Was very hot at night

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Nothing

Only one suggestion - please have a milk alternative available for breakfast like soy or oat milk.

Noise and lack of AC. Hardly slept a wink because the room was steaming hot and had to keep the windows that opened two inches open all night. Bedding was way to heavy for summer. Do not stay more than one night of you value your sleep or get over heated at night.

The hotel is completing renovations and improvements, however the air conditioning was out of service, as part of this work. This I can forgive, considering that everything else was superb.

From the moment we arrived, the check-in process was disorganised and frustrating. Staff at the front desk came across as dismissive and unapproachable, showing little interest in resolving discrepancies between our booking confirmation and what was showing on their system. Rather than trying to understand the issue, they were curt and unwilling to even glance at our documentation. After over half an hour of back-and-forth, a manager finally intervened, acknowledged the problem, and tried to assist. It still took nearly 40 minutes to check us in, but even then, our rooms weren’t ready. To make matters worse, guests who arrived after us received their keys while we continued to wait. At no point was there an apology or acknowledgment of how poor the service had been. When we raised concerns with the manager, he didn’t seem to take the complaint seriously, which set the tone for the rest of the stay. Room Key Collection: When we returned later in the evening to collect our keys, things hadn’t improved. Despite having a document provided by the manager outlining the guest-room allocations, it still didn’t match their system. Again, we had to reference our original booking to ensure each person received the correct key. This repeated confusion highlighted the lack of coordination and poor internal communication. Check-Out: Unfortunately, the check-out experience mirrored the poor service we received upon arrival. One staff member we had encountered earlier behaved in an unnecessarily sarcastic and antagonistic manner when we returned our keys. This occurred in front of other guests and left us feeling embarrassed and uncomfortable. There was no thank-you, no pleasantries—just unprofessional conduct that reflected very poorly on the hotel. We’ve stayed at this location several times when it operated under the Jurys Inn brand and never encountered service this poor. Sadly, based on this visit, we won’t be returning. For the amount we spent as a large group, we had hope

No air conditioning.