Hotel De La Cite Carcassonne - Mgallery Collection
Place Auguste Pierre Pont, Carcassonne, Aude, 11000, France
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Room
Room
Address
Place Auguste Pierre Pont, Carcassonne, Aude, 11000, France
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Airport Shuttle
- Free Parking
- Swimming Pool
- Garden
- Golf Course
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Hair dryer
- Bathtub
- Coffee/tea maker
- Water sports
- bathrobes
- Library
- Heating
- Private check-in/check-out
- On-site parking
- mini bar
- indoor pool
- outdoor pool
- shuttle service
- alarm clock
- kitchenware
- 24-hour security
- Concierge services
- Designated Smoking Area
- Doorman
- Family Rooms
- Free Wi-Fi
- Game Room
- Hair/Beauty Salon
- Horseback Riding
- Massage services
- Off-Site parking
- Restaurant(s)
- Closet
- Daily Housekeeping
- English
- French
- Spanish
- Non-Smoking Rooms Available
- Slippers
- taxi service
- Shops on site
- Electric vehicle charging station
- Pool with view
- Light therapy
- Exterior Corridor
- Linens
- Smoke alarms
- Fire extinguishers
- Bicycle parking
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- Access to health care professionals
- Hygiene certification
- Sterilizing equipment
- Staff trained in safety protocol
- Temperature check for guests and staff
- Free face masks
- Extra long bed
- Contactless check-in/out
- Food delivery
- balcony/terrace
- Body thermometer available
- CCTV security in common areas
- Complimentary drinking water
- Currency exchange service
- Daily disinfection
- Entertainment services
- Indoor Tanning
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Safety chain and/or latch on doors available
- Soundproof rooms available
- Spa services
- Spa/sauna
- Toiletries provided
- Tour services
- TV & Movies/Shows
- Wake up call
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Air conditioning in public area
- Heating in public area
- Alternative meal arrangement
- Trash cans
- Socket near the bed
- Sleep comfort items
- Desk/workspace available
- Allergy-free rooms available
- Cleaning products available
- Room service available
- Clothes drying rack
- Pets allowed (charges may apply)
- Bicycle rental (charges may apply)
- Valet parking (charges may apply)
- Xerox/fax in business center
- Kid-friendly dining
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Hotel De La Cite Carcassonne - Mgallery Collection
Rates from View more information >>
Airports Show all on map »
- Carcassonne Airport - 2.75 mi
- Mazamet Airport - 24.52 mi
Museums
- Museum of the Middle Ages - 344 f
- Museum of Chivalry Arms & Archery - 482 f
- School Museum - 539 f
- Museum of Fine Arts - 0.64 mi
- Musee Beaubois - 2.41 mi
- Goya Museum - 28.36 mi
- Le Centre National et Musee Jean-Jaures - 28.41 mi
- National Center and Jean Jaures Museum - 28.43 mi
- Lapidaire Museum Musee Lapidaire - 32.34 mi
Click here to leave your opinion >>
Gary (Solo Traveler)
stayed in October, 2026
Guest Score 9 out of 10
Wonderful
What can you say about a hotel inside the historic city, with views of the towers from the bedroom and bathroom windows - fantastic place, full of history and luxury.
Plastic shower tub was very narrow and difficult to use safely without fear of slipping and falling, and a mis-matched toilet lid kept trying to close while sitting on the toilet - very strange!
Michael (Solo Traveler)
stayed in October, 2026
Guest Score 10 out of 10
Exceptional
Great food and drinks.
Bathtub is hard to stand up in because of the oddly shaped bottom.
mary (Couple)
stayed in October, 2026
Guest Score 9 out of 10
Wonderful
The location is amazing!! It is a part of the castle really with tremendous views!! While being a bit worn with regard to furnishings and carpetings, it’s extremely clean and comfortable! The staff is top notch!!
Nothing
Lily (Solo Traveler)
stayed in September, 2026
Guest Score 9 out of 10
Wonderful
Nice staff
Need more sign for different area
Lily (Group Traveler)
stayed in September, 2026
Guest Score 9 out of 10
Wonderful
staff very professional and nice, location is perfect
A little bit old and not enough sign for different area
Elsie R. (Couple)
stayed in September, 2026
Guest Score 10 out of 10
Exceptional
Everything from the cleanliness to the service!
