Spa could be open longer and accommodate more people

Breakfast was nice but a little pricey

The price, like all things in Iceland, is highly inflated for the value that you get! Anywhere else in the world this would be $100-$125 room, but certainly not $246. It’s a decent hotel but nothing I’d write home about! The room is small and somewhat cramped but adequate. The breakfast was somewhat limited with only the basics. The spa was closed on Sunday, the one free day we had all day.

It is about a 20 minute walk to downtown Reykjavík and public street parking was not super easy.

window view was buildings, room was dark, bit old looking, location could have been better

A little far from activities and taxis are a little expensive. We knew this going in, but definitely noticed it during a rainy evening.

No real issues

Everything closed too early. The rooms were too hott even with the windows open.

Distance from city center is 2.5km, so we had to drive into town.

Nothing

entrance was boarded up with ply wood, in a state of disrepair, more importantly the shower didn't drain. Water built up so quickly in the shower you had to turn the water off scrub up and quickly wash off after and still water was close to spilling out of the shower area into the bathroom floor

Room service menu had limited items

It would have been nice if the spa was open later at night and earlier in the morning, so we could have used it every day! Our room didn't have a single chair which was kind of strange. It had a couch, but when we had visitors, we all had to sit on the couch. Ice was hard to come by (athough we did work out a system where we were able to get it from the breakfast people). It would be nice if they had more of a store onsite.

-No phone in the room, I had to walk down to the front desk for help multiple (many) times, as there was no phone in the room. The front desk agent came up to my room to show me where it was and was perplexed to not find one. He concluded it must have been stolen, could not promise me that it would be replaced during my stay, and it was not. I could not use my foreign cell phone as I could not connect. I felt that the front desk agents were annoyed, and not apologetic. -The refrigerator was cold when I arrived but had stopped overnight. I had to throw food out, salvaged one sandwich that was put in the staff fridge for me by the overnight desk agent. She said she would look into getting it repaired. I came back from a long day and it was still warm. I checked with the afternoon agent, who seemed not to know about it. I believe she looked at notes on her computer and said 'ok'. It was fixed when I returned. -Housekeeping did not refresh my room and there was food from the broken down fridge in the trash. I had to ask to have it done. -THE SPA - I had planned a 3:30, 1 hour massage followed by a one hour facial. The massage therapist was late, and I was not informed until I went down for my appointment. I was delayed by 30 minutes which pushed back the facial. My services were to end by 18:45. I did not leave the spa almost 19:30. I had to cancel dinner plans with local friends and was not able to see them before I left. I must say that the massage therapist who was late, did not apologize, this offended me deeply. He did mention the busses there are 'a mess' and late a lot, He placed blame for his lateness on them. Someone relying on public transportation and knowing this, should manage their time better. I went into the service very stressed and could not enjoy it. I still have hot stone burns on my back and stomach, as well. I saved money for this trip, the spa being something I was very much looking forward to. I regret wasting my money there.