Hotel Bisanzio
Castello 3651, Venice, Veneto, 30122, Italy
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1 Room With 2 Adults Change Search
Room
Room
Address
Castello 3651, Venice, Veneto, 30122, Italy
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Heating
- Fax/photocopying
- Concierge services
- Family Rooms
- Free Wi-Fi
- Daily Housekeeping
- Happy Hour
- Non-Smoking Rooms Available
- Wine/champagne
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Process in place to check health of guests
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- All plates, cutlery, glasses and other tableware have been sanitized
- Access to health care professionals
- Free face masks
- Contactless check-in/out
- Currency exchange service
- Daily disinfection
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Professional cleaning services
- Room service available
- Shuttle service (charges may apply)
Airports Show all on map »
- Marco Polo Airport - 4.92 mi
- Treviso Sant Angelo Airport - 16.36 mi
- Gino Allegri Airport - 24.29 mi
Museums
- Museo Querini Stampalia - 0.21 mi
- Museum of Naval History - 0.22 mi
- Naval History Museum Museo Storico Navale Arsenale - 0.24 mi
- Basilica di San Marco - Pala d'Oro e Tesoro - 0.30 mi
- Artistic Murano Glass Gallery - 0.37 mi
- Correr Civic Museum Museo Civico Correr - 0.39 mi
- Art Gallery Bugno - 0.57 mi
Click here to leave your opinion >>
Martha (Solo Traveler)
stayed in August, 2026
Guest Score 8 out of 10
Very Good
Great location, great breakfast
Staff could be kind of rude
E (Family with young children)
stayed in August, 2026
Guest Score 8 out of 10
Very Good
Location was excellent, easy walk to main areas of attraction. The room was not too big for hosting a group of 4, the bunk beds were not too comfortable, but the queen size was comfortable. There is No AC but we were able to open the windows. The room and the hotel in itself was clean and very well kept. It provides the free Wifi we needed. The reservation did include breakfast but upon arrival the front desk staff claimed that it did not.
Well, to start the did not honored that our reservation included the breakfast. Then we asked the front desk for a recommendation of a Restaurant for dinner and he sent us to this place a little far away with great food but unreal prices we end up paying $300 plus Euros for 2 plates of Pasta and 1 Dessert which in other places with better quality we paid half the price for 3 meal course for 4 people. So do not ask the front desk for dinner recommendations. Do your own research.
voegeli (Group Traveler)
stayed in August, 2026
Guest Score 9 out of 10
Wonderful
The gentleman at the front desk were exceptional ! the breakfast was great lot's of options
Christine (Couple)
stayed in July, 2026
Guest Score 9 out of 10
Wonderful
Clean and great location.
Good Breakfast too!
Room was away from the lobby.
No interesting views from the windows.
DE J. (Family with young children)
stayed in July, 2026
Guest Score 8 out of 10
Very Good
AC wa not cold enough
Farhan (Family with young children)
stayed in July, 2026
Guest Score 10 out of 10
Exceptional
location
none
Pedro (Group Traveler)
stayed in June, 2026
Guest Score 1 out of 10
Very Poor
Por onde começar? Este estabelecimento está muito longe do padrão esperado de um hotel 4 estrelas. Não há serviço de quarto, não há funcionários disponíveis durante a noite para resolver problemas, não existe restaurante no local e, de modo geral, a estrutura e os serviços oferecidos não correspondem à categoria anunciada.
O principal problema, porém, foi o atendimento. Durante nossa estadia, o ar-condicionado do quarto parou de funcionar durante a noite. Ao procurar ajuda na recepção, fomos atendidos pelo funcionário Mateo, que foi extremamente grosseiro e pouco profissional. Em vez de tentar encontrar uma solução ou demonstrar qualquer preocupação com o problema, limitou-se a dizer que não podia fazer nada.
Posteriormente descobrimos que se tratava de uma falha geral no sistema do hotel, mas, mesmo assim, não nos foi oferecida a troca de quarto, apesar de haver quartos disponíveis para reserva no Booking naquele momento. Quando questionei o que aconteceria caso eu reservasse e pagasse outro quarto, a resposta dele, sem sequer olhar para mim, foi: “Eu mandaria você procurar outro hotel.” Foi, sem dúvida, o pior atendimento que já recebi em um hotel.
A situação piorou quando solicitei uma declaração simples para registrar uma reclamação junto ao Booking. Após muita insistência, o mesmo funcionário demonstrou total má vontade, chegando a questionar se eu achava que ele mentiria caso o Booking entrasse em contato. No final, escreveu uma carta de forma totalmente displicente e a assinou apenas porque insistimos bastante.
O fato de não haver ninguém disponível para reparar o ar-condicionado durante a noite e a completa falta de preocupação com o conforto dos hóspedes tornaram a experiência extremamente desagradável. O atendimento foi tão ruim que decidimos trocar de hotel antes do fim da estadia, sem qualquer reembolso.
Não recomendo este hotel. Existem opções muito melhores na região, com atendimento profissional e estrutura compatível com a categoria anunciada.
Robert (Group Traveler)
stayed in June, 2026
Guest Score 10 out of 10
Exceptional
I liked everything about our stay at the Hotel. We felt immediately at home in the room and loved having a terrace.
Interestingly enough we had just come from a stay in Zurich where we did not like our hotel room. The Bisanzio proved to be a relief
Ave (Family with young children)
stayed in June, 2026
Guest Score 10 out of 10
Exceptional
Love it! So close to everything, so good breakfast, so quiet and so nice people in reception!! Fantastic hotel!
