Star Beach Village & Water Park
Themistokleous 3, Hersonissos, 700 14, Greece
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1 Room With 2 Adults Change Search
Room
Room
Address
Themistokleous 3, Hersonissos, 700 14, Greece
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Free Parking
- Pets Allowed
- Swimming Pool
- Garden
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Elevator
- Water sports
- Children's playground
- Billiards
- Darts
- Heating
- Fax/photocopying
- Diving
- Snack bar
- Shared lounge/TV area
- Beachfront
- Evening entertainment
- Water park
- Wheelchair accessible
- On-site parking
- kids club
- outdoor pool
- Poolside bar
- 24-hour security
- Accessible parking
- Designated Smoking Area
- Family Rooms
- Free Wi-Fi
- Hair/Beauty Salon
- Live entertainment
- Massage services
- Restaurant(s)
- Snorkeling
- Sun Deck
- Daily Housekeeping
- Convenience Store
- Non-Smoking Rooms Available
- Swimming pool toys
- Board games/puzzles
- Indoor play area
- Baby safety gates
- Wine/champagne
- Fruits
- Strollers
- Outdoor furniture
- Personal trainer
- Kids' pool
- Sun loungers or beach chairs
- Aerobics
- Bingo
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Process in place to check health of guests
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- All plates, cutlery, glasses and other tableware have been sanitized
- Access to health care professionals
- Contactless check-in/out
- Electronic room key
- balcony/terrace
- ATM or cash withdraw on site
- Car rental available
- CCTV security in common areas
- Currency exchange service
- Daily disinfection
- Entertainment services
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Lower bathroom sinks available
- Luggage storage & lockers
- Restaurant (special diets available)
- Spa services
- Spa/sauna
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Accessible toilet
- Professional cleaning services
- Pets allowed (charges may apply)
- Valet parking (charges may apply)
- Kid-friendly dining
Airports Show all on map »
- Heraklion Airport - 12.86 mi
Museums
- Lixnostatis Folk Museum - 0.35 mi
- Homo Sapiens Museum - 7.19 mi
- Nikos Kazantzakis Museum - 12.14 mi
- Natural History Museum of Crete - 13.87 mi
- Battle of Crete Museum - 15.10 mi
- Iraklion Archaeological Museum - 15.26 mi
- Heraklion Archaeological Museum - 15.27 mi
- The Natural History Museum of Crete - 15.56 mi
- Historical museum of Crete - 15.58 mi
- Archaeological Museum of Sitia - 18.91 mi
- Archaeological Museum - 19.26 mi
- Lychnostatis Open Air Museum - 24.00 mi
Click here to leave your opinion >>
Alexey (Family with young children)
stayed in July, 2026
Guest Score 3 out of 10
Poor
The food was excellent, rich variety and genuinely tasty. Plenty of facilities for the whole family.
Housekeeping and cleanliness were poor. We found ants and insects in the room, and one time the room wasn’t cleaned properly at all. When we asked staff to redo it, we were told it had already been cleaned and nothing more was done. Reception staff were unfriendly and unhelpful. Also, there’s an open road running through the middle of the resort that guests must cross to reach the water park, which felt unsafe with young children, and an adult party area is located inside the water park itself so you have to walk through it to reach the slides.
ILIYA (Family with young children)
stayed in July, 2026
Guest Score 8 out of 10
Very Good
Много бассейнов на любой вкус. Для детей раздолье и не только для детей. Дети были в восторге. Море чистое и приятное. Снек бары есть везде. Можно перекусить и насладиться напитками. Хочу сказать отдельное спасибо Giorgos на рисепшен. Он очень чуткий, терпеливый и внимательный сотрудник. Он нам очень помог.
Обмен и выдача полотенец для бассейнов только в одном месте на всю огромную территорию и очень ограниченное время. Наша комната находилась в отдельном здании за территорией гостиницы. Ходить в жаркую погоду и переходить улицы было наказанием.
צלליות (Family with young children)
stayed in July, 2026
Guest Score 10 out of 10
Exceptional
שירות מדהים, מיקום מצוין, המון בריכות, כמה מתחמי מגלשות, כמות גדולה של ברים וחדרי אוכל ברחבי המלון וחוף הים, חופים פרטיים, מסלול קרטינג צמוד למלון בתוספת תשלום אבל שווה ביותר (לא לפספס), מול המלון יש חברת השכרה מעולה של רכבים , וטרקטורונים (שירות מעולה), קירבה לעיר חרסניסוס, המלון מדהים
הדבר היחידי שצריך לבדוק מראש הוא מיקום החדר המקום גדול מאד
צריך שיהיה אפשרות לבחור את החדרים לפי מיקום
כמו שניתן לבחור בהופעה היכן לשבת מיקום של כיסא ויציע
Elharar (Solo Traveler)
stayed in July, 2026
Guest Score 9 out of 10
Wonderful
We liked a lot the quality of water, big variety of water activities, not overcrowded and very comfortable. A lot of food options, fits everybody needs and very clean and beautiful gardens around.
