Hakone Hotel
65 Machi, Hakone, 250-0521, Japan
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65 Machi, Hakone, 250-0521, Japan
At Hakone Hotel, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the ryokan to ensure you stay connected during your visit. Amenities at taxi offered by Hakone Hotel simplify the organization of your excursions, tourist activities, and other adventures in Hakone. Complimentary parking is available for guests. Continuously receive the support you require through front desk amenities such as luggage storage and safety deposit boxes. Chilly nights become more delightful than balmy ones, as you snuggle near the ryokan's inviting hearth.Desire to unwind? Make the most of your visit at Hakone Hotel with accessible amenities such as daily housekeeping. For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones.Accommodations come equipped with all the conveniences required for a restful night's slumber.A selection of rooms feature linen service, blackout curtains and air conditioning to ensure your comfort and convenience.A few accommodations at Hakone Hotel also include unique design elements like a balcony or terrace.A number of rooms feature television for guest amusement and enjoyment. In certain rooms, the ryokan offers visitors access to a refrigerator, a coffee or tea maker and mini bar.Hakone Hotel offers a hair dryer, toiletries and bathrobes in the restrooms of specific accommodations. A delightful breakfast is the perfect way to begin your day, and at Hakone Hotel, you can always indulge in a scrumptious meal on-site.All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. An evening spent at ryokan's bar can offer as much enjoyment as venturing out with your fellow travelers. At Hakone Hotel, affordable refreshments are available 24/7 through the convenient vending machines on-site.At Hakone Hotel, guests can take pleasure in the delightful recreational amenities provided for their entertainment. Conclude your days in complete tranquility by visiting the massage situated precisely at the ryokan. License Number(s): 040268

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Free Parking
  • Garden
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Bar
  • 24-Hour Front Desk
  • Elevator
  • Coffee shop
  • Water sports
  • Canoeing
  • On-site parking
  • vending machine
  • 24-hour security
  • Designated Smoking Area
  • Fireplace
  • Free Wi-Fi
  • Hair/Beauty Salon
  • Massage services
  • Restaurant(s)
  • Daily Housekeeping
  • English
  • Japanese
  • Happy Hour
  • Non-Smoking Rooms Available
  • Public Bath
  • gift/souvenir shop
  • taxi service
  • Shops on site
  • Smoke alarms
  • Fire extinguishers
  • Staff follow all safety protocols as directed by local authorities
  • First aid kit available
  • Cashless payment available
  • Hand sanitizer in guest accommodation and key areas
  • Invoices
  • Hygiene certification
  • Staff trained in safety protocol
  • Temperature check for guests and staff
  • Free face masks
  • Body thermometer available
  • Currency exchange service
  • Daily disinfection
  • Hot spring
  • Luggage storage & lockers
  • On-site accessible restaurants/lounges
  • Physical/social distancing guidelines
  • Protective screen or physical barriers in appropriate areas
  • Air conditioning in public area
  • Heating in public area
  • Cleaning products available
  • Bicycle rental (charges may apply)
  • Xerox/fax in business center
  • Kid-friendly dining
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Hakone Hotel
Rates from View more information >>

Airports Show all on map »

