Palazzo Caracciolo Napoli - Mgallery By Sofitel
Via Carbonara 111/112, Naples, Campania, 80139, Italy
US: +1 888-428-0763
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Room
Room
Address
Via Carbonara 111/112, Naples, Campania, 80139, Italy
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Garden
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Hiking
- Wheelchair accessible
- indoor pool
- outdoor pool
- telephone
- kitchenware
- 24-hour security
- Concierge services
- Designated Smoking Area
- Doorman
- Family Rooms
- Free Wi-Fi
- Massage services
- Restaurant(s)
- Daily Housekeeping
- English
- French
- German
- Italian
- Spanish
- Happy Hour
- Non-Smoking Rooms Available
- Parking Available
- gift/souvenir shop
- yoga room
- Shops on site
- Smoke alarms
- Fire extinguishers
- Guests can opt-out of daily cleaning service
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Access to health care professionals
- Hygiene certification
- Staff trained in safety protocol
- Temperature check for guests and staff
- Free face masks
- Ticket services
- Contactless check-in/out
- Food delivery
- balcony/terrace
- Body thermometer available
- CCTV security in common areas
- Daily disinfection
- Entertainment services
- Facilities for disabled guests available
- Fitness center
- Hot spring
- Hot tub/Whirlpool
- Indoor Tanning
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Safety chain and/or latch on doors available
- Soundproof rooms available
- Spa services
- Spa/sauna
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Individually-wrapped food options
- Air conditioning in public area
- Heating in public area
- Alternative meal arrangement
- Desk/workspace available
- Professional cleaning services
- Allergy-free rooms available
- Cleaning products available
- Room service available
- Pets allowed (charges may apply)
- Airport shuttle (charges may apply)
- Parking available (charges may apply)
- Valet parking (charges may apply)
- Xerox/fax in business center
- Kid-friendly dining
Airports Show all on map »
- Capodichino Airport - 2.62 mi
- Procida Harbour Airport - 13.38 mi
- Sorrento Airport - 17.38 mi
- Ischia Airport - 18.32 mi
- Capri Airport - 21.21 mi
- Pontecagnano Airport - 29.79 mi
Museums
- Museo d Arte Contemporanea Donnaregina - 737 f
- Museo Civico Gaetano Filangieri - 0.43 mi
- Il Museo Archeologico Nazionale - 0.52 mi
- Museo Cappella Sansevero - 0.53 mi
- National Archaeological Museum Museo Archeologico Nazionale - 0.57 mi
- National Archeological Museum - 0.58 mi
- Astronomical Observatory of Capodimonte - 0.78 mi
- Capodimonte National Museum - 1.00 mi
Click here to leave your opinion >>
Pedro (Family with Young Children)
stayed in December, 2023
Guest Score 9 out of 10
Wonderful
Laria (Solo Traveler)
stayed in December, 2023
Guest Score 8 out of 10
Very Good
Azoulay (Family with Young Children)
stayed in October, 2023
Guest Score 9 out of 10
Wonderful
We had a Deluxe room with Terrace. The room was specy good size.
The room need facelift.TV very small to the size of the room. U can't see good if u r in bed.
Rosaria (Business Traveler)
stayed in October, 2023
Guest Score 7 out of 10
Good
Room was big, nice and cozt
position. Awful street!
Czarina (Traveling as Couple)
stayed in October, 2023
Guest Score 8 out of 10
Very Good
The hotel itself was excellent! The staff were exceptional- both at reception and at the restaurant.
The hotel is located in the centre of the old town which can be a little daunting as the surrounds outside the hotel grounds were not clean.
Patricia (Traveling as Couple)
stayed in October, 2023
Guest Score 9 out of 10
Wonderful
Stacy (Family with Young Children)
stayed in October, 2023
Guest Score 7 out of 10
Good
The front desk staff were super friendly and helped us to order pizza after a long flight! Nice guys!
Nothing really outside it took almost an hour to get our bags. Way too long.
Isidore (Family with Young Children)
stayed in October, 2023
Guest Score 8 out of 10
Very Good
At check out requested toput all the rooms under my name and was told couldnt do so for 1 room when I reserved I reserved under my name just notice my name doesnt appear on any of the receipts , and I needed it for a claim!! Person Was not to helpful to assist..
Shnkr (Traveling as Couple)
stayed in October, 2023
Guest Score 8 out of 10
Very Good
pool
Rachael (Family with Young Children)
stayed in September, 2023
Guest Score 7 out of 10
Good
Michele (Business Traveler)
stayed in September, 2023
Guest Score 1 out of 10
Very Poor
nothing
everything
Caroline, (Traveling as Couple)
stayed in September, 2023
Guest Score 6 out of 10
Pleasant
Fabulous old historical building walking distance to major sites. Roberta on front desk is superb along with Verizon the doorman
Reception check in man was surly and not welcoming at all. Room overlooked entertainment area which hosted v noisy music party until midnight and then at 2.30am making noise tidying up. Bar staff more interested in party guests than hotel guests. Restaurant not what is expected of a McGallery hotel - no ambience, felt grubby and not a special evening at all. Pillows had no structure or support to them.
Jacob (Traveling as Couple)
stayed in September, 2023
Guest Score 5 out of 10
Fair
The spa facility was nice, it was an extra cost but worth paying for the exclusivity. The room was nice and we were upgraded for our honeymoon.
This was definitely not 4 star!
We stayed for one night (2 days) before flying home after our honeymoon and the staff were poor!
The hotel had a function on each day which they clearly could not deal with alongside normal bar/restaurant/hotel operation.