Nothing, everything was great.
Eli G. (Solo Traveler)
stayed in July, 2026
Guest Score 7 out of 10
Good
Nice water park. Nice beach. Good overall location
There is pratically no AC!!! No AC in the lobby nor in the resturants.
The AC in the room was horrible even after the repair guy "fixed" something. We stayed at the supirior apparment which was spacius but was built by brain dead. Beds were not comfortable.
Food was very mediocre at best. Creteioan Star? You can totaly skip it, 95% the same as Main restorant just fewer options. Asaian Star was nice but again build horribly ( one line buffet!!!!!!)
razan (Group Traveler)
stayed in July, 2026
Guest Score 3 out of 10
Poor
The only good things were the view, the restaurant, and the waiters.
The hotel has far too many stairs, making it very uncomfortable for families with strollers and for elderly guests. The reception staff were not helpful and showed very little willingness to assist. The property is advertised on Booking as having an elevator, but the elevator is only in the reception building. The accommodation buildings themselves have no elevator, so guests still have to carry luggage, strollers, or anything else up and down many stairs. This information should be made clear before booking.
Justyna (Family with young children)
stayed in June, 2026
Guest Score 9 out of 10
Wonderful
Variety of swimming pools, easy access to the beach, very clean, very good and variety of food, wonderful stuff, great evening entertainment.
Food was great but more options for restaurants will be nice. Make beds/mattresses more comfortable.
Santos (Family with young children)
stayed in June, 2026
Guest Score 8 out of 10
Very Good
The activites for the childrens .
Margarita (Family with young children)
stayed in April, 2026
Guest Score 5 out of 10
Fair
Location is nice, green area with good multiple facilities for families, great food choice- especially breakfast! Paradise for kids with water slides and entertainment facilities
The main issues were related to service quality, organization, and room condition. The reservation team responded too late to an early check-in request, and the room was not ready even at standard check-in time, causing unnecessary waiting. Staff training appears insufficient - we were given incorrect instructions about where to collect towels and were initially refused service in a rude manner, only to resolve the issue quickly at reception. Housekeeping was also below expectations, with missing and empty bathroom amenities and long delays (45 minutes) in delivering requested items.
In addition, the room itself showed signs of poor maintenance: some furniture was worn, textiles had visible stains, the duvet was stained, and there was noticeable dust on various surfaces.
Finally, internal communication between staff was unprofessional, as demonstrated by an inappropriate phone call on the day of departure. Cold pools
Talia (Family with young children)
stayed in November, 2025
Guest Score 9 out of 10
Wonderful
Everything the kids could wish for
Mattresses too soft
Shani (Family with young children)
stayed in October, 2025
Guest Score 9 out of 10
Wonderful
Great for kids, many options and activities
Food could be better
Pavel (Family with young children)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
The rooms were great
Food was tasty
Loved it a lot
David (Family with young children)
stayed in September, 2025
Guest Score 7 out of 10
Good
I liked all the water parks, bar and service with all inclusive.
The location is very good.
The food was poor and not very well prepared especially the meat.
The room wasnt clean and it seems that they clean it very basic between each visitors.
I had issue with ants in the toilets and the toilet sit was leaking water.
The weather and the water in the park/swiming pool was very cold.
ohana-wolner (Family with young children)
stayed in September, 2025
Guest Score 1 out of 10
Very Poor
Very disappointing experience – room downgrade and no refund!
We booked a Superior room at Star Beach Hotel, but upon arrival were given a downgraded room ( standard room) located right by the parking lot and next to the main road– far from what we had reserved.
When we raised the issue with the hotel staff, they refused to move us to the room we had booked , because the hotel was full according to their claim . Instead, they offered us to leave the hotel and receive a full refund. After two unpleasant nights (out of a planned four), we found another hotel an checked out early with written confirmation from the hotel manager promising a *full refund*.
Since the booking was made through *Booking.com*, the hotel informed us that the refund would be processed via Booking. However, despite countless emails, calls, and app messages, the issue remains unresolved. Booking.com claims the hotel is not responding to their inquiries, and therefore they are doing nothing to refund us.
This experience has been extremely frustrating, both due to the hotel’s treatment and Booking.com's lack of support. We expected a professional service – instead we received poor treatment and are still waiting for our money.Not recommended.
Alexander (Family with young children)
stayed in September, 2025
Guest Score 9 out of 10
Wonderful
A good-quality family hotel with tasty food, well-maintained grounds, clean facilities, and friendly staff. It can be a bit noisy at times, especially near the beach club by the sea, as it is open to everyone and occasionally hosts parties, but it didn’t really bother us
Slides can be dangerous for big people, I got hit a few times, but nothing serious.