  • Atsugi Naf - 30.06 mi
  • Oshima Airport - 33.88 mi

Museums

  • Narukawa Museum - 0.71 mi
  • Hakone Open-air Museum - 4.00 mi
  • Hakone Museum of Art - 4.05 mi
  • Pola Museum - 4.57 mi
  • Venetian Glass Museum - 5.25 mi
  • Museum of the Little Prince - 5.32 mi
  • Hakone Lalique Museum - 5.53 mi
Click here to leave your opinion >>
stayed in April, 2026
Guest Score 8 out of 10
Very Good
Incredible view towards Mt Fuji and the lake. Comfortable large bed. Clean room.
The Hotel is dated - needs revamping. The food/dinner in the bar I’m afraid it wasn't quite what we expected, the duck was dry the potato ships was soggy. The mushroom soup was a clear tasty soup, but it was a very small portion with hardly any mushroom in it. The shower above the bath - no matter how careful we were there was always a puddle of water on the floor.
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
The view was insanely beautiful, the staff excellent
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Kawai and everyone at the reception desk was exceptionally helpful. The breakfast was elegant and delicious. The room was large with a spectacular view of Lake Ashi. There aren't too many restaurants in the area but we discovered a mom and pop shabu shabu just a couple of blocks away that was wonderful. There's a ferry right next to the hotel that takes you across the lake to the ropeway. The Hakone shrine is a quick bus ride away. Overall it was a wonderful stay. I highly recommend visiting the Hakone Open Air Museum.
The bus ride from the train station to the hotel is very long.
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Location, friendly staff, services and breakfast
stayed in April, 2026
Guest Score 8 out of 10
Very Good
The views and location. The room is very spacious. Amazing views!
Room is clean but dated
stayed in April, 2026
Guest Score 9 out of 10
Wonderful
Comfortable and clean. Nice situation besides the lake
All good
stayed in April, 2026
Guest Score 8 out of 10
Very Good
Very comfortable room with a lovely view. Great breakfast with many many options.
The food offered at lunch and dinner was terrible. Fatty pork, tasteless tiny sides and terribly high prices for said horrible food. We were a group of four, which all ordered different dishes and they were all bad.
stayed in March, 2026
Guest Score 9 out of 10
Wonderful
Staff super kind.
Nothing.
stayed in March, 2026
Guest Score 9 out of 10
Wonderful
The view is great, the Hotel is comfortable and the staff is super nice. The public bath was also a very nice bonus. We had a very good stay.
The food at the bar was pretty bad, we ordered a salad and there was one cherry tomato in it (and it was a fairly expensive salad, especially considering there was almost nothing in it besides green leaves).
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Despite the language barrier, the elderly gentleman at the front desk made great efforts to communicate with us using English and translation apps. His service was warm and attentive. As we arrived late and missed the welcome drink, the hotel kindly upgraded us to a high-floor lake-view room. The view was stunning, and the room and bathroom were very spacious by Japanese standards. The first-floor lounge offers a beautiful view of Mt. Fuji, and the staff were very welcoming. The private harbor plaza is perfect for photos, and a phone stand is provided — great for solo travelers. The room is modern and well-equipped, with a capsule coffee/tea machine (flavorful and not too sweet), Netflix, YouTube, and a SONY Bluetooth speaker. Breakfast includes one main dish plus buffet access, with excellent quality and service. There is also a convenient paid luggage delivery service to Hakone-Yumoto.
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
The location was right in front of a bus stop as well as by one of the pirate ships. The beds were very comfortable. All the onsen spas were lovely. The breakfast was tasty and had great options. The staff were also very kind and helpful.
This is less about the hotel and more about Hakone but after 7pm there are limited to no food options around. If you arrive late and don’t plan on eating at the hotel restaurant I suggest you pick up food before. We ended up eating at the 7/11 which was a 15ish walk from the hotel.
stayed in February, 2026
Guest Score 9 out of 10
Wonderful
Excellent view, room and onsen! And very easy to take the tour boat!
Bus transport is a long ride!
stayed in February, 2026
Guest Score 8 out of 10
Very Good
The view was exceptional, rooms were comfortable and spacious and the onsen was wonderfully relaxing
The hotel restaurants were expensive
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Beautiful view on a clear day we could see Mt. Fuji! Staff was welcoming. Happy hour only consisted of one drink option but other than that we had a nice time.
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
Location with Lake Ashi on one side, bus stops on other side and cruise pier nearby; spacious and comfortable lakeside room with views of Mt Fuji; onsen with hot springs water and open ceiling for view of moon; breakfast options for vegetarians; welcome drink in lounge; front desk graciously helped me retrieve a lost item
Nothing
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
Very spacious rooms and beautiful hotel. The hotel staff were curtious and helpful with questions and luggage storage. Many activities for the lakeside hotel to enjoy
stayed in January, 2026
Guest Score 3 out of 10
Poor
The lake view was good.
We booked this hotel because of the view. However the room smells bad and the shower curtain is dirty and smells. The breakfast was ok but they don't change table cloth after being used by previous customers, although it appears the table cloth is changed daily. The stuff at check out was very rude and almost had no communication with us after we said we are checking out. Not even say thank you and how was your stay. Totally unacceptable! We will not be return for sure.
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
The facilities were beautiful, with 2 onsens on site, and the rooms were comfortable and spacious. The hotel was right on the lake, which was lovely to see in the morning, and conveniently right next to the sightseeing ship that left for the other 2 ports.
Meals were nothing special.
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
Location
Door was heavy and old style keys
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
Fantastic view of Lake Ashi and Mt Fuji
Aircon waa centralised so it was warm for us. But window can be opened so it was not too bad
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Area information

