Best Western The Lagoon Hotel
Komplek Bahu Mall- Blok A3, Manado, Sulawesi Utara, 95115, Indonesia
US: +1 888-428-0763
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1 Room With 2 Adults Change Search
Room
Room
Address
Komplek Bahu Mall- Blok A3, Manado, Sulawesi Utara, 95115, Indonesia
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Parking
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Hair dryer
- Coffee/tea maker
- Refrigerator
- BBQ facilities
- Chapel/shrine
- Snack bar
- Wheelchair accessible
- On-site parking
- mini bar
- outdoor pool
- Poolside bar
- telephone
- alarm clock
- kitchenware
- 24-hour security
- Concierge services
- Designated Smoking Area
- Doorman
- Fireplace
- Free Wi-Fi
- Massage services
- Off-Site parking
- Radio
- Restaurant(s)
- Closet
- Daily Housekeeping
- English
- Indonesian
- Non-Smoking Rooms Available
- Slippers
- taxi service
- Buzzer/Wireless Intercom
- Pool with view
- Kids' pool
- Linens
- additional toilet
- Smoke alarms
- Fire extinguishers
- Guests can opt-out of daily cleaning service
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- First aid kit available
- Cashless payment available
- Mobile app for room service
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Access to health care professionals
- Hygiene certification
- Staff trained in safety protocol
- Temperature check for guests and staff
- Free face masks
- Contactless check-in/out
- Body thermometer available
- CCTV security in common areas
- Complimentary drinking water
- Daily disinfection
- Entertainment services
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Restaurant (special diets available)
- Room towels provided
- Safety chain and/or latch on doors available
- Separate shower/bathtub
- Spa services
- Toiletries provided
- TV & Movies/Shows
- Wake up call
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Individually-wrapped food options
- Air conditioning in public area
- Trash cans
- Socket near the bed
- Adapter
- Desk/workspace available
- Professional cleaning services
- Cleaning products available
- Room service available
- Clothes drying rack
- Alcoholic beverages available
- Valet parking (charges may apply)
- Xerox/fax in business center


















































Click here to leave your opinion >>
Gunawan (Traveling as Couple)
stayed in August, 2023
Guest Score 9 out of 10
Wonderful
Stefani (Family with Young Children)
stayed in August, 2023
Guest Score 10 out of 10
Exceptional
Friendly staff, amazing breakfast and view. We will be back
Victoria (Traveling as Couple)
stayed in August, 2023
Guest Score 9 out of 10
Wonderful
Togatorop (Business Traveler)
stayed in August, 2023
Guest Score 7 out of 10
Good
Togatorop (Business Traveler)
stayed in August, 2023
Guest Score 6 out of 10
Pleasant
Less variety of breakfast food (too much cakes/bread), no lamp for working, less quick & stable WiFI
Putra (Family with Young Children)
stayed in June, 2023
Guest Score 10 out of 10
Exceptional
Wahyuni (Family with Young Children)
stayed in June, 2023
Guest Score 10 out of 10
Exceptional
Friendly staff, nice view, speed check in.
Arifa (Traveling as Couple)
stayed in May, 2023
Guest Score 8 out of 10
Very Good
Tia (Family with Young Children)
stayed in April, 2023
Guest Score 6 out of 10
Pleasant
Great location in the middle of Manado, near the shopping mall and by the sea as well.
Great friendly staff as well.
Sea view room was good.
No one was by the pool to give out towels and we had to wait for half an hour for them.
Room was quite dated and old, disappointed as last time we stayed a few years ago the room was clean, clearly it hasn't been maintained as well.
Richard (Solo Traveler)
stayed in April, 2023
Guest Score 7 out of 10
Good
I do appreciate the staff friendliness and helpfulness, especially David. He makes sure to ask and help addressing even the simple things other hotels' receptionist used to dismiss. The room has its own wifi and the quality of the internet is great. The lighting is great, at first I thought the lamps will be too bright but eventually I found how to adjust it so I can set the atmosphere of the room, I prefer dim and warm lighting. The AC works so well. The bathroom is clean and the hot water works. I am amazed by how this hotel provides information of swimming pool pH and chlorine level; another small thing that matters. I can't give you review about the foods since I don't order one and I booked room with no breakfast. The security happens to be friendly and always check for cars which passing by the building; another small things that create feeling of safety. The hotel is located near big groceries store, KFC, shopping center and restaurants (in walking distance around 10 minutes).
