Everything was great

Hotel is older.

Property is great

All good

The breakfast used to be more generous.

The bar was closed. It would have been nice to hangout and enjoy the surroundings.

Two small bottles water day one and no more water provided

Water temperature was inconsistent

They had a small breakfast selection in a very small breakfast location - hard with a group of 4. We had no trouble with water, but the other couple did not have warm water. Our room was to the front street and it was a little noisy at night due to some life Jazz music in the vicinity

Would like to see the hotel get updated, it’s time for it

n/a

Dirty sheets.

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N/A

An iron to go with the ironing board that hangs in the closet. Would come in handy with business trips and lengthier stays. The included breakfast was mediocre with very small selections, but adequate.

Older property

I had a Booking.com reservation quoted in Dollars. (In the Dom Rep, when using a US credit card, merchants give you the option to process the transaction in Dollars or Dominican Pesos - probably the reason why Booking.com offers you a guaranteed dollar rate rather than an "estimated" dollar rate based on the current exchange rate.) When I paid my bill (did not realize this happened until a few minutes after the transaction), the lady at the front desk converted my Dollar rate to Pesos using a $1+62DP exchange rate, about 5% above the actual exchange rate of 59.5DP for that day. The charge on my card was then made in Pesos rather Dollars. The next-minute text on my phone from my US Bank indicated that my account was charged a Dollar amount that was approximately $10 above the guaranteed Dollar rate offered by Booking.com. (My VISA card, as is true with most high end cards, does not charge a foreign transaction fee). $10 extra because of their inflated exchange rate (the front desk didn't stop me from photographing the documents relevant to my reservation, including a photo of the calculator slip with the inflated conversion rate of 62 - Booking.com was subsequently sent copies of everything). The lady insisted that this was a hidden fee charged by my bank. They just ignored the inflated conversion rate. So even though I have stayed three or four times at this hotel over the last year, cheating me out of $10 this time was OK. Inflated conversion rates are used all over the city in street transactions or private currency exchange businesses. Its how they make money. But in a hotel with an alleged 4 or 5 star rating? I have top tier status with Booking.com, I figured they would resolve this in a day. Unfortunately, Booking.com was of zero help. After a month of back and forth, I got an email asking me for "the name of the merchant"!!!!! The emails in-between were often written in incoherent English.

The property is now becoming run down and not maintain… It used to be a wonderful place and I look forward to staying there but now I’m not sure whether or not I will go back.