There wasn't something we didn't like.

Some staff were unfriendly (especially for Japanese standards) One girl in particular never said hello, ignored eye contact and seemed upset at all times. Very odd for a Japanese hotel.

Everything was perfect

Nothing, it was amazing

It said coin laundry online but they actually only send out the laundry

Our room window faced a wall, it felt like nighttime 24h

Breakfast , staff at breakfast service

Cistern of toilet was faulty and had to be seen to a number of times.

I would describe this hotel as a solid 3 star hotel dressed in higher end decor to give it the “luxury” feel. The service can be much improved. Upon arrival we waited in line for check in. When we reached the front, we were not greeted. I stood there for a bit and had to ask “did you need anything from us for check in?” It was then we were asked to present our passports. It was just awkward, weird and overall unwelcoming feeling. Prior to our arrival, I had extensive conversations with the hotel regarding our change in travel plans and would like to see if we can cancel a night since the package I booked with Booking.com included modifications to booking. I was denied the changes and was basically told “it’s not their responsibility” for changes to my travel plans. I was not seeking their sympathy, but was rather explaining my situation and was wondering why I cannot modify my reservation. I asked if it was possible to just give me credit for the cancelled night so I can use it at the hotel so they will not be losing the money. I even had Booking.com reach out to them which did not lead to any answers. Eventually they offered me two breakfast vouchers as a way to put an end to our conversation. Please note this about a month prior to arrival when I tried to make these changes, so it was not a last minute request which I can understand would be more difficult. I am not sure if our prior communications affected how we were treated when we checked in. After checking in and being treated the way we did, my husband went downstairs to speak to the man who checked us in. He told my husband that it was not up to the hotel to refund us the money we did not need, but it was up to Booking.com. He told my husband that the hotel told me this and that I was UNABLE to understand this. What complete lies and a way to belittle and gaslight your customers. Never once did they mention to me that I should contact Booking.com for this matter. Booking.

The shower/toiler area is a bit small but it works.

The coffee could do with some improvement

I wish the lobby was more comfortable or the Lounge opened earlier. I wake up much earlier than my friend and Noku Kyoto was the only hotel where I didn't have a place to wait outside of our room until she woke up.

Not applicable

Staff : didn’t care to explain any amenities or provide assistance when requested (it was hard to even get enough change of towels) Not worth it at all!! Please avoid!