We were extremely disappointed with our stay. Before our arrival, we specifically requested a quiet room away from the elevator. Despite this, we were initially assigned a room directly opposite the elevator with only a double door separating it from the hallway. It quickly became obvious why the room had a double door: every time the elevator doors opened or closed, the walls of our room literally shook. The extra door did nothing to reduce the noise or vibration, making it impossible to relax. When we reported the issue to the front desk, we were told they had never received this complaint before, which was difficult to believe given how severe the disturbance was. The first alternative offered was a room on the sixth floor that could only be accessed by stairs. This was simply not a reasonable option. My mother is recovering from knee surgery and could not climb multiple flights of stairs, nor should we have been expected to carry our luggage up and down the stairs after specifically booking a hotel with elevator access. The only other option offered was a very small room on the first floor. Even the receptionist warned us that the room was tiny, and they were right—once a suitcase was open, there was barely enough space to walk through the room. We were also informed that the room was very dark because it faced what appeared to be a basement or enclosed area, with virtually no natural light. We accepted this room only because the alternatives were even worse. It was not a genuine choice, but rather the least unsuitable option available. Overall, this stay fell far short of what we paid for and what we reasonably expected. The hotel failed to accommodate a request that had been made in advance, and the "solutions" offered were not appropriate given my mother's mobility limitations. The experience had a significant negative impact on our trip, and we feel that a partial refund would be a fair resolution considering the circumstances.

The room was quite small, would have liked to have water in the room as it was warm from the water fountain downstairs

More soace to leave one luggage open.

Housekeeping didn't follow the rules of the best western. That was a little bit disappointing for me and my husband. I was head of housekeeping for nearly five years in the UK, but never had a case when on the second day of staying in the hotel despite sign on the door we didn't get clean towels or toilet paper and the bins were full.

It is a very small room which is often the case. A bit awkward for 2 suitcases. Bathroom was ok and shower was good.

No elevator in the building

No elevator in the building

Poor shower.

Bathroom was extremely small and when in the shower it sprayed the entire bathroom. Bedroom was small and very dark.

We were on the 6th floor and the elevator goes up to the 5th floor. The stairs are narrow and spiral. So very difficult to get up. There is no assistance with your baggage. As we are older folks this was inconvenient.

We were on the 6th floor and the elevator goes up to the 5th floor. The stairs are narrow and spiral. So very difficult to get up. There is no assistance with your baggage. As we are older folks this was inconvenient.