Hotel Puerta America
Avenida America 41, Madrid, Comunidad De Madrid, 28002, Spain
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1 Room With 2 Adults Change Search
Room
Room
Address
Avenida America 41, Madrid, Comunidad De Madrid, 28002, Spain
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Swimming Pool
- Garden
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Elevator
- Coffee shop
- Trouser press
- Packed lunches
- Heating
- Fax/photocopying
- Snack bar
- On-site parking
- outdoor pool
- 24-hour security
- Accessible parking
- Concierge services
- Free Wi-Fi
- Restaurant(s)
- Sun Deck
- Daily Housekeeping
- Non-Smoking Rooms Available
- Electric vehicle charging station
- Wine/champagne
- Fruits
- Outdoor furniture
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Process in place to check health of guests
- First aid kit available
- Cashless payment available
- Mobile app for room service
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- All plates, cutlery, glasses and other tableware have been sanitized
- Access to health care professionals
- Free face masks
- Food delivery
- Electronic room key
- Audible alarm
- balcony/terrace
- Car rental available
- CCTV security in common areas
- Currency exchange service
- Daily disinfection
- Facilities for disabled guests available
- Fitness center
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Restaurant (special diets available)
- Soundproof rooms available
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Allergy-free rooms available
- Room service available
- Takeout dining services available
- Parking available (charges may apply)
- Indoor parking (charges may apply)
Airports Show all on map »
- Barajas Airport - 6.15 mi
- Madrid-Torrejon - 12.40 mi
Museums
- Bullfighting Museum Museo Taurino - 0.73 mi
- Museo Lazaro Galdiano - 0.89 mi
- Museo de Ciencias Naturales - 1.03 mi
- Museo Nacional de Ciencias Naturales Museum of Natural Sciences - 1.06 mi
- Museo de Escultura al Aire Libre Open Air Museum of Sculpture - 1.09 mi
- Fundacion La Caixa - 1.21 mi
Click here to leave your opinion >>
Lourenço (Couple)
stayed in February, 2026
Guest Score 1 out of 10
Very Poor
Nothing
Service, English fluency, does not match the standard of a 5 star hotel
Doan (Solo Traveler)
stayed in January, 2026
Guest Score 3 out of 10
Poor
Views from my suite on floor 11 were good, but the windows were dirty and there was some kind of canvas on the exterior of the building that was torn in places. The canvas could be heard flapping in the wind. The artsy style of the building is novel and the building has good security. I liked the Chopard toiletries.
Our junior suite on floor 11 was frankly gross feeling. The halls stink like cigarettes. A lot of the furniture was worn, stained, and slightly misshapen(especially the living room furniture). The couch and chairs provided were artsy, but incredibly uncomfortable. The high pile rug was disgusting and had a bald patch. I don't think the hotel is equipped to clean it. My vacation was 10 days long and Hotel Puerta America was the only one to have a bathroom with an open wall(a strange blind was installed;I could see the bedroom as I showered). The hotel advertises a checkout of 2pm on their website; but they explained that it is only if you book through their website. They then planned on charging €25 an hour after 12 until I made a stink.
AOUNI (Solo Traveler)
stayed in December, 2025
Guest Score 9 out of 10
Wonderful
Design Zaha Hadid really amazing
There’s facilities missing in the room like espresso machine & others small things
Abdulaziz (Group Traveler)
stayed in December, 2025
Guest Score 8 out of 10
Very Good
Spacious and clean.
Very limited storing places in the room.
sertürk (Couple)
stayed in October, 2025
Guest Score 8 out of 10
Very Good
Perspective and vision
They need renovation for materials which are used for hotels room ı think concept and idea perfect but something wrong …
Joël (Couple)
stayed in October, 2025
Guest Score 8 out of 10
Very Good
Hotel was very clean
The deck with the panoramic view was beautiful
Personal were was very kind and helpful
Pool was closed due to the season date even if the weather was very hot. I think that they could have let it open
Clinton (Solo Traveler)
stayed in August, 2025
Guest Score 10 out of 10
Exceptional
The Hadid floor felt very special! Inviting staff and a pleasant pool area.
Samer (Family with young children)
stayed in August, 2025
Guest Score 10 out of 10
Exceptional
The designers choice on each floor.
The pool was closed for maintenance without notifying us.
Amer (Family with young children)
stayed in August, 2025
Guest Score 10 out of 10
Exceptional
Every things
Exclusive lunch , very limited
Alfred (Family with young children)
stayed in July, 2025
Guest Score 10 out of 10
Exceptional
The unique design of the overall hotel.
The water from shower kept going to the floor outside of the shower. We had to use many towels to contain the water from overflowing to other areas. Easily managed by having lots more towels.
Derek J. (Couple)
stayed in July, 2025
Guest Score 8 out of 10
Very Good
Very cool hotel. We liked the design of our room on the 4th floor and had a fun time walking around the other floors to check them out. The pool area is nice on a hot summer day (and the pool is indeed very refreshing and clean). My only suggestion would be in relation to the prices of drinks at the lobby bar that serves the pool - EUR 5 for a coffee or EUR 5 for a bottle of water is a bit too steep. It would also be good to add a waiter service around the pool as it's not ideal to have to walk in to the main lobby bar in a swimsuit to get a drink.
