Best Western The Lagoon Hotel
Komplek Bahu Mall- Blok A3, Manado, Sulawesi Utara, 95115, Indonesia
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1 Room With 2 Adults Change Search
Room
Room
Address
Komplek Bahu Mall- Blok A3, Manado, Sulawesi Utara, 95115, Indonesia
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Parking
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Hair dryer
- Coffee/tea maker
- Refrigerator
- BBQ facilities
- Trouser press
- bathrobes
- Wheelchair accessible
- On-site parking
- mini bar
- outdoor pool
- Poolside bar
- telephone
- alarm clock
- kitchenware
- 24-hour security
- Concierge services
- Designated Smoking Area
- Doorman
- Free Wi-Fi
- Massage services
- Off-Site parking
- Restaurant(s)
- Daily Housekeeping
- English
- Indonesian
- Non-Smoking Rooms Available
- Pool with view
- Smoke alarms
- Fire extinguishers
- Shared stationery such as printed menus, magazines, pens, and paper removed
- First aid kit available
- Cashless payment available
- Mobile app for room service
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Access to health care professionals
- Staff trained in safety protocol
- Temperature check for guests and staff
- Free face masks
- Contactless check-in/out
- Accessible rooms through interior corridor available
- Body thermometer available
- CCTV security in common areas
- Daily disinfection
- Entertainment services
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Non-smoking property
- Safety chain and/or latch on doors available
- TV & Movies/Shows
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Individually-wrapped food options
- Air conditioning in public area
- Desk/workspace available
- Professional cleaning services
- Cleaning products available
- Room service available
- DVD/CD/Blu-ray player
- Valet parking (charges may apply)
- Xerox/fax in business center

















































Click here to leave your opinion >>
Eric (Couple)
stayed in April, 2026
Guest Score 5 out of 10
Fair
The seaside view was spectacular and the staff was friendly.
Breakfast was below average. Also the location isn't central to alot of good restaurants.
christopher (Solo Traveler)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
The staff was amazing. Everyone everywhere I went said hello and even knew my name. Made me feel very welcome. Also they couldn't have been more helpful.
Food in the restaurant could have been better but the staff/servers were so good that I came back more than once for dinner even if the food could've used some work. They had a cream of asparagus soup the first night I was there that was out of this world good! But they never had it again. :(
Adam (Solo Traveler)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
The staff members were friendly, and the breakfast offered a wonderful selection of food choices. The amenities provided were excellent, and the ocean views from the room were truly stunning. Overall, the experience was great, and the staff met and exceeded my expectations.
Samuel (Family with young children)
stayed in November, 2025
Guest Score 6 out of 10
Pleasant
Location is good
The view from room 1202
When breakfast above 8:30 the food ran out
Bathroom handle is broke
Monique (Couple)
stayed in November, 2025
Guest Score 7 out of 10
Good
Strategy place
TV is not English program and the food not hot
Paul (Couple)
stayed in October, 2025
Guest Score 8 out of 10
Very Good
Fair-Good. More western food options.
Orange juice should be real and not mix.
Michael (Solo Traveler)
stayed in October, 2025
Guest Score 6 out of 10
Pleasant
The property was beautiful and the room was comfortable. The staff was friendly abd helpful. The breakfast spread was one of the best I have seen in a hotel anywhere with both Western and Indonesian foods.
Major problem. The app started that there was beach access, beach activities and an outdoor pool. The beach access was absolutely false. There is no beach. There is a waterfront, which is nice, but it most certainly is not a beach. There is a night market along the warerfront which, again, is nice enough, but it isn't beach activities. As for the outdoor pool, it is misleading. It is on the third floor. While it does have access to the open air, it is covered by the roof of the floor above it.
I brought this up with the staff my second night there. However, there was never any response from management. So, while the property was nice and recommended if you are there on business or other non-beach activities, the page on the app was very misleading and led to a less than optimal experience.
Chris E. (Family with young children)
stayed in October, 2025
Guest Score 5 out of 10
Fair
?
