Facilities are bit old, for instance one pool in the aqua park was in maintenance. Slides for kids were aged, with some I didn’t feel comfortable to use. Also I’d like to see more variety of snacks at the beach bar.

The pontoon bridge leading to the reef is simply dangerous, it's floating on the water and extremely not stable. Every time it was a risky adventure to get to the reef. Not enough sunbeds. One has to go to the beach at 8am and put your towels on the sunbeds, otherwise nothing will be available by 9 am. Meals were repetitive and tasteless. One would not go hungry, but nothing special. Deserts had no taste. It was hard to get attention of a waiter to ask for drinks, so I started bringing them to the table myself. While at the hotel street cafe in the evening, I got terribly bitten by some sort of midges, it was awful. Apparently, hotels usually spray the grass to limit the midges, but not in this case.

Beach was too crowded

the only thing i did not like is that i should’ve stayed longer to enjoy it even more, I will definitely be back :)

Noting really

The room was a little dark

Bad facilities inside of the room, not clean.

I wish it had a designated kids place with more activities

Transfer from and to airport was chaotic and late. I was concerned about missing my flight when they came 15 minutes late with no comunication.

Overall everything else was horrible. we arrived hotel 11pm with three kids falling asleep. we had booked two room family delux which basically has two bedrooms inside. one king bed and two twin beds were sufficient for 2 adult and 3 kids but first they made us wait plenty of time in the lobby with kids asleep and then told me i need to book another room since that room won’t hold all of us. Nonsense. i agreed to pay since we just needed a place to sleep, they gave me one room on one side of the hotel and second on other. i told them i cannot leave my kids alone that far, rooms should be connected. second option i was given was to pay same amount of a second room but we all stay in the same room. so basically no change to the room and i paid for an additional room. if their policy is to limit 4 person in one room then why did they allow all of us in one room after i double paid them. so this tells you they scam you. also, next day i called multiple times for tooth brushes and an iron, it took them theee phone calls and 2 hours to provide me that. last but not least, after paying double, we were embarrassed when a restaurant where we were allowed in to eat, embarrassed us by multiple staff members coming to us and saying we weren’t allowed to eat there because it’s not part of our hotel, so why did they let us enter? we left our plates full of food on their tables and left. HORRIBLE PLACE

Nothing

Food was average and repetitive

Front office Staff

Front office staff handling including their Manager and Revenue Manager

Nothing