N/A
Brendan (Family with young children)
stayed in September, 2026
Guest Score 7 out of 10
Good
Concierge, valet, reception, and restaurant staff were all excellent and professional. Hotel is very centrally located. The restaurant in the hotel was one of the best meals we had during our 10 day vacation.
The property is a bit dated - eg wood trim in the washroom has surfacing scratched off. Decor within the room seemed to have last been redone in the 1990's. The biggest concern was that we were out for 2 hours in the morning and had our door hanger request a room clean. This was not done. I returned from 11:30am-2pm and before leaving requested concierge for a room clean. We returned briefly at about 5 - the room was still not cleaned. My wife phoned again so that someone would come while we were out for dinner. When we returned, cleaning staff had only done the beds and hung up towels - no fresh towels just the old ones hung up on the bars in the washroom. The usual tidying up of things on the floor, garbage etc was not done. This was particularly disappointing given the price point of this hotel.
Noel (Couple)
stayed in September, 2026
Guest Score 9 out of 10
Wonderful
First impression is of the driver from the offsite parking. Jerome is someone that they should keep at any cost as he is friendly, welcoming and knowledgeable. Detail oriented to the point that when he picked up our luggage on check out he asked if we had our phone chargers. Warm welcome after a long drive. Grateful. The history of the hotel and its location are amazing and I’d stay there again. The garden, pool area and restaurant are lovely and I don’t imagine finding better in the area.
The room we had was a bit worn out. It is at the end of a busy summer season so this could be part of it. I cut my had on the broken porcelain had shower hose. I would think that this detail would have been attended to prior to renting this room. Also chipping paint and some mold at the shower window. Old grand hotel with history and some of this is to be expected.
Stefano (Family with young children)
stayed in July, 2026
Guest Score 10 out of 10
Exceptional
Outstanding location and interior decoration.
Stephanie (Family with young children)
stayed in July, 2026
Guest Score 10 out of 10
Exceptional
You couldn't get a better location - and with parking. The hotel is beautiful, with nice extra touches in the room. It was our wedding anniversary, and they left gorgeous chocolates, champagne, a beautiful note and love hearts on the bed. Still and sparking mineral water placed in the mini fridge each morning and evening, turn down service with chocolates. Breakfast was good - hot and cold, gluten free bread and small cakes. The view from the porch next to the breakfast room was spectacular.
The bed was very comfortable, but the pillows are a little too high and soft. It's a very old hotel and this is showing here and there. Whilst the breakfast was good, I didn't feel that it matched the cost or caliber of the hotel. It would have benefited from a little more variety.
Delane (Couple)
stayed in July, 2026
Guest Score 10 out of 10
Exceptional
The place to stay to fully experience Carcassonne. Worth it to get the room with the terrace. Gorgeous views and relaxing garden.
The tub/shower combo is tall to climb into and the tub is steeply sloped so it is dangerous to get in and out of and water sprays all over the floor which is also slippery. We are pretty nimble, but someone with limited mobility should request a room that doesn’t have a tub/shower.
Margaret (Couple)
stayed in May, 2026
Guest Score 9 out of 10
Wonderful
This hotel is wonderful, located right within the walls of this magical historic town. We loved our stay here, where the rooms are beautifully appointed and the staff are so friendly and accommodating. The breakfast is in a stunning restaurant with an abundance of delicious options to choose from. We also enjoyed the bar area for pre-dinner drinks. Highly recommend this spot for exploring the old town. Two nights was a perfect stay.
Nothing
Kate (Couple)
stayed in May, 2026
Guest Score 8 out of 10
Very Good
The room was large and the hotel had charm.
All was good enough!
Michael (Couple)
stayed in May, 2026
Guest Score 8 out of 10
Very Good
Great location, beautiful hotel, wonderful desk clerk at reception
Bar staff wasn’t great and prices were high
Diana (Couple)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
The Barbacane restaurant at the hotel was phenomenal
Everything was great!
