Best Western Hotel Universo
Via Principe Amedeo 5/b, Rome, Lazio, 00185, Italy
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Via Principe Amedeo 5/b, Rome, Lazio, 00185, Italy
A 19th-century building offering design interiors, Best Western Plus Hotel Universo is located 300 metres from Rome’s Termini Station. Its modern rooms have free WiFi and a satellite flat-screen TV. The hotel has a free wellness area, complete with a sauna, a well-equipped gym and a Turkish bath. Rooms at the Hotel Universo are all air conditioned and feature a free smartphone at your disposal, a kettle and minibar. A varied breakfast buffet is served daily and includes Italian coffee, croissants, ham and eggs. You can enjoy traditional Roman and international dishes at the hotel’s Quattro Stagioni restaurant. Special diet menus are available upon request. This Best Western Hotel is just 150 metres from the Opera Theatre and a 5-minute walk from Via Nazionale. The Baths of Diocletian are 400 metres away.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Business Center
  • Free Internet Available
  • Free Internet Access
  • Free Internet In Public Areas
  • Fitness Center or Spa
  • Accessible
  • No Smoking Rooms/Facilities
  • Pets Allowed
  • Restaurant
  • Laundry
  • Meeting/Banquet Facilities
  • Newspapers
  • Room Service
  • Safety Deposit Box
  • Sauna
  • Tour Desk
  • Vending Machines
  • Air Conditioning
  • Bar
  • Concierge Service
  • Currency Exchange
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Family room
  • Smoking area
  • Dry cleaning
  • Internet services
  • Soundproof rooms
  • Shoeshine
  • Non-smoking throughout
  • ATM/cash machine on site
  • Vending machine (snacks)
  • Breakfast in the room
  • Ironing service
  • Heating
  • Fax/photocopying
  • Luggage storage
  • WiFi
  • Allergy-free room
  • Snack bar
  • Special diet menus (on request)
  • Lockers
  • Shared lounge/TV area
  • Wheelchair accessible
  • Daily maid service
  • WiFi everywhere
  • Accessible parking
  • Daily Housekeeping
  • WiFi available in all areas
  • Children television networks
  • Kid meals
  • Kid-friendly buffet
  • Street parking
  • Electric vehicle charging station
  • Toilet with grab rails
  • Higher level toilet
  • Emergency cord in bathroom
Click here to leave your opinion >>
stayed in September, 2019
Guest Score 10 out of 10
Exceptional
excellent location, walking distance to trains and Hop on Hop off busses, fantastic buffet breakfast, very clean accommodation and lovely friendly staff, highly recommended, second time we have stayed
everything was perfect
stayed in September, 2019
Guest Score 10 out of 10
Exceptional
location close to the termini station and colosseum lots of ristorante
evirating good
stayed in September, 2019
Guest Score 4.6 out of 10
Disappointing
Kitchen staffs deliver exceptionally good service
The receptionists are not helpful at all. When we checked in, the guy at reception desk was not smiling or didn’t seem to welcome us, instead he just followed the check-in process, and ordered us to give him passports, sign documents, ... with a very rude attitude. On the next day, we had problem with the phone provided by hotel, it didn’t connect 4G and we weren’t able to use it outside of the hotel ( which it worked perfectly on the first day). So I went to reception desk and asked, but the lady there didn’t try to help at all, she was working on her computer at the same time while talking to me that the hotel didn’t know how these phones work because it’s provided to them by another vendor and that vendor doesn’t show them how to use the phone. That’s the most ridiculous thing ever! This is the service provided by the hotel and they should be able to assist with any issue. It’s ok if the lady doesn’t know how to use the phone, but at least she should have tried to get someone who knew. But no, she just replied me in a very ignorant way while staring and working on her computer. This is the most disappointing and terrible service I’ve ever encountered, considering the price I paid. Not to mention, you can clearly hear all things going around your room, water running through pipes, people chatting or showering next door. I was woken up 3 times a night because of those noises. This is a very bad experience!
stayed in September, 2019
Guest Score 7.5 out of 10
Good
Good service.
stayed in September, 2019
Guest Score 10 out of 10
Exceptional
Everything about this hotel was great--staff, location, room, and free phone to use for navigation, etc.
No
stayed in September, 2019
Guest Score 10 out of 10
Exceptional
Great central location for transport and attractions
No complaints
stayed in September, 2019
Guest Score 8.8 out of 10
Excellent
Proximity to public transportation and excellent staff.
The rooms are very small.
stayed in September, 2019
Guest Score 9.6 out of 10
Exceptional
stayed in September, 2019
Guest Score 10 out of 10
Exceptional
The beds are the best. Very comfortable for sleeping
stayed in September, 2019
Guest Score 10 out of 10
Exceptional
The rooms were spacious. Super cheap and good breakfast.
Nothing really.
stayed in September, 2019
Guest Score 7.5 out of 10
Good
stayed in September, 2019
Guest Score 10 out of 10
Exceptional
Location was perfect
stayed in September, 2019
Guest Score 10 out of 10
Exceptional
Fantastic staff!!
stayed in September, 2019
Guest Score 10 out of 10
Exceptional
stayed in September, 2019
Guest Score 10 out of 10
Exceptional
Loved it in totality - the location, the breakfast, cleanliness of the hotel, the rooms (with beautiful balcony view), great to walk to the main locations, lots of restaurants, shops. Excellent!
Nothing to complain about - loved it.
stayed in September, 2019
Guest Score 10 out of 10
Exceptional
Excellent hotel, service and personnel very friendly. I would recommend it for sure. Great location
stayed in August, 2019
Guest Score 10 out of 10
Exceptional
Did not have breakfast. Location was excellent. Very central for transport and restaurants that tourists look for. Friendly and helpful staff. We checked in once for two days and visited Sorrento the 3rd day. We had booked for another two days upon our return from Sorrento. I asked the staff to upgrade our room for a larger room for the second booking as the first one was so congested to put our luggage. When we returned we found that the room was very spacious and we enjoyed our stay in the room very much especially the size of the bathroom which is a priority for us. One staff member whose name I don't know helped us with online booking to Sorrento and Venice which was very nice of him. Overall it was a good stay with everyone so friendly. In addition, we had a late night on the 29th and they allowed an extension for an additional payment which was reasonable.
But need to improve quality of Hotel Restaurant food. Arrived late in Rome from Amsterdam. Hence decided to have dinner in the Resstaurant. The food was very very lousy and was not fresh at all. Rebaked potatoes and very bland food menu. We are frequent travellenrs. I find that in 99% hotels we have stayed in, the chef turns out dishes according to our needs especially for my husband who is a total vegetarian. My experience with Best Western Roma, even to accommodate, my request, they are unable to do any differently other than what is in the menu. Even the quality and the freshness was none. From the poor attendance for meals at the restaurant explains why the turn out is poor.
stayed in August, 2019
Guest Score 10 out of 10
Exceptional
The breakfast room is quite large, set out well, nice and clean. The staff are friendly, helpful and nothing was too much trouble. Breakfast is varied and plentiful at a reasonable price, we found it cheaper to "fill up for the Morning" before heading out as there was no one limiting what you could eat. Breakfast hall open from 06:30 for the early starters.
stayed in August, 2019
Guest Score 10 out of 10
Exceptional
stayed in August, 2019
Guest Score 9.6 out of 10
Exceptional
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Area information