The entrance is via the parking. The reception staff is hit and miss (check-in horrible check-out good). The restaurant seems to focus only on large (chinese) groups. Overall, the hotel lacks any kind of personality, and offers no personal attention.
Kevin (Solo Traveler)
stayed in July, 2025
Guest Score 10 out of 10
Exceptional
Best Western The Lagoon has always treated me like a king. Any problems are immediately addressed. The breakfast buffet is wide and varied. It’s in an awesome location right on the water. There are little coffee vans right on the water in front to relax and watch the sunset. They have a great pool with an amazing view. And their gym has everything you could need to stay in shape. When in Manado, this is my go to hotel.
Susanti (Family with young children)
stayed in June, 2025
Guest Score 7 out of 10
Good
The staff are friendly. Beautiful sea view. The breakfast was good.
The lights in the room not bright enough. Pillows and Mattress needs to upgrade. And the furniture as well
Theresia (Solo Traveler)
stayed in May, 2025
Guest Score 10 out of 10
Exceptional
Location right on the beach, nice sunset view from the pool, everyone was so nice
Huri (Couple)
stayed in March, 2025
Guest Score 10 out of 10
Exceptional
Property in the Beachfront, a quiet area because it is not directly on the main road with very good service in the room also in the restaurant, and throughout the hotel area. Spacious and clean room, friendly and welcoming staff. Very enjoyable sea view from the room and restaurant.
- Permanent overhead shower.
- Very loud music from the hotel’s neighbors.
Roksana (Solo Traveler)
stayed in February, 2025
Guest Score 8 out of 10
Very Good
Daut (Family with young children)
stayed in February, 2025
Guest Score 8 out of 10
Very Good
Daut (Family with young children)
stayed in February, 2025
Guest Score 8 out of 10
Very Good
jeanPaul G. (Group Traveler)
stayed in February, 2025
Guest Score 10 out of 10
Exceptional
Excellent hotel with outstanding staff and management. reception team has been beyond our expectations. Wonderfully.team, housekeeping and all F&B team always ready to please you. Great breakfast buffet with a fresh selection of dishes. Will mention as well the efficiency and professionalism of the security guards. Location of the hotel with sea view over the Manado bay.
N/A
Eric (Group Traveler)
stayed in November, 2024
Guest Score 10 out of 10
Exceptional
All perfect! All staff friendly, the view and the food were amazing
copa (Couple)
stayed in November, 2024
Guest Score 10 out of 10
Exceptional
the wa so yummy and i like the view of the restaurant which full of sea view
i think everything was good when i staycation at best western
Rantung (Group Traveler)
stayed in November, 2024
Guest Score 10 out of 10
Exceptional
I recently stayed at Best Western The Lagoon Hotel and was thoroughly impressed. The views were absolutely stunning, making it a perfect spot for relaxation. The staff were friendly and accommodating, enhancing the overall experience. The food was great, with a variety of delicious options available. My room was clean and well-maintained, and the facilities, especially the infinity pool, were simply epic. This hotel is ideal for anyone looking for a fantastic getaway in Manado! Highly recommend it!
Lisa (Family with young children)
stayed in November, 2024
Guest Score 9 out of 10
Wonderful
This was our second stay, staff was still incredible, room was a lot cleaner, view and location are perfect, the roti pudding is still the best, dinner was yummy.
Pool was closed at 6pm on a Thursday night which is surprisingly early.
Thank you for your information!
Area information
- Sam Ratulangi Airport - 9.30 mi
- Bahu Mall - 563 f
- Manado Mega Mall - 1.68 mi
- Stadion Naga Laut - 26.20 mi
- Manado Town Square - 0.86 mi
- Manado Harbor - 2.50 mi
- Mount Lokon - 7.53 mi
- Tugu KKO - 25.74 mi
- Pelabuhan Perikanan Minsel - 26.16 mi
- Pelabuhan Amurang - 26.21 mi
- Moinit - 29.80 mi
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Best Western The Lagoon Hotel
Komplek Bahu Mall- Blok A3, Manado, Sulawesi Utara, 95115, Indonesia