Hotel Emperador
Gran Via 53, Madrid, Comunidad De Madrid, 28013, Spain
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Gran Via 53, Madrid, Comunidad De Madrid, 28013, Spain
Located in the heart of Madrid, Emperador is set next to Madrid’s Gran Vía. This elegant hotel offers a seasonal rooftop swimming pool and terrace with fantastic city views. The elegant and stylish rooms offer accommodations with free WiFi, flat-screen TV and private bathroom with marble floors. Emperador is just 10 minutes’ walk from the Royal Palace and Puerta del Sol, Madrid’s main square. Santo Domingo, Plaza de España and Callao Metro Stations are within a 3-minute walk, connecting you with the famous Art Triangle in just 15 minutes. Open from May to September, the Emperador offers a seasonal swimming pool and solarium with sun loungers. The cocktail-bar located at the terrace features with views of the Royal Palace, Almudena Cathedral and Gran Vía Avenue. The hotel has a lobby bar with a permanent art-gallery offering temporary exhibitions. There is a variety of restaurants within a 5-minute walk of the Emperador. Other useful facilities at the hotel include a hairdressing salon and a 24-hour reception.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Business Center
  • Swimming Pool
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Air Conditioning
  • Bar
  • 24-Hour Front Desk
  • Elevator
  • Coffee shop
  • Heating
  • Fax/photocopying
  • Snack bar
  • Wheelchair accessible
  • outdoor pool
  • Poolside bar
  • 24-hour security
  • Concierge services
  • Free Wi-Fi
  • Massage services
  • Sun Deck
  • Daily Housekeeping
  • Non-Smoking Rooms Available
  • Rooftop pool
  • Pool with view
  • Wine/champagne
  • Fruits
  • Sun loungers or beach chairs
  • Temporary art galleries
  • Smoke alarms
  • Fire extinguishers
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Process in place to check health of guests
  • First aid kit available
  • Cashless payment available
  • Mobile app for room service
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Hand sanitizer in guest accommodation and key areas
  • Invoices
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Access to health care professionals
  • Free face masks
  • Contactless check-in/out
  • Food delivery
  • Electronic room key
  • Audible alarm
  • balcony/terrace
  • CCTV security in common areas
  • Currency exchange service
  • Daily disinfection
  • Facilities for disabled guests available
  • Fitness center
  • Ironing amenities
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Soundproof rooms available
  • Tour services
  • Physical/social distancing guidelines
  • Protective screen or physical barriers in appropriate areas
  • Professional cleaning services
  • Shuttle service (charges may apply)
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Hotel Emperador
Rates from View more information >>

Airports Show all on map »

  • Barajas Airport - 8.51 mi
  • Madrid-Torrejon - 14.74 mi

Museums

  • Museo de San Isidro - 0.35 mi
  • Museo de Arte Contemporaneo - 0.41 mi
Click here to leave your opinion >>
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
friendly staff, clean all around, beautiful decor, location is more than perfect. great breakfast
stayed in February, 2026
Guest Score 6 out of 10
Pleasant
Great location!
Unfortunately, I had very disturbed sleep on both nights due to extremely loud corridor noise. Other guests were shouting and running up and down the hallway. On the first night, I was woken around 3am by very loud noise, and again from about 6am onwards. It made it difficult to rest properly and significantly impacted my overall stay.
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Receptionist man was very polite and kind, The location was perfect and the room very clean, everything in the hotel was wonderful.
Nothing
stayed in February, 2026
Guest Score 7 out of 10
Good
Location
No slippers No coffee machine İn the room
stayed in February, 2026
Guest Score 7 out of 10
Good
Location
The size of the room i had. It was too small
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
Great location, clean, comfortable rooms, nice rooftop bar and lobby bar
Nothing
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
Excellent breakfast Gran Via location
stayed in January, 2026
Guest Score 4 out of 10
Disappointing
I stayed at this hotel for three nights and unfortunately my experience was far below expectations. The main issue was the cleanliness of the bedding. The large duvet was only covered with a loose sheet and every time I moved, the sheet slipped off, exposing the duvet underneath. To my shock, the duvet had dried blood stains on it. I reported this to the reception, and they assured me it would be taken care of. However, the same problem happened again the following night: the sheet came off and the same blood stains were visible. It was clear that these stains had been there for quite some time. I complained a second time, but again nothing was done. I felt completely ignored and not taken seriously at all. Even during check-out, when I mentioned the issue once more, all I received was a quick “sorry,” with no sign that my concerns mattered or that the hygiene problem would be addressed. This is absolutely unacceptable. Blood stains are not only disgusting, but they can pose a health risk and the fact that staff did not treat the issue seriously makes it even worse. On top of that, the room view was very disappointing. The breakfast was also extremely disappointing. For 19€ I couldn’t bring myself to eat anything, as the options looked unhygienic and unappetizing. Cleanliness and customer care should be basic standards, especially for a 4 star hotel and unfortunately, both were lacking during my stay.
I stayed at this hotel for three nights and unfortunately my experience was far below expectations. The main issue was the cleanliness of the bedding. The large duvet was only covered with a loose sheet and every time I moved, the sheet slipped off, exposing the duvet underneath. To my shock, the duvet had dried blood stains on it. I reported this to the reception, and they assured me it would be taken care of. However, the same problem happened again the following night: the sheet came off and the same blood stains were visible. It was clear that these stains had been there for quite some time. I complained a second time, but again nothing was done. I felt completely ignored and not taken seriously at all. Even during check-out, when I mentioned the issue once more, all I received was a quick “sorry,” with no sign that my concerns mattered or that the hygiene problem would be addressed. This is absolutely unacceptable. Blood stains are not only disgusting, but they can pose a health risk and the fact that staff did not treat the issue seriously makes it even worse. On top of that, the room view was very disappointing. The breakfast was also extremely disappointing. For 19€ I couldn’t bring myself to eat anything, as the options looked unhygienic and unappetizing. Cleanliness and customer care should be basic standards, especially for a 4 star hotel and unfortunately, both were lacking during my stay.
stayed in January, 2026
Guest Score 7 out of 10
Good
Location
The guest experience staff was never available. I wanted to plan something special for my daughter’s wedding and our anniversary but never caught hold of them
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
the room was absolutely great but there was no view from the window
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
Great breakfast, helpful staff ( front desk ) ....
Slow and too busy staff upstairs ( bar area )
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
Awesome breakfast .... great buffet ...
stayed in January, 2026
Guest Score 4 out of 10
Disappointing
The staff, the location
The building was really old, not updated.. you can hear everything from your room.. a LOT of noise!!!!!! At all time .. smelling of marihuana on the halllwav were my room was located. Was terrible
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
Amazing location
Loved everything - nothing
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
Breakfast was great.
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
Location
Room was small and cleaning staff anoying while do not disturb sign was on
stayed in January, 2026
Guest Score 7 out of 10
Good
The property is in a great location, staff are great.
The rooms are small and hallways needs updates
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
Location
stayed in January, 2026
Guest Score 8 out of 10
Very Good
Expensive breakfast...feel noises all the night from adyacent rooms...hard and noisy beds
Location
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
Everything was perfect - room, location, price
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Availability from Thu, Apr 30, 2026 To Sun, May 3, 2026 For 1 Room (Change Search)
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Area information

