No complaints.

The breakfast buffet needs to have abit more options.

Nothing.

I don’t think there’s any. I loved everything there. They have a rooftop and to be honest, I loved the view, the setting and atmosphere. The restaurant is very clean with kind and welcoming workers. To sum it all, they are 10/10.

The shower in my room didn't drain fully.

Room had no iron. When I requested one from house keeping it was provided promptly. However, without an ironing board. When I asked if one could be provided, I was told that the hotel did NOT possess an ironing board. I quickly rang reception front desk and spoke with the front desk manager. She confirmed the Roots Hotel Apartment 15th Lane Osu had no said ironing board. Unwilling to improvise I insisted on an ironing board. It was provided. Thanks. Management of Roots. From the abrasive greeting my the owner/manager of Christmas day on the Roof Top Terrace. I experienced a dislikable bottled wine that was over priced and below standard for a hotel of this calibre. Whilst the rebuttal by the waitress, although not fully accepted on my part, was fair and polite, the offer later by a man at the bar to 'buy me a drink' which I declined turned out to be an attempt by the manager/owner to passify my dislike for the poor quality wine I had been survived. When I instead suggested a conversation, this request was met with bemusement. Lastly, on leaving Roots Apartments Hotel I was delayed by almost 1 hour. I was telephoned and advised that my time was up. I proceeded to pack, tidy the room and depart. Upon leaving the hotel, I had a taxi waiting, I was accosted by REDDER the hotel manager. A different one on this occasion. He was blunt and rude and insistent that I would now pay a late penalty charge. At first I was surprised, as at no point had this supposed policy, as He put it, been brought to my attention. I was mortified, having told Him that I would place my bags in the pre-booked taxi before addressing the issue, that He REDDER, proceeded to follow me outside and continue to accost me. Whilst he was not threatening His manner was abrubt and unprofessional. I paid the $13 surcharge. I believe that the matter should have been handled differently.

None I remember

I had a terrible stay. There was a club nearby that played extremely loud music until 7am all weekend. I was not able to get much sleep. There was a mouse in my room my final night, it caused me much anxiety and was not a restful night. Staff was quick to give me a new room. I felt I was overcharged for my stay, it was booked at 5300 ghs, but at check in, was charged over 7000 ghs. I was not able to enjoy the rooftop jacuzzi, it was cold. Will not stay again or recommend to friends.

Nothing

Value for Money ($US)

Nothing. Everything was great.

There was nothing that I didn’t like.