchen, none of the seafood was on the menu and the food looks nothing like the photos on booking.com - the greek salad we ordered came with parmesan not feta, chips were great. Fridge in our room was a freezer so could not keep anything cool, room was good size and quiet, one of the other Cockroaches was sat in the bidet. Towels by the pool and bathrobes were stained, tired - we used our own. Dining room is soulless and the table cloth stained where left on the table for what might be years, the glasses on show had layers of dust and this started us wondering what the cleanliness of the this place and worse if things like the ice cubes are made with distilled water - suffice to say we did not eat or drink here at this point. ITS also a 20 min walk down a dirt track to the beach, NOT 300 metres, something the reception guy told us is an error of many years on the marketing sites. You have to get a TukTuk if you want to go to the beach. All in all, I would never return, never recommend and this is a sorry state of affairs for what may have been once a nice place, the only good thing is the pool, gardens and Mombasa a member of staff.