The room was much smaller than anticipated, and extremely hot as there is no air conditioning. The fan provided by the hotel could only do so much. We opened the windows to help with airflow, but because of the central location, it was extremely loud late at night and early in the morning, so sleeping was a little tough. Though, I knew there was no A/C and about the location when booking!

No air conditioning. Open windows, means buggy, stagnant nights. We stayed when high temperatures were in the 80s. I would not recommend this place in the heat. Probably amazing in the spring/fall.

There were 2 AC units in our room but the front desk staff confirmed that “they are not operating them at the time”… it was 98 degrees. Most uncomfortable sleep ever. Roof top view of the Duomo is beautiful, but you are forced to purchase an overpriced item from the menu in order to enjoy it, as if you didn’t already pay for it your stay.

It was very expensive for the amenities provided, but that's the reality in Florence. You are right in the center of the city, so expect street noise early in the morning and also late into the night. This is not the hotel's fault, though. Arrive with earplugs:-)

There was no AC, but we were provided a fan, which helped make the room more comfortable. The shower head in the bathroom wasn’t the best and tended to spray water in different directions, which made showering a bit inconvenient. Overall, these were minor issues in an otherwise good stay.

No AC. Made it very noisy and difficult to get good rest after a long day of site seeing

There was a minor mayfly (?) problem, but they’re harmless so it wasn’t a big deal. The shower was a bit difficult, as there are no shelves or anywhere to place your soap that isn’t on the ground. A mini fridge would have been nice.

I booked a room that was advertised to have a queen bed but the actual bed I had to sleep on was just 2 twin beds pushed together. There was also no AC and the room was extremely small.

No air conditioning at all which I wasn't expecting. The building is somewhat noisy with other guests coming in and out. The noise from the street outside goes until late, and the balcony doors did not shut all the way.

Room was pretty tight as well as the bathroom, but it served the purpose. The roof garden bar on the top floor was a nice added feature but they did not serve meals and it kept the building a bit noisier than necessary.

Upon arrival, after we had already paid the city tax, meaning we were financially committed, staff informed us that our actual room was a 10-minute walk away through the cobbled streets of Florence, with our luggage. No mention of this was made at any point during the booking process. When we reached the location of this "room," it turned out to be an old, private apartment of the Airbnb variety, not a hotel room in any sense. The space was visibly worn, poorly maintained, and had a strong unpleasant odour. It did not match any of the photos or descriptions on the listing we booked. Advertising a professional hotel and delivering a run-down off-site flat is, in my view, a deceptive practice that should be illegal. We returned to the hotel to refuse the room and request a refund. The owner instead offered us a room within the actual hotel building, which we accepted. However, on the first night we discovered that the window could not be closed, and the outdoor temperature was 7°C. The room quickly became freezing. The receptionist confirmed the issue and said nothing could be done until the following day. We slept the entire night at near-outdoor temperatures. By morning, both my fiancée and I had stiff muscles and sore throats. The next day we approached a different receptionist about the repair. She pretended to have no knowledge of the previous night's complaint, sent a housekeeper to check whether we simply did not know how to close a window, and forced me to re-explain the entire situation multiple times. After wasting a significant amount of our time, she acknowledged that "yes, that window doesn't close", as if this were the most normal thing ever, and stared blankly, offering no solution. Only I specifically asked for a portable heater did she agree to provide one. We spent our second night sleeping with an open window and a heater, essentially camping indoors in winter temperatures.

The beds are so uncomfortable, only had one towel total.

5th floor was very noisy at night in preparation for the bar guests and during its busy hours!

a lot of outside noise It was hard to sleep. no air conditioning. windows are old and could not shut them enough so we heard police church bells daily. towels were like dish cloths. do not recommend..