Mansion Alcazar
Bolivar 12-55 Y Tarqui, Cuenca, 010150, Ecuador
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Room
Address
Bolivar 12-55 Y Tarqui, Cuenca, 010150, Ecuador
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Business Center
- Garden
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Coffee shop
- Trouser press
- Heating
- Fax/photocopying
- Private check-in/check-out
- Shared lounge/TV area
- Wheelchair accessible
- 24-hour security
- Concierge services
- Designated Smoking Area
- Free Wi-Fi
- Hair/Beauty Salon
- Live entertainment
- Massage services
- Restaurant(s)
- Daily Housekeeping
- Non-Smoking Rooms Available
- Wine/champagne
- Fruits
- Outdoor furniture
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- Process in place to check health of guests
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- All plates, cutlery, glasses and other tableware have been sanitized
- Access to health care professionals
- Free face masks
- Food delivery
- Audible alarm
- CCTV security in common areas
- Daily disinfection
- Facilities for disabled guests available
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Restaurant (special diets available)
- Spa services
- Spa/sauna
- Tour services
- Physical/social distancing guidelines
- Protective screen or physical barriers in appropriate areas
- Professional cleaning services
- Room service available
- Takeout dining services available
- Airport shuttle (charges may apply)
- Parking available (charges may apply)
- Indoor parking (charges may apply)
- Shuttle service (charges may apply)
- Kid-friendly dining
Airports Show all on map »
- Mariscal Lamar Airport - 1.71 mi
Museums
- Modern Art Museum - 707 f
- Straw hat Museum - 0.32 mi
- Museum of skeletons ""Doctor Gabriel Moscoso"" - 0.41 mi
- Museum of the Canari Identity - 0.48 mi
- Museum of ""Las Conceptas"" - 0.52 mi
- Popular Art Museum - 0.61 mi
- Museum of the Aboriginal Cultures - 0.64 mi
- Pumapungo Museum - 1.03 mi
- Museum of the Metals - 1.10 mi
- Chahuarchimbana House Museum - 1.50 mi
Click here to leave your opinion >>
Margo (Solo Traveler)
stayed in May, 2026
Guest Score 8 out of 10
Very Good
The grounds were surprising and beautiful, with many places to sit and relax. The staff was very nice and helpful.
For the quality of the hotel, the grout in the bathroom was dirty, and there was mold on the walls by the shower.
Breakfast was nice, but for tea drinkers, it was annoying to get a tiny cup of tea and always ask for a top off and a new tea bag. It would be nice to have teapots.
Elizabeth (Solo Traveler)
stayed in May, 2026
Guest Score 10 out of 10
Exceptional
Excellent service, fantastic location and beautiful architecture
Nothing
Olamide (Couple)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Very clean, centrally located making getting around Cuenca a breeze, and the staff were extreme friendly, helpful and responsive (they’ll help you find a taxi, recommend great spots to eat and things to see, and the front desk was available essentially 24/7)
We had a minor issue with the flushing mechanism in our toilet and we told staff. They fixed it immediately!
JEANETTE (Solo Traveler)
stayed in March, 2026
Guest Score 10 out of 10
Exceptional
Everything at Mansion Alcazar was fabulous:
Staff, breakfast, room, hot water bottles, etc
All awesome.
Nothing to dislike.
Frank (Solo Traveler)
stayed in March, 2026
Guest Score 6 out of 10
Pleasant
The location is perfect. The staff were incredibly friendly and professional. The breakfast was really nice too. These are the good things and I can recommend these specifically.
The two things I hated I'll leave until last. But to start with, the room itself wasn't as large as I expected for the price I paid, the photos I saw prior to booking and also the fact that this is a five star hotel. This was a treat to myself after 6 weeks travelling around Colombia and Ecuador and a combination of staying in hostels, eco lodges and 3 star hotels. The room was not the most comfortable. Now for the two things that were awful:
1. The wifi in the rooms was absolutely shocking - non existent! I had to leave the property to arrange Uber's, check in for flights etc, really annoying.
2. There was a piano outside my room in the lobby. Some geezer in the hotel felt compelled to play this every night between 7pm - 9pm. I get up early, have breakfast and walk and explore the city. From 8pm onwards I like to relax and sleep as I am tired from travelling all day. This was impossible for me to do with my noise cancelling headphones playing music to drown out the guy playing a piano outside my door.