    Airports Show all on map »

    • Atsugi Naf - 30.06 mi
    • Oshima Airport - 33.88 mi

    Museums

      Art Galleries Show all on map »
      • Narukawa Museum - 0.71 mi
      • Hakone Open-air Museum - 4.00 mi
      • Hakone Museum of Art - 4.05 mi
      • Pola Museum - 4.57 mi
      • Venetian Glass Museum - 5.25 mi
      • Museum of the Little Prince - 5.32 mi
      • Hakone Lalique Museum - 5.53 mi

    Attractions/Entertainment

      Zoo Show all on map »
      • Hakoneen Aquarium - 1.79 mi
      • Hakone Botanical Garden of Wetlands - 5.33 mi

    Transport

      Train stations Show all on map »
      • Togendai Station - 3.71 mi
      • Owakudani Station - 3.73 mi
      • Kowakudani Station - 3.76 mi
      • Miyanoshita Station. - 4.12 mi
      • Ohiradai Station - 4.27 mi
      • Gora Station - 4.33 mi
      • Hakone-Yumoto Station - 5.27 mi
      • Yugawara Station - 5.29 mi

    Other attractions

      Rivers and Lakes Show all on map »
      • Lake Ashi - 1.97 mi
      • Lake Yamanaka - 17.96 mi
      National Parks Show all on map »
      • Hakone Gora Park - 4.14 mi
      Historical Buildings Show all on map »
      • Odawara Castle - 8.47 mi
      Shopping Center Show all on map »
      • Gotemba Premium Outlet - 8.85 mi
      Other Show all on map »
      • Hakone Checkpoint - 658 f
      • Onshi Hakone Park - 0.39 mi
      • Hakone Shrine - 0.98 mi
      • Komagatake Ropeway Hakoneen - 1.80 mi
      • Chisuji Falls - 3.37 mi
      • Hakone Kowakien Yunessun - 3.54 mi
      • Owaku-dani Valley - 3.74 mi
      • Yugawara Onsen - 4.16 mi
      • Sengokuhara - 5.66 mi
      • Choanji Temple - 5.78 mi
      • Kintokiyama - 6.93 mi
      • Manazuru Harbor - 7.54 mi
      • Ashigara - 8.75 mi
      • Ajiro-ko - 10.24 mi
      • Numazu-ko - 11.67 mi
      • Fuji Safari Park - 13.07 mi
      • Shuzenji Niji no Sato - 16.07 mi
      • Higashi-tagonoura - 16.09 mi
      • Shuzenji Temple - 16.13 mi
      • Ito-ko - 16.30 mi
      • Fuji-Hakone-Izu-kokuritsu-koen - 17.09 mi
      • Mount Daruma - 19.33 mi
      • Tanzawa-Oyama-kokutei-koen - 20.01 mi
      • Mt. Fuji - 20.43 mi
      • Heda-ko - 21.32 mi
      • Oshinohakkai - 21.51 mi
      • Nissan Technical Center - 22.95 mi
      • Yoshida Tainaijukei - 23.27 mi

Hakone Hotel

65 Machi, Hakone, 250-0521, Japan