Diana (Couple)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Great hotel in the Cité
Nothing to say as all was great
Zena (Couple)
stayed in May, 2026
Guest Score 8 out of 10
Very Good
The hotel was wonderful although while the staff was not unfriendly, they were not overly warm. The location is great and the rooms were stunning.
I told the waiter I was lactose intolerant but could handle butter but no creamy sauces. He assured me I could eat the Signature Menu. However many of the dishes did have a dairy sauce and the dessert came with ice cream. When he came with the cheese tray I asked for 2 blue cheeses since those are low in lactose. He added a third slice, clearly not understanding lactose intolerance
Kathleen (Couple)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
The hotel is beautiful and in a spectacular location. We loved it!
Our only issue was the lack of a light blocking curtain (two of our windows faced the cathedral). Since the area is lit at night, the light shone through the drapes and I needed to wear a sleep mask to make it dark enough to sleep.
Charles (Couple)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Everything. A beautiful old building, helpful staff, comfortable bed, lovely view from the room. Valet service to and from parking.
William (Couple)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
The hotel location, the historical trivia and the gardens are great
Food and drink prices are unreasonable as well as parking. No need to gouge.
Thank you for your information!
Area information
- Carcassonne Airport - 2.75 mi
- Mazamet Airport - 24.52 mi
- Museum of the Middle Ages - 344 f
- Museum of Chivalry Arms & Archery - 482 f
- School Museum - 539 f
- Museum of Fine Arts - 0.64 mi
- Musee Beaubois - 2.41 mi
- Goya Museum - 28.36 mi
- Le Centre National et Musee Jean-Jaures - 28.41 mi
- National Center and Jean Jaures Museum - 28.43 mi
- Lapidaire Museum Musee Lapidaire - 32.34 mi
- Theatre Jean Deschamps - 769 f
- Theatre Jean-Alary - 0.70 mi
- Castle of Carcassonne - 0.63 mi
- Cathedrale St Just - 32.32 mi
- Memorial House (Maison des Memoires) - 0.75 mi
- Carcassonne Golf - 1.90 mi
- Mazamet Golf - 23.78 mi
- Castres-Gourjade Golf - 29.23 mi
- Le Parc Australien - 1.97 mi
- Stade du Rey - 28.26 mi
- Stade Pierre Antoine - 28.53 mi
- Stade du Travet - 28.74 mi
- Chateau Comtal - 665 f
- Chapeau Rouge - 0.30 mi
- Carcassonne Medieval City - 0.74 mi
- La Bastide Saint Louis - 0.76 mi
- Auditorium - Ancienne Chapelle des Jesuites - 0.87 mi
- Basilica of Saint-Nazaire - 1.16 mi
- Birds City (La Cite des Oiseaux) - 1.59 mi
- Maison du Pays Roussillonnais - 11.12 mi
- Chateau de Termes - 17.10 mi
- Lezignan-Corbieres - 18.81 mi
- Gouffre geant de Cabrespine - 20.43 mi
- Montagne-Noire - 23.39 mi
- Chateau de Peyreperteuse - 25.13 mi
- Revel-Montgey - 27.06 mi
- Abbaye de Fontfroide - 27.45 mi
- Castres Olympique - 27.69 mi
- Laser Quest - 27.88 mi
- Tourist Information Centre - 28.18 mi
- Eglise St-Benoit - 28.22 mi
- Castres Exhibition Centre - 28.42 mi
- L'Archipel - 29.22 mi
- Castres Equestrian Centre - 29.31 mi
- le Sidobre - 30.38 mi
- Narbonnaise Park (Parc de la Narbonnaise) - 31.06 mi
- Fontaine de Fontestorbes - 31.69 mi
- Basilica of St Paul Serge Basilique St Paul Serge - 32.15 mi
- Donjon Gilles Aycelin - 32.36 mi
- Reserve Africaine de Sigean - 33.32 mi
- Chateau de Montsegur - 35.33 mi
Airports Show all on map »
Museums
Art Galleries Show all on map »
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Hotel De La Cite Carcassonne - Mgallery Collection
Place Auguste Pierre Pont, Carcassonne, Aude, 11000, France