    Airports Show all on map »

    • Barajas Airport - 8.51 mi
    • Madrid-Torrejon - 14.74 mi

    Transport

      Train stations Show all on map »
      • Santo Domingo - 229 f
      • Callao - 968 f
      • Plaza de EspaA±a - 988 f
      • Noviciado - 0.26 mi
      • A pera - 0.26 mi
      • Gran Via - 0.35 mi
      • Sol - 0.41 mi
      • Ventura Rodriguez - 0.43 mi

    Museums

      Art Galleries Show all on map »
      • Museo de San Isidro - 0.35 mi
      • Museo de Arte Contemporaneo - 0.41 mi

    Attractions/Entertainment

      Zoo Show all on map »
      • Sabatini Gardens - 0.38 mi

    Other attractions

      Theatres Show all on map »
      • Lope de Vega Theatre - 100 f
      • Luna Cinema - 1,033 f
      • Palacio de la Musica Cinema - 0.23 mi
      • Royal Theater Teatro Real - 0.25 mi
      • Teatro Real - 0.27 mi
      • Princesa Cinema - 0.28 mi
      • Renoir Plaza de Espana Cinema - 0.33 mi
      • Acteon Theater - 0.43 mi
      Historical Buildings Show all on map »
      • Church of San Antonio de los Alemanes - 0.27 mi
      • Church of San Gines - 0.33 mi
      • Church of St Nicholas of the Servitas San Nicolas de las Servitas - 0.44 mi
      Monuments and Landmarks Show all on map »
      • Plaza de Espana / Jardines de Ferraz - 0.28 mi
      • Monasterio de las Descalzas Reales - 0.28 mi
      • Plaza de Oriente - 0.30 mi
      • Plaza Mayor - 0.43 mi
      • Puerta del Sol - 0.44 mi
      • Palacio Real - 0.45 mi
      Things to do Show all on map »
      • Fnac - 0.29 mi
      • El Corte Ingles - 0.43 mi
      Other Show all on map »
      • La Latina - 373 f
      • Plaza de Espana - 988 f
      • Plaza de Callao - 1,036 f
      • Teatro Lara - 0.22 mi
      • Teatro Alfil - 0.22 mi
      • Gran Via - 0.23 mi
      • El Senado - 0.24 mi
      • Opera - 0.26 mi
      • Calle Princesa - 0.28 mi
      • Convent of the Royal Barefoot Nuns Monasterios de las Descalzas Reales - 0.28 mi
      • Plaza de la Villa - 0.30 mi
      • Houdini - 0.39 mi
      • Centro Cultural Conde Duque - 0.41 mi
      • Casa Natal de Miguel de Cervantes - 0.42 mi
      • Plaza Mayor Madrid - 0.43 mi
      • Mercado de Monedas y Sellos - 0.43 mi
      • Plaza Mayor - 0.43 mi
      • Mercado San Miguel - 0.44 mi
      • Puerta del Sol Madrid - 0.44 mi
      • Royal Palace of Madrid - 0.45 mi

Hotel Emperador

Gran Via 53, Madrid, Comunidad De Madrid, 28013, Spain