LIOR (Family with young children)
stayed in August, 2025
Guest Score 9 out of 10
Wonderful
Came with teenagers who had the time of their lives
Came with a celiac kid who got everything he needed and more, any time, any place in the resort
Amazing Cheffs
the room was less than I expected, even though we got new towels and cleaning everyday
Ronnie (Family with young children)
stayed in August, 2025
Guest Score 10 out of 10
Exceptional
Owners are on any issue that comes up and really help enjoy your vacation.
Excellent for for our family, took up the 4 units and used the pool and dining area near the pool.
Location is great, very quiet but walking distance to some good beaches and short drives to Chania and further beaches.
It was really perfect.
Shpitzer (Family with young children)
stayed in August, 2025
Guest Score 8 out of 10
Very Good
Very good place for kids, water park and slides within the hotel make it convenient for staying at the hotel and use the facilities
The reception service and approach wasn't always pleasant, didn't feel they want to listen and find a solution
Bishara (Family with young children)
stayed in August, 2025
Guest Score 6 out of 10
Pleasant
Water park restaurant sea and location
Room 4012 had a terrible smell. A technician came three times but didn’t fix the problem. In the end, we were forced to spend the night in that stinky room until they finally moved us to another one — and even that was on the third floor with no elevator. Honestly, the rooms are awful.
Arkady (Family with young children)
stayed in August, 2025
Guest Score 6 out of 10
Pleasant
Our stay at Star Beach Village & Water Park was overall okay, but there were several areas that could be improved to enhance the guest experience:
1. Restaurant Comfort – During the summer, the restaurant keeps its windows open, and unfortunately, the air conditioning was not effective. This made dining uncomfortable, especially during hot days.
2. Pool Size – The pool area felt quite small and crowded, especially considering the size of the hotel and number of guests.
3. Limited Facilities – The hotel seemed to lack some facilities and amenities that would typically be expected in a resort of this scale.
4. Room Cleanliness – The room floor was not as clean as we had hoped. It gave the impression of an older hotel in need of better upkeep.
I hope the management takes this feedback into account to improve the overall guest experience.
Thank you for your information!
Area information
- Heraklion Airport - 12.86 mi
- Lixnostatis Folk Museum - 0.35 mi
- Homo Sapiens Museum - 7.19 mi
- Nikos Kazantzakis Museum - 12.14 mi
- Natural History Museum of Crete - 13.87 mi
- Battle of Crete Museum - 15.10 mi
- Iraklion Archaeological Museum - 15.26 mi
- Heraklion Archaeological Museum - 15.27 mi
- The Natural History Museum of Crete - 15.56 mi
- Historical museum of Crete - 15.58 mi
- Archaeological Museum of Sitia - 18.91 mi
- Archaeological Museum - 19.26 mi
- Lychnostatis Open Air Museum - 24.00 mi
- Star Beach Water Park - 1.12 mi
- Aquaworld Aquarium - 1.12 mi
- Cretaquarium Thalassocosmos - 15.40 mi
- The Crete Golf Club - 2.38 mi
- The Crete Golf Club - 3.04 mi
- Porto Elounda Golf - 17.49 mi
- Porto Elounda Golf - 17.49 mi
- Koroibos Stadium - 12.81 mi
- Stadium Theodoros Vardinogiannis - 15.88 mi
- Pankritio Stadium - 16.99 mi
- Ammoudara Beach - 15.02 mi
- Psaromoura Beach - 22.98 mi
- University of Crete - 15.13 mi
- Church of St Mark - 15.59 mi
- Cathedral of St Minas - 16.17 mi
- Panagia Kera Church (in Kritsa) - 19.43 mi
- Malia Ruins - 3.51 mi
- Lassithi Plateau - 10.64 mi
- The Minoan Palace of Knossos - 13.78 mi
- Knossos - 13.80 mi
- Heraklion Public Garden - 14.35 mi
- Irakleio Harbour - 14.63 mi
- Heraklio Port - 14.94 mi
- Labyrinth -Musical Workshop - 14.99 mi
- Municipal Art Galery - 15.00 mi
- Venetian Walls and Tomb of Nikos Kazantzakis - 15.12 mi
- Koules - 15.32 mi
- Venetian Walls - 15.39 mi
- Morosini Fountain - 15.47 mi
- Loggia - 15.59 mi
- Spinalonga - 18.76 mi
- Patouhas - 18.90 mi
- Agios Nikolaos Port - 19.42 mi
- Lato - 19.53 mi
- Spinalonga Kalydon - 19.57 mi
- Kastri - 21.50 mi
- Arvi - 22.06 mi
- Tsoutouros - 23.05 mi
Airports Show all on map »
Museums
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Attractions/Entertainment
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Star Beach Village & Water Park
Themistokleous 3, Hersonissos, 700 14, Greece