    Airports Show all on map »

    • Rome Ciampino Airport - 8.60 mi
    • Leonardo Da Vinci - Fiumicino Airport - 13.96 mi

    Museums

      Art Galleries Show all on map »
      • National Museum of Rome - 541 f
      • Termini Art Gallery - 851 f
      • Museo Nazionale Romano - 851 f
      • National Gallery of Ancient Art - 0.43 mi
      • Museo Nazionale di Arte Orientale - 0.45 mi

    Transport

      Train stations Show all on map »
      • Stazione Roma San Lorenzo - 699 f
      • Central Station Roma Termini - 838 f
      • Stazione Roma Termini - 1,024 f
      • Termini Station Stazione Termini - 0.24 mi

    Other attractions

      Theatres Show all on map »
      • Teatro dell'Opera di Roma - 496 f
      • Repubblica - Teatro dell'Opera - 885 f
      • Diocletian Bath Terme di Diocleziano and the Octagonal Hall Aula Otta - 0.23 mi
      Monuments and Landmarks Show all on map »
      • Santa Maria Maggiore - 0.23 mi
      • Piazza Barberini - 0.53 mi
      • Monumental Cemetery of the Capuchin Brothers Cimitero Monumentale dei - 0.56 mi
      Historical Buildings Show all on map »
      • Barberini Palace - 0.43 mi
      • Church of San Pietro Tuscania - 0.52 mi
      Other Show all on map »
      • Teatro Nazionale Sala Milloss - 351 f
      • Palazzo Massimo alle Terme - 536 f
      • Vastours Naples Pompeii Day Tour - 722 f
      • Roma Termini - 838 f
      • Piazza della Repubblica - 905 f
      • Termini - 1,055 f
      • Basilica di Santa Maria Maggiore - 0.25 mi
      • Santa Pudenziana - 0.26 mi
      • Santa Maria degli Angeli - 0.27 mi
      • Via Nazionale - 0.28 mi
      • Santa Prassede - 0.29 mi
      • La Pieta - 0.31 mi
      • San Martino ai Monti - 0.33 mi
      • Basilica of Saint Mary Major - 0.37 mi
      • San Carlo alle Quattro Fontane - 0.37 mi
      • Ecstasy of Saint Teresa - 0.38 mi
      • Palazzo delle Esposizioni Palace of Exhibitions - 0.43 mi
      • Cavour - 0.43 mi
      • Sant Andrea al Quirinale - 0.46 mi
      • Galleria di Arte Antica - 0.46 mi
      • Teatro Eliseo - 0.47 mi
      • Papal Stables Scuderie Papalie al Quirinale - 0.48 mi
      • Teatro Brancaccio - 0.50 mi
      • Parco di Colle Oppio - 0.50 mi
      • Barberini Fontana di Trevi - 0.51 mi
      • Rione Monti - 0.51 mi
      • Fontana del Tritone - 0.52 mi
      • Torre dei Margani - 0.53 mi
      • Vittorio Emanuele - 0.54 mi
      • St Peter in Chains San Pietro in Vincoli - 0.54 mi
      • Via Rasella - 0.55 mi
      • Octagonal Room - 0.55 mi
      • Santa Maria della Conceziones Cappuccini - 0.56 mi

Best Western Hotel Universo

Via Principe Amedeo 5/b, Rome, Lazio, 00185, Italy