AlSubaihi (Family with young children)
stayed in July, 2025
Guest Score 7 out of 10
Good
Staff very friendly and accommodating.
Breakfast was clean and had good variety
Floors were very creative
Restaurant food was incredible
Breakfast didn’t have non-pork meat options (except turkey salami and salmon)
There was a lot of dust in the room I was in Zahra Hadid despite me asking them to clean it (could be due to the design of the room)
Always left over hair after cleaning
Parking was 30 Euros a night (they said I can get a slight discount if I book directly through them)
Zaki (Couple)
stayed in July, 2025
Guest Score 10 out of 10
Exceptional
metro station a few minutes from the hotel makes the whole city accessible, very good room for the price
nothing
Pauline (Family with young children)
stayed in July, 2025
Guest Score 9 out of 10
Wonderful
Ambiance and Location
Not enough food choices in the Restaurants
Onyekachi (Solo Traveler)
stayed in July, 2025
Guest Score 7 out of 10
Good
The price. Staff were polite and helpful
It wasn't 5 star but it was fine
Amirhossein (Family with young children)
stayed in June, 2025
Guest Score 1 out of 10
Very Poor
Location and car parking
We had terrible experiences It was a so-called 5-star hotel but the services and amenities were at the level of a 3-star hotel.
Nobody answered the internal phone for Room Service and Reception, WiFi signals were very poor, the bed cushion was terrible and made back pain with lots of noise while sleeping, Breakfast was a very normal one for the amount of 30 Euro each person.I will never book this hotel anymore.
SaltanatMyrzakhanova (Couple)
stayed in June, 2025
Guest Score 10 out of 10
Exceptional
The reception and whole personnel were very polite and warmly welcoming.
Very clean and futuristic room. Also liked the location, metro is 5 minutes walk from hotel.
Surely we'll book it for our next trip to Madrid.
Everything is amazing
Chu F. J. (Couple)
stayed in May, 2025
Guest Score 7 out of 10
Good
location
Bathroom, lighting and toilet
MUHAMMED (Couple)
stayed in May, 2025
Guest Score 8 out of 10
Very Good
No thing
We arrived at 2 pm but waited in the lobby for an hour to receive our rooms…
I am a third-stage member of Booking.com and I have many priorities, a free upgrade or adding a free breakfast. Do I have to wait an hour to receive the room?
Daniela (Couple)
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
To be honest that was one of the best stay that we had in a while. Amazing hotel, great staff, the rooms were very clean.
The location was great as well. Since it is 5 minutes from metro. And to be honest the area is so calm and it is a much better so much better than the crowded central area.
We definitely will book it again when we will come back to Madrid.
The breakfast was also very nice with a lot of food varieties.
I liked everything
Thank you for your information!
Area information
- Barajas Airport - 6.15 mi
- Madrid-Torrejon - 12.40 mi
- Cartagena - 660 f
- Prosperidad - 0.33 mi
- Avenida de America - 0.40 mi
- Parque de las Avenidas - 0.43 mi
- Diego de LeA³n - 0.49 mi
- Alfonso XIII - 0.53 mi
- Cruz del Rayo - 0.57 mi
- Ventas - 0.75 mi
- Lista - 0.81 mi
- RepAoblica Argentina - 0.83 mi
- Manuel Becerra - 0.86 mi
- Nunez de Balboa - 0.90 mi
- Avenida de la Paz - 0.90 mi
- Concha Espina - 0.92 mi
- Barrio de la Concepcion - 0.97 mi
- El Carmen - 0.97 mi
- Gregorio MaraA±A³n - 1.14 mi
- Goya - 1.16 mi
- O'Donnell - 1.20 mi
- Ruben Dario - 1.22 mi
- Bullfighting Museum Museo Taurino - 0.73 mi
- Museo Lazaro Galdiano - 0.89 mi
- Museo de Ciencias Naturales - 1.03 mi
- Museo Nacional de Ciencias Naturales Museum of Natural Sciences - 1.06 mi
- Museo de Escultura al Aire Libre Open Air Museum of Sculpture - 1.09 mi
- Fundacion La Caixa - 1.21 mi
- America Avenue - 0.40 mi
- Auditorio Nacional de MAosica - 0.54 mi
- Plaza Monumental de Toros de las Ventas - 0.60 mi
- Berlin Park - 0.75 mi
- Parque de Berlin - 0.80 mi
- Gorongoro Play Park - 1.16 mi
- ABC Serrano - 1.05 mi
- Diego de Leon - 0.49 mi
- Ayuntamiento - 0.53 mi
- National Auditorium of Music - 0.54 mi
- National Auditorium - 0.56 mi
- Teatro Pradillo - 0.61 mi
- Bullring - 0.68 mi
- Las Ventas Bullfighting Ring - 0.68 mi
- Plaza de Toros de las Ventas - 0.73 mi
- Republica Argentina - 0.83 mi
- Salamanca - 0.83 mi
- Salamanca neighbourhood - 0.86 mi
- Manuel Becerra - 0.86 mi
- Plaza del Marques de Salamanca - 0.88 mi
- Barrio de la Concepcion - 0.97 mi
- Glorieta de Emilio Castelar - 1.05 mi
- ABC Serrano - 1.05 mi
- Gregorio Maranon - 1.14 mi
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Transport
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Hotel Puerta America
Avenida America 41, Madrid, Comunidad De Madrid, 28002, Spain