If this place advertised that a guy would be playing a piano outside my door every night, irrespective of if I liked it or not, I would not have dreamed of booking this hotel. Never, ever has the thought occurred to me when trying to sleep in a hotel "do you know, what would improve this experience? Yep, someone playing a loud piano outside my door". It's not for me at all.
Alan (Family with young children)
stayed in January, 2026
Guest Score 3 out of 10
Poor
A special boutique hotel that is superbly decorated and maintained.
Due to changes in plans stayed 2 nights...one in a suite and one in a standard room. The suite was comfortable and the standard room was a closet. It measured out at 120 SQ ft. with 18" between the small double bed and the wall.
When you sat on the toilet your knees hit the sink and the shower got the the TP wet......and all this for $187./night!
Lovely place but if you can't stay in a suite go elsewhere where you have a normal room size
PATRICIA (Couple)
stayed in November, 2025
Guest Score 9 out of 10
Wonderful
The Room and how close walking distance was to the main downtown attractions
They can improve a little bit the chicken in the menu
Katherine (Solo Traveler)
stayed in May, 2025
Guest Score 10 out of 10
Exceptional
Location and wonderful attentive staff
Jose (Couple)
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
Jose (Couple)
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
Katherine (Family with young children)
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
Excellent central location in centro historico. Secure entry, personable professional staff. Beautiful building, gardens, and decor. Hot water in shower and room heater.
Nothing
Ralph (Couple)
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
Breakfast was great; Location was great; gardens were lovely; staff was outstanding;,
No complaints.
Ana (Couple)
stayed in January, 2025
Guest Score 10 out of 10
Exceptional
Excellent customer service
Bad smell in the bathroom of the first room, but staff kindly changed into a new room.
Fardeen (Family with young children)
stayed in January, 2025
Guest Score 10 out of 10
Exceptional
The location was perfect. The whole experience would not have been the same without Veronica. She knows a great deal of everything, very knowledgeable and very accommodating. Her recommendations for tours, restaurants among other things was just perfect.
She should really be promoted to a managerial post rather than just being at the reception.
The owner of this mansion has Veronica to thank for the good running of this place.
Thank you again for this amazing experience
NA
Freddy (Couple)
stayed in December, 2024
Guest Score 10 out of 10
Exceptional
The room, the location, the common areas are all clean and in great shape. Perfect location and 5 minutes walk to the Calderon park
Joanne (Couple)
stayed in November, 2024
Guest Score 10 out of 10
Exceptional
A beautiful hotel with the most amazing service. Our room was well appointed and immaculate. The overall attention to detail is excellent - we hope to return.
Nothing!
olga (Couple)
stayed in November, 2024
Guest Score 10 out of 10
Exceptional
The best personal service ?????
Monica C. (Couple)
stayed in October, 2024
Guest Score 10 out of 10
Exceptional
elegance , charm, service was top, staff , the whole package
nothing to dislike here.
Carla (Couple)
stayed in October, 2024
Guest Score 9 out of 10
Wonderful
The staff were gentle and professional, the place is amazing!
The room is very very small
Christian (Couple)
stayed in September, 2024
Guest Score 10 out of 10
Exceptional
La atencion de Nina y la gentileza de Nancy, increible!
Nada
Thank you for your information!
Area information
- Mariscal Lamar Airport - 1.71 mi
- Modern Art Museum - 707 f
- Straw hat Museum - 0.32 mi
- Museum of skeletons ""Doctor Gabriel Moscoso"" - 0.41 mi
- Museum of the Canari Identity - 0.48 mi
- Museum of ""Las Conceptas"" - 0.52 mi
- Popular Art Museum - 0.61 mi
- Museum of the Aboriginal Cultures - 0.64 mi
- Pumapungo Museum - 1.03 mi
- Museum of the Metals - 1.10 mi
- Chahuarchimbana House Museum - 1.50 mi
- Cuenca New Cathedral - 0.27 mi
- Old Cathedral - 0.40 mi
- Turi Church - 1.76 mi
- Abdon Calderon Park - 0.28 mi
- Cajas National Park - 11.76 mi
- Tomebamba River - 0.47 mi
- San Blas square - 0.69 mi
- Olimpo - 42.37 mi
- Caida - 47.07 mi
Airports Show all on map »
Museums
Art Galleries Show all on map »
Other attractions
Historical Buildings Show all on map »
National Parks Show all on map »
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Mansion Alcazar
Bolivar 12-55 Y Tarqui, Cuenca, 010150, Ecuador