Hotel Atlantic Palace
Via Nazionale 12, Florence, 50123, Italy
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nights
1 Room With 2 Adults Change Search
Room
Room
Address
Via Nazionale 12, Florence, 50123, Italy
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Business Center
- Pets Allowed
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Elevator
- Heating
- Fax/photocopying
- Shared lounge/TV area
- 24-hour security
- Concierge services
- Family Rooms
- Free Wi-Fi
- Massage services
- Daily Housekeeping
- Non-Smoking Rooms Available
- Wine/champagne
- Fruits
- Pet bowls
- Bike tours
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- All plates, cutlery, glasses and other tableware have been sanitized
- Access to health care professionals
- Electronic room key
- Audible alarm
- CCTV security in common areas
- Currency exchange service
- Daily disinfection
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Professional cleaning services
- Room service available
- Pets allowed (charges may apply)
- Parking available (charges may apply)
- Indoor parking (charges may apply)
- Valet parking (charges may apply)
Airports Show all on map »
- Amerigo Vespucci Airport - 3.25 mi
- Lucca - 33.72 mi
- Siena Airport - 35.90 mi
Museums
- Duomo Museum Museo dell Opera del Duomo - 0.33 mi
- Museo Marino Marini - 0.35 mi
- Museo Opificio delle Pietre Dure - 0.35 mi
- Accademia Gallery - 0.36 mi
- Museo di San Marco - 0.37 mi
- San Marco Museum - 0.37 mi
- Natural History Museum Museo di Storia Naturale - 0.44 mi
Click here to leave your opinion >>
Carter (young couple)
stayed in September, 2026
Guest Score 6 out of 10
Pleasant
Was definitely not a 4 star hotel as advertised and more like a tired 3 star.
Very worn property in dire need of a facelift.
Vicki (young couple)
stayed in September, 2026
Guest Score 9 out of 10
Wonderful
The check in was quick and clear, very helpful and informative. The room was well equipped and the bed was very comfortable. The bathroom was very smart and modern.
Nothing
Shannon (young couple)
stayed in September, 2026
Guest Score 7 out of 10
Good
Centrally located and great service
On a noisy street
Rami (solo traveller)
stayed in September, 2026
Guest Score 10 out of 10
Exceptional
Ellen (solo traveller)
stayed in September, 2026
Guest Score 6 out of 10
Pleasant
Location was great, convenient walk from the train station and close walk to the duomo and mercato. Most other places I went to were a 15 minute walk at most.
Didn't feel like a four star hotel. I wouldn't have paid extra for the breakfast as you had to pay extra for fresh capuccino and eggs that weren't in the warmer (something I never had to do on my other stays this trip), fruit was also warm. Felt like a lot of things in my hotel room were slanted, wall paper peeling, could hear everything going on in the hallway and the room was quite small.
Ian (young couple)
stayed in September, 2026
Guest Score 8 out of 10
Very Good
Robert (Solo Traveler)
stayed in September, 2026
Guest Score 10 out of 10
Exceptional
Excellent hotel, excellent location.
Nothing, it was great!
Robert (solo traveller)
stayed in September, 2026
Guest Score 10 out of 10
Exceptional
Excellent hotel, excellent location.
Nothing, it was great!
Smith (family with young children)
stayed in September, 2026
Guest Score 9 out of 10
Wonderful
The staff were lovely and helpful, breakfast was excellent and the location is ideal.
The room temperature was cooler than it was outside but we would have liked to be able to adjust it more. Also would have liked a tea tray in the room. But none of this affected our enjoyment of our trip.
Jeffery (young couple)
stayed in September, 2026
Guest Score 9 out of 10
Wonderful
Nargiz (solo traveller)
stayed in September, 2026
Guest Score 10 out of 10
Exceptional
Gorgeous reception and the hall, with all the ancient furniture. You will love it!
Rosa (group)
stayed in September, 2026
Guest Score 1 out of 10
Very Poor
Nothing. My trip was going very well. I was coming from a lovely few days in Tuscany, attending a wedding, and I only needed a decent, safe place to sleep before continuing to Forte dei Marmi. Unfortunately, that was not my experience here.
The treatment only became polite and appropriate after I complained to Booking.com and shared the photos and videos of the insects, as well as the doctor’s prescription/documentation, with them. The hotel also took a photocopy of the doctor’s prescription, which contained medical information, without explaining how this information would be handled.
On check-out, the hotel finally offered a full refund of the accommodation, breakfast and late check-out. I appreciate that they eventually offered these measures, but they came only after the situation had already caused significant disruption and distress.
I would strongly recommend checking Google Maps reviews before booking rather than relying only on the Booking.com rating. The property was rated around 9/10 on Booking.com when I booked, while Google Maps has a significantly lower rating of around 3.8/5 based on more than 1,000 reviews. After this experience, I would not rely on the Booking.com rating alone. Reliable reviews are essential when choosing accommodation, especially when Booking.com does not provide meaningful answers or solutions and instead asks you to deal directly with the hotel, even when you feel you are being treated poorly.
Booking.com offered me €12.15 in compensation for the entire ordeal, which I declined as inadequate and asked them to reconsider. They refused to provide any further compensation. I will leave it to each traveller to decide whether this is a hotel they would like to stay at, but I strongly recommend reading the reviews carefully before booking.
Very disappointing experience. I found two insects in my hotel room during a two-night stay. The first looked like a bed bug or tick and was found on the curtain. I immediately reported it, but staff said they did not know what it was, nobody was available to inspect the room, and they could not change my room. I was instead told to inspect the bed myself. The following morning, I found a second insect that looked exactly the same directly on my bedsheets. When I tried to capture it with a glass, it burst and blood came out. I gave both insects to the hotel and have photos and videos documenting both incidents.
