My room (number 104) was on the first floor (American 2nd floor) with 3 sets of windows that had an awesome view but no balcony. Never stayed in a Relais & Chateau property before, so admittedly, it's impressive. This room had no tub but was well appointed with very comfortable bed and bath, walk-in shower. Easy walking into Chamonix town. The 19 in-room breakfast was a good deal.

Charming luxury hotel, with beautiful grounds. Wonderful to see the produce for the restaurant being grown onsite. A truly wonderful boutique family hotel. Spa is excellent and the overall attention to detail makes it a home from home.

When I made the reservation, I was told that check in time was 3:00. We were traveling in the offseason, which we didn't know when we visited Switzerland and France, and many hotels and restaurants were closed and wouldn't open up until late May or June. We felt like we had the whole country to ourselves. After I made the reservation, I received an email from the hotel asking us what time we would arrive. I said we would be arriving before 3:00 p.m., anywhere from 11:00 a.m. to 2:00 p.m. I received an email back that check-in was at 3:00 but they would do their best to get us in earlier. We ended up arriving around 2:00 p.m. . Every other hotel we stayed in while visiting Switzerland and France was able to get us into our room early because they were empty. The weather was terrible, the drive was rough, I got car sick, we got to the hotel around 2:00 and all I wanted to do was go to the room and lay down but our room wasn't ready. I was surprised because the whole town was shut down. The hotel bar and restaurant weren't even open. Nobody was in this town. It's not like they were booked up. I think there were maybe four other people staying at the whole hotel. Furthermore, our room wasn't ready until about 3:20. They offered us each a glass of wine while we waited for our room and I thought that was nice but when we checked out they charged us for it. They didn't have adequate coffee supplies in the room for the coffee maker and breakfast was an additional $26 per person which we didn't want to pay. The hotel room was okay, the bathroom was great, it was very small for what we pay. But the check-in experience really left a bad taste in my mouth. I know there were rooms available that he could put us in and we were so tired and only asking to check in 1 hour early. The map the front desk said check in time was at 4:00 but I went back and revisited the reservation and my reservation said 3:00. We just didn't feel welcome

Great location, fantastic room.

To have a top end hotel so close to everything is amazing. The staff were so helpful from the minute we arrived and nothing was a problem to any of them. The sauna after a hard day was superb. All round excellent experience

The setting, the style of the hotel, the communal spaces, the room in the main hotel (we've stayed in the chalet before and it was spectacular, but so are the rooms in the main hotel. Breakfast amazing.

Albert has created a magical hotel for any traveller. It goes back many decades and the owners have ensured the hotel is always kept up to date and to the highest of standards. The bus from the hotel to the ski slopes (available on the spot, not predefined times!!) was probably the one detail that made my trip so much easiser. The spa area and the pool were out of this world. Finally, the location was exceptional too, practically in the middle of the town centre.

Excellent facilities and service.

Beautifully maintained, lots of character, fabulous staff, great location.

The staff was very nice and helpful. The spa was wonderful.

Breakfast and pool and free transfer to ski lift

Everything about this hotel was exceptional

The staff was amazing, welcoming and helpful. The pool was so cool and cozy with the jacuzzi. The location was great and near to everything (train station and city center). Room was so clean and well organised.