The parking lots. It is tight and slightly make me uncomfortable to navigate.
Jois (Solo Traveler)
stayed in March, 2023
Guest Score 8 out of 10
Very Good
Rantung (Traveling as Couple)
stayed in March, 2023
Guest Score 10 out of 10
Exceptional
Debbie (Family with Young Children)
stayed in March, 2023
Guest Score 10 out of 10
Exceptional
I had a room with a view of the ocean. Bed was very comfortable. They have a great pool with a view out to the islands. Breakfast was excellent, a buffet. I'm vegetarian and plenty of options for me. Staff were extremely helpful and very friendly. I was being picked up at 2pm to go to the islands and they generously allowed me a late checkout at 2pm. I'll definitely return.
Christopher (Business Traveler)
stayed in February, 2023
Guest Score 9 out of 10
Wonderful
Brian (Traveling as Couple)
stayed in February, 2023
Guest Score 3 out of 10
Poor
Location
The room, even the king suite I booked, was too dirty to put up with. The bed linens had yellowed and bloodstained. Insects flied out when opening the lid of toilet. I did doubt that a room re-makeup could improve. I could not but go back to the frontdesk to ask for a cancellation and checked out. The staff was helpful, anyway. Altho they agreed to cancel my booking with free of charge and refunded right away both the deposit paid in cash and the full room charges for 2 nights paid in advance by credit card, I was informed by booking.com severals days later to update my credit card information owing to the hotel was trying to process a cancellation fee and failed. The payment was stopped after I replied an email and explained to booking.com CS team.
Silvana (Solo Traveler)
stayed in February, 2023
Guest Score 7 out of 10
Good
Great view, especially from the deluxe queen sea view room. A generous sized room with a comfortable bed. Great location, if you need some peace and quiet but don't wanna be too far from the city centre. Speedy check-in and check-out process. Fantastic staff, though a few obviously still need trainings in hospitality. I also appreciate that various people from the management team would actively look for feedbacks from the guests during breakfast (please keep that going and, most importantly, please take all the feedbacks seriously).
Lack of healthy breakfast choices, breakfast knives are only made available upon request (I still don't understand why), no hand towels inside the bathroom, and the fact that this hotel is still not committed to limiting its environmental impact (no matter how small), e.g. the use of plastic water bottles instead of providing reusable water jugs or the use of plastic laundry bags instead of providing a laundry bin, etc.
Julia (Traveling as Couple)
stayed in January, 2023
Guest Score 5 out of 10
Fair
Great view
If you don't mind black mold on the walls in your room and piles of dust in all corners it's fine...
Prudensy (Family with Young Children)
stayed in January, 2023
Guest Score 6 out of 10
Pleasant
Nice view, nice location, nice pool.
The service is lacking a lot, as there was no response to requests. No baby crib was offered. The breakfast was not refilled 1 hr. before closing. Long waiting time at the elevator.
Yolanda (Family with Young Children)
stayed in December, 2022
Guest Score 8 out of 10
Very Good
The room was spacious
The room we got wasn't soundproof, we could hear cars and motorbike
Regina (Business Traveler)
stayed in December, 2022
Guest Score 9 out of 10
Wonderful
Memorible
Nothing
Thank you for your information!
Area information
- Sam Ratulangi Airport - 9.30 mi
- Bahu Mall - 564 f
- Manado Mega Mall - 1.68 mi
- Stadion Naga Laut - 26.20 mi
- Manado Town Square - 0.86 mi
- Manado Harbor - 2.50 mi
- Mount Lokon - 7.53 mi
- Tugu KKO - 25.74 mi
- Pelabuhan Perikanan Minsel - 26.16 mi
- Pelabuhan Amurang - 26.21 mi
- Moinit - 29.80 mi
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Best Western The Lagoon Hotel
Komplek Bahu Mall- Blok A3, Manado, Sulawesi Utara, 95115, Indonesia