I went to a pharmacy and was advised to go to hospital for medical assessment. I walked there because the hotel did not provide transportation and spent approximately six hours waiting to be seen. Fortunately, the doctor found no serious medical concern. I missed prepaid museum tickets and did not have breakfast or lunch. I felt my concerns were not taken seriously. One staff member told me, “I don’t think you need to go to the hospital,” while others suggested the insect was probably a butterfly or fly because it was summer.
The hotel eventually changed my room, but when I asked whether the replacement room had been professionally inspected for insects, I was told it had been “professionally cleaned by our housekeeper on duty”.
Booking.com was also aware of the situation in real time through phone and chat, but could not provide alternative accommodation and required me to resolve it directly with the hotel. I ultimately stayed because this was a two-night stop before continuing my trip with friends.
The location and facilities were okay. However, the dismissive response and lack of assistance from both the hotel and Booking.com caused significant disruption, distress and anxiety during my time in Florence.
Arianna (review category business travellers)
stayed in September, 2026
Guest Score 8 out of 10
Very Good
A good stroll away from the centre but I was staying there just because of proximity to place I needed to be. There's always someone at the reception happy to help you.
Be aware that your room will not be cleaned unless you hang the tag outside of your door.
Ramkiran (solo traveller)
stayed in September, 2026
Guest Score 8 out of 10
Very Good
All good
All good
Anonymous (Couple)
stayed in August, 2026
Guest Score 2 out of 10
Poor
Location
The shower was very small. Shower leaked all over ground. Gnats on pillows. Dirty room.
Tricia (young couple)
stayed in August, 2026
Guest Score 10 out of 10
Exceptional
Walking distance to the train station and to the main attractions in Florence. Staff were friendly and room cleaned every day
Rustam (young couple)
stayed in August, 2026
Guest Score 9 out of 10
Wonderful
Sanjay (family with young children)
stayed in August, 2026
Guest Score 8 out of 10
Very Good
Breakfast was good. Room was quiet nice.
Never book a family room in this hotel. As they gave us with stairs up and down. Even having lift , after that had to go through many stairs and far away . But they didn’t want to refund my case payment as we refused to stay in that room. After one hour of argument they gave two separate rooms at 11.00pm . Those rooms were good but tired up to fight with them . So stay was not good overall.
Richard (young couple)
stayed in August, 2026
Guest Score 9 out of 10
Wonderful
Location
The old and slow elevator
Todd (family with young children)
stayed in August, 2026
Guest Score 8 out of 10
Very Good
Very simple to get to from Santa Maria Novella Train station where we arrived from with our two kids. A short stroll to the Duomo, and to central. The staff were genuinely helpful friendly and welcoming. Such a pleasure.
Thank you for your information!
Area information
- Amerigo Vespucci Airport - 3.25 mi
- Lucca - 33.72 mi
- Siena Airport - 35.90 mi
- Santa Maria Novella Train Station - 870 f
- Stazione Firenze Santa Maria Novella - 992 f
- Duomo Museum Museo dell Opera del Duomo - 0.33 mi
- Museo Marino Marini - 0.35 mi
- Museo Opificio delle Pietre Dure - 0.35 mi
- Accademia Gallery - 0.36 mi
- Museo di San Marco - 0.37 mi
- San Marco Museum - 0.37 mi
- Natural History Museum Museo di Storia Naturale - 0.44 mi
- Santa Maria Novella - 0.24 mi
- Medici Riccardi Palace - 0.26 mi
- The Baptistry - 0.32 mi
- Belltower by Giotto - 0.32 mi
- Loggia dell'Ospedale San Matteo - 0.34 mi
- Giotto s Bell Tower Campanile di Giotto - 0.34 mi
- Statue of David - 0.37 mi
- Basilica of San Lorenzo - 0.39 mi
- Rucellai Palace - 0.39 mi
- Strozzi Palace - 0.42 mi
- Cathedral of Santa Maria del Fiore - 0.35 mi
- Via Faenza - 303 f
- Palazzo Degli Affari - Conference Center - 655 f
- Palazzo Dei Congressi - 655 f
- Festa di San Giovanni - 765 f
- Medici Chapels Cappelle Medicee - 777 f
- Santa Maria Novella - 0.24 mi
- Palazzo Medici Riccardi - 0.26 mi
- Santa Maria Maggiore - 0.26 mi
- Fortezza da Basso - 0.28 mi
- Poggiali e Forconi Galleria D Arte - 0.28 mi
- Convent of Santa Apollonia Cenacolo di Sant Apollonia - 0.29 mi
- Palazzo Vecchio - 0.29 mi
- Baptistry Battistero - 0.29 mi
- Palazzo Antinori - 0.30 mi
- Basilica of Saint Mary of the Flower - 0.31 mi
- Florence Baptistry - 0.32 mi
- Piazza del Duomo - 0.34 mi
- Loggia del Bigallo - 0.35 mi
- Galleria dell Accademia - 0.35 mi
- Convent San Marco - 0.36 mi
- Pucci Palazzo - 0.39 mi
- Piazza della Repubblica - 0.39 mi
- Palazzo Strozzi - 0.40 mi
- Palazzo Rucellai - 0.40 mi
- Via dei Calzaiuoli - 0.41 mi
- Convent of San Marco - 0.41 mi
- Via De Tornabuoni - 0.41 mi
- Palazzo Corsini - 0.43 mi
- Ognissanti - 0.45 mi
- Garden of St Michael Orsanmichele - 0.46 mi
Airports Show all on map »
Transport
Train stations Show all on map »
Museums
Art Galleries Show all on map »
Other attractions
Monuments and Landmarks Show all on map »
Historical Buildings Show all on map »
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Hotel Atlantic Palace
Via Nazionale 12, Florence, 50123, Italy