Nestled in the heart of Madrid's iconic Gran Vía, Hyatt Centric Gran Vía Madrid serves as the perfect launchpad for exploring the city's vibrant culture and history. The hotel features 159 rooms, including 16 suites, each thoughtfully designed with custom furnishings that blend Madrid's dynamic spirit with contemporary comfort. On the ground floor, Ondas, our lobby bar, pays tribute to Spanish music and the legendary musicals that have graced Gran Vía. It's an inviting space to enjoy gourmet coffee, vermouth, or light snacks in a warm, melodic ambiance. Ascend to the first floor to discover Hielo y Carbón, where the innovative 5Senses dining experience awaits. This culinary journey is designed to engage all five senses, offering meticulously crafted dishes complemented by an impressive wine selection. During the summer months, our rooftop terrace, El Jardín de Diana, transforms into a tribute to the Balearic essence. The seasonal menu features Mediterranean-inspired cuisine and cocktails that transport guests to the heart of the archipelago. Additional amenities include a 24-hour fitness center, complimentary Wi-Fi throughout the hotel, and round-the-clock room service. Conveniently located just a 45-minute metro ride from Adolfo Suárez Madrid-Barajas Airport, the hotel is steps away from landmarks like Puerta del Sol, Plaza de Callao, El Retiro Park, and the Literary Quarter. Top Amenities: • Complimentary Wi-Fi throughout the hotel • Family-friendly and nonsmoking rooms • 24-hour fitness center • Three distinctive dining venues: o Ondas (lobby bar): Gourmet coffee, vermouth, and light bites with a musical flair o El Jardín de Diana (rooftop): Balearic-inspired cocktails and relaxed dining o Hielo y Carbón (first floor): 5Senses dining experience for a sensory-rich dinner • Accessible facilities for guests with mobility needs • 24-hour reception and concierge services • In-room tea and coffee-making facilities • Varied breakfast options, including buffet and à la carte selections at Hielo y Carbón

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

• Meeting/Banquet Facilities
• Room Service
• Safety Deposit Box
• Babysitting/Child Services
• Bar
• 24-Hour Front Desk
• Elevator
• Coffee shop
• Private check-in/check-out
• kitchenware
• 24-hour security
• Concierge services
• Family Rooms
• Free Wi-Fi
• Restaurant(s)
• Daily Housekeeping
• English
• French
• Italian
• Portuguese
• Spanish
• Non-Smoking Rooms Available

• Smoke alarms
• Fire extinguishers
• Guests can opt-out of daily cleaning service
• Shared stationery such as printed menus, magazines, pens, and paper removed
• First aid kit available
• Cashless payment available
• Mobile app for room service
• Linens, towels and laundry washed in accordance with local authority guidelines
• Hand sanitizer in guest accommodation and key areas
• Invoices
• Access to health care professionals
• Staff trained in safety protocol
• Temperature check for guests and staff
• Free face masks
• Contactless check-in/out
• Food delivery
• balcony/terrace
• Body thermometer available
• CCTV security in common areas
• Daily disinfection
• Facilities for disabled guests available
• Fitness center

• Ironing amenities
• Laundry services
• Luggage storage & lockers
• Non-smoking property
• Safety chain and/or latch on doors available
• Soundproof rooms available
• Tour services
• Physical/social distancing guidelines
• Protective screen or physical barriers in appropriate areas
• Individually-wrapped food options
• Air conditioning in public area
• Heating in public area
• Alternative meal arrangement
• Kids safety features
• Professional cleaning services
• Allergy-free rooms available
• Cleaning products available
• Room service available
• Pets allowed (charges may apply)
• Shuttle service (charges may apply)
• Xerox/fax in business center
• Kid-friendly dining