Stephen (Solo Traveler)
stayed in June, 2026
Guest Score 9 out of 10
Wonderful
The neighborhood is a great Venice location. The desk is by Angels room was perfectly OK, for that price, and how late I was reserving.
william (Solo Traveler)
stayed in June, 2026
Guest Score 7 out of 10
Good
I liked the high ceilings and the layout of the room.
There wasn't much I didn't like would have liked there to be a bigger coffee pot.
Justine (Group Traveler)
stayed in June, 2026
Guest Score 7 out of 10
Good
there were some nice men at the desk
housekeeping was very good
breakfast
help at the desk
the rate was out of one for the product.
Ana s. (Group Traveler)
stayed in June, 2026
Guest Score 10 out of 10
Exceptional
Love this property near yo all the main attractions
Super good breakfast!!!
The spacious Room, the breakfast !!!$
Lapidoth (Couple)
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
Location!
Breakfast without vegetables and no fish
Murray (Solo Traveler)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
The location was excellent. The breakfast that was paid for was very good and reasonable.. Machine made cappuccino, many different coffees . Fruit at breakfast was also very good, the tangerines and cantelope were excellent. Room with AC was very good also.
Mehdi (Solo Traveler)
stayed in May, 2026
Guest Score 8 out of 10
Very Good
The hotel location was very good
They didn't accommodate us in the hotel, they took us to another building and gave us a room there. In fact, you could say we weren't staying in a hotel, we were staying in an apartment.
Maral (Family with young children)
stayed in May, 2026
Guest Score 7 out of 10
Good
Saeje (Couple)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Very helpful staff great location
Frank (Couple)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Stayed a week, and it exceeded my expectations. Luxurious but not stuffy. The neighborhood is cozy even though you're close to Riva and the San Zaccaria vaporetto stop, and the lobby is inviting, as is the staff. The bathroom in our room was maybe the best I've ever encountered after decades of travel, no gimmicks, just spacious and everything works, no water on the floor in the wrong places.
Jennifer (Couple)
stayed in April, 2026
Guest Score 9 out of 10
Wonderful
Gorgeous building with a helpful staff. Our room had a terrace so we got to sit out and watch the sunset at night without navigating the crowds. Their breakfast was also very nice and they have a lovely little back courtyard where you can enjoy it.
Like all things in Venice it takes some doing to get there. It is very close to one of the regional water taxi terminals, so on our way out it was super easy but getting there took some transfers.
Thank you for your information!
Area information
- Marco Polo Airport - 4.92 mi
- Treviso Sant Angelo Airport - 16.36 mi
- Gino Allegri Airport - 24.29 mi
- San Zaccaria Station - 751 f
- Arsenale Station - 771 f
- Salute Station - 0.58 mi
- Museo Querini Stampalia - 0.21 mi
- Museum of Naval History - 0.22 mi
- Naval History Museum Museo Storico Navale Arsenale - 0.24 mi
- Basilica di San Marco - Pala d'Oro e Tesoro - 0.30 mi
- Artistic Murano Glass Gallery - 0.37 mi
- Correr Civic Museum Museo Civico Correr - 0.39 mi
- Art Gallery Bugno - 0.57 mi
- Civile Hospital - 0.44 mi
- Casanova Spa - 0.49 mi
- Clock Tower Torre dell Orologio - 0.28 mi
- Bell Tower of San Marco - 0.37 mi
- Monument to Bartolomeo Colleoni - 0.40 mi
- Rialto Bridge - 0.55 mi
- Rialto Bridge Ponte di Rialto - 0.56 mi
- The Ducal Palace - 0.28 mi
- Church of San Giorgio Maggiore - 0.37 mi
- Venice Carnevale - 0.30 mi
- Campo San Zaccaria - 646 f
- Santa Maria della Pieta - 676 f
- San Zaccaria - 783 f
- San Giorgio degli Schiavoni - 829 f
- San Giorgio dei Greci - 898 f
- Bridge of Sighs - 0.22 mi
- San Giorgio Maggiore - 0.26 mi
- Basilica San Marco - 0.30 mi
- Saint Mark s Basilica Basilica di San Marco - 0.31 mi
- Campanile di San Marco - 0.31 mi
- San Francesco Della Vigna - 0.31 mi
- Bacino San Marco - 0.33 mi
- Santa Maria Formosa - 0.33 mi
- Doge s Palace Palazzo Ducale - 0.35 mi
- Barovier - 0.35 mi
- Piazza San Marco - 0.37 mi
- St Mark s Square Piazza San Marco - 0.37 mi
- Santi Giovanni e Paolo - 0.37 mi
- Arte Moderna Ravagnan - 0.37 mi
- Libreria Sansoviniana - 0.38 mi
- Campo Santa Maria Formosa - 0.38 mi
- Procuratie Vecchie - 0.38 mi
- Arsenale - 0.39 mi
- Santa Maria dei Miracoli - 0.49 mi
- Venice Events - 0.55 mi
- Chiesa di San Zulian - 0.55 mi
- Teatro Goldoni - 0.56 mi
- Scala Contarini del Bovolo - 0.56 mi
- Rialto Market - 0.58 mi
- La Fenice - 0.60 mi
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Hotel Bisanzio
Castello 3651, Venice, Veneto, 30122, Italy