Rooms Furniture very old doesn’t meet the expectations

The reception didnt help they works like robot they tried to ttalk to us after that to help us but i paid 4000$ they make a big problem for 2 hours late check out also i saw on booking free rooms also ibtold the receptionist one day. Efore and he said its okay

mosquito

Didn't like the bed mattress and heavy double blanket used for single beds, but maybe it's just my personal preference.

Water was not heated in pools and aqua park. In march water was very cold, room amenities did not fit 5 star hotel (no tooth brush, bath cap and etc)

Having said that, there were some major downsides: - our room had a plumbing problem. The sink wasn’t draining well and no one seemed to care to fix it for the week that we stayed there. - our bathroom had very slippery tiles on the floor. Especially the shower. I’m surprised that people don’t break limbs there. - the WiFi was unusable. So make sure to buy a SIM card at the airport. This is what saved us. Those SIM cards are quite inexpensive. - they allow outside sellers on to the property that constantly pester guests with selling their tours, saunas, etc. And they don’t take no for an answer. This ruins your time there. For instance we were having good time in our group, talking among ourselves until one of those beach boys joined himself in and started pushing his scuba diving tours. We repeatedly told him that we are not interested for which he started to push more, while trying to joke, which ruined our conversation. And then if you get rid of one of these guys, another one will come in and invite himself in on your conversation later. - I had one of these sellers follow me around. At first I told him that if he has a business card I can call him if we decide to take his boat tour. He took it like if I promised to call him and would approach me multiple times when he saw me near the pool. Eventually he became quite irate with me for not buying his boat/scuba diving tour that he started insulting me in front of my friends. So overall the fact that they allow these beach boys on to the property to pester guests is quite annoying. This may be ok in Egypt but it would be a big no no in the West when street sellers tend to respect people’s privacy. - the table service at the buffet was quite slow. We often had to move our dirty plates ourselves. Which was not that big of a deal, but is not something you would expect from a 5-star resort. - lastly this was just a weird feeling that we all felt from not seeing any women workers at that property.

The hotel is located far from the city.

- food is absolute disaster. It looks bad, taste even worse, got food poisoning on the first day. - tried to give me the room for 220$ while it was 110€ on booking.com, good I checked.

Adults pool not heated, only one snack bar which is far from aqua park