We wanted to sit in the bar with cocktails before departing and we sat for maybe 20mins before anyone acknowledged us, though the bar staff did see us come in. We eventually went to the bar ourselves to order despite other tables having table service.
The staff were very rude! The hotel wasnt easy to navigate round, we asked three different staff members where the restaurant was, to be informed down there on the left. It wasnt down there on the left. Finally finding the restaurant, frustrated, we werent greeted at all. We stood in the middle of the restaurant waiting for someone to greet us, but instead we felt embarrassed for waiting so long we turned around and walked out.
We asked Gianluca at the reception for the spa availability for the next day, we were told the earliest time was around 6pm. We would have left for our flight home by then. He wasnt overly helpful or welcoming at check-in so we decided to ask again the following morning to be told there were lots of available slots! Both Roberta and Azzura were very helpful and welcoming so Im not sure why Gianluca told us incorrect information!
The location was convenient; local to both train station and airport however, do not venture out at night. The neighbourhood felt very unsafe! Sue to this and the poor service in the restaurant we ended up getting a take out from a local takeaway and taking it to our room.
I was surprised to be treated this way after seeing all the other reviews. Im not sure if it was because we were English or anything else but we were disappointed at the end of our honeymoon!
Einav (Family with Young Children)
stayed in September, 2023
Guest Score 9 out of 10
Wonderful
Was great stay. Pleasant and clean
Noisy on the street...not very clean
Joe (Family with Young Children)
stayed in September, 2023
Guest Score 8 out of 10
Very Good
Oksana (Family with Young Children)
stayed in August, 2023
Guest Score 10 out of 10
Exceptional
Its was very beautiful.comfortable and helpful.Didnt try breakfast but lucking good there is spa but was closed on Sunday because we stay only one night.Defenatli will came back
Nilvanta (Family with Young Children)
stayed in August, 2023
Guest Score 10 out of 10
Exceptional
Curtis (Traveling as Couple)
stayed in August, 2023
Guest Score 8 out of 10
Very Good
Luca (Traveling as Couple)
stayed in August, 2023
Guest Score 8 out of 10
Very Good
Ben (Family with Young Children)
stayed in August, 2023
Guest Score 10 out of 10
Exceptional
Hotel were very accommodating and helpful, one of our party wasn't feeling too great and let us have a late checkout as we had a late flight. The front of house team were always friendly and helpful. Also great AC given it was nearly 40C outside.
Nothing to say, all expectations were exceeded.
Thank you for your information!
Area information
- Capodichino Airport - 2.62 mi
- Procida Harbour Airport - 13.38 mi
- Sorrento Airport - 17.38 mi
- Ischia Airport - 18.32 mi
- Capri Airport - 21.21 mi
- Pontecagnano Airport - 29.79 mi
- Museo d Arte Contemporanea Donnaregina - 737 f
- Museo Civico Gaetano Filangieri - 0.43 mi
- Il Museo Archeologico Nazionale - 0.52 mi
- Museo Cappella Sansevero - 0.53 mi
- National Archaeological Museum Museo Archeologico Nazionale - 0.57 mi
- National Archeological Museum - 0.58 mi
- Astronomical Observatory of Capodimonte - 0.78 mi
- Capodimonte National Museum - 1.00 mi
- Stazione Napoli Monte Santo - 0.68 mi
- Naples Central Train Station - 0.74 mi
- Stazione Napoli Piazza Carlo III - 0.85 mi
- La guglia di San Gennaro - 0.22 mi
- Porta Capuana - 0.24 mi
- Porta San Gennaro - 0.28 mi
- La Statua del Nilo - 0.55 mi
- La guglia di San Domenico - 0.58 mi
- Piazza Bellini - 0.60 mi
- Galleria Principe di Napoli - 0.62 mi
- Port'Alba - 0.70 mi
- Piazza Dante - 0.70 mi
- La Fontana di Monteoliveto - 0.90 mi
- Tribunali street - 0.24 mi
- Spaccanapoli Street - 0.36 mi
- Orto Botanico - 0.28 mi
- La Napoli Sotterranea - 0.34 mi
- Palazzo Sanfelice - 0.47 mi
- Palazzo Pignatelli di Toritto - 0.51 mi
- Palazzo Filomarino - 0.58 mi
- Gesu Nuovo Church - 0.73 mi
- Palazzo Pignatelli di Monteleone - 0.85 mi
- Castle of the Egg Castel dell Ovo - 0.87 mi
- Naples Duomo - 0.21 mi
- San Lorenzo Maggiore - 0.35 mi
- Palazzo dello Spagnolo - 0.37 mi
- Napoli Sotterranea - 0.37 mi
- San Gregorio Armeno - 0.38 mi
- Palazzo Marigliano - 0.40 mi
- Piazza Cavour - 0.41 mi
- Accademia di Belle Arti - 0.56 mi
- San Domenico Maggiore - 0.56 mi
- Associazione Simposium - 0.59 mi
- Santa Maria del Carmine - 0.67 mi
- Santa Maria della Sanita - 0.72 mi
- Historic Centre - 0.75 mi
- Sanita - 0.82 mi
- Sant Anna dei Lombardi Monteoliveto - 0.84 mi
- Monteoliveto - 0.86 mi
- Torre della Scimmia - 0.92 mi
- Centro Direzionale - 0.98 mi
- Catacombe di San Gennaro St Januarius - 1.02 mi
Airports Show all on map »
Museums
Art Galleries Show all on map »
Transport
Train stations Show all on map »
Other attractions
Monuments and Landmarks Show all on map »
Famous Streets Show all on map »
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Historical Buildings Show all on map »
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Palazzo Caracciolo Napoli - Mgallery By Sofitel
Via Carbonara 111/112, Naples, Campania, 80139, Italy