Riu Palace Macao - All Inclusive - Adults Only
Playa Arena Gorda, Punta Cana, La Altagracia, Dominican Republic
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Address
Playa Arena Gorda, Punta Cana, La Altagracia, Dominican Republic
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Casino
- Free Breakfast
- Free Parking
- Garden
- Golf Course
- Room Service
- Safety Deposit Box
- Bar
- 24-Hour Front Desk
- Elevator
- Coffee shop
- Water sports
- BBQ facilities
- Nightclub/DJ
- Diving
- Water park
- Adult only
- Wheelchair accessible
- On-site parking
- indoor pool
- outdoor pool
- Poolside bar
- kitchenware
- 24-hour security
- Boating
- Concierge services
- Designated Smoking Area
- Doorman
- Free Wi-Fi
- Game Room
- Hair/Beauty Salon
- Massage services
- Private Beach
- Restaurant(s)
- Snorkeling
- Wind Surfing
- All Inclusive
- Daily Housekeeping
- English
- French
- German
- Italian
- Spanish
- Convenience Store
- Non-Smoking Rooms Available
- gift/souvenir shop
- Shops on site
- Smoke alarms
- Fire extinguishers
- Shared stationery such as printed menus, magazines, pens, and paper removed
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- Access to health care professionals
- Hygiene certification
- Staff trained in safety protocol
- Ticket services
- Food delivery
- ATM or cash withdraw on site
- Car rental available
- CCTV security in common areas
- Currency exchange service
- Daily disinfection
- Entertainment services
- Facilities for disabled guests available
- Fitness center
- Hot tub/Whirlpool
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Non-smoking property
- Spa services
- Spa/sauna
- Tennis court & equipment
- Tour services
- Air conditioning in public area
- Cleaning products available
- Room service available
Airports Show all on map »
- Punta Cana Intl Airport - 12.45 mi
- Casa De Campo Airport - 35.88 mi
Click here to leave your opinion >>
Martin (Couple)
stayed in May, 2026
Guest Score 1 out of 10
Very Poor
Very clean, food slightly above average for all inclusive, entertainment every night even if it wasn't a Riu party
My wife and I are from Chicago and we're black I'm light skin but she's dark like Haitian or Jamaican the only time she was treated good was from Haitians especially the Haitian women staff members. The staff treated me like royalty because they assumed I was Dominican which I'm not I'm black and native but they ignored her and wouldn't speak even if she spoke first so I stopped tipping if they treated her wrong. This is my second time in the DR but my wife's first and will not be returning to the DR period because if they have a problem with my wife's skin color then you have a bigger problem with me, I will not go to another country and spend thousands just to be treated badly and looked down at. The funny part is that Dominican in America are looked no different than black people, racist put us all in the same category. Also music at the riu parties was terrible ✌?
Victoria G. (Solo Traveler)
stayed in May, 2026
Guest Score 6 out of 10
Pleasant
Staff were very friendly and there was always activities going on.
Some of the food wasn't that good, a utility closet in my building caught on fire, my sheets and pillow cases weren't changed, some towels weren't clean, I didn't have any wash cloths the first day I arrived, there were bugs in my room and the refrigerator.
Cardenas (Couple)
stayed in April, 2026
Guest Score 10 out of 10
Exceptional
Everything
Good, service
Dorn (Group Traveler)
stayed in February, 2026
Guest Score 8 out of 10
Very Good
The staff was great. Overall great attitudes. Room. was very nice. Lots of different very nice pools with different things to do at those pools. Lots of quick fun games organized by staff for those that enjoy doing that.
Food was overall a little disappointing. There were some great things we ate, but some things they need to tighten up
Italian restaurant was just not good. Everything we had there was mediocre. Almost no sauce on anything. Steak resending was much better, but they tend to cook all the steaks the same regardless of how you order them. French fusion restaurant was best on the property.
Paul (Solo Traveler)
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
All good
Jill (Couple)
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
Beautiful Beach. Landscaping was gorgeous. Well laid out. Pleasant and helpful staff. Spa was wonderful. Excellent food at Pepe’s, buffet, steakhouse and Kabuki.
Loungers at pools very low and uncomfortable. Chairs are needed as an alternative. Evening entertainment variable quality. Start shows earlier as young folks have all the RIU party stuff.
Suzette (Solo Traveler)
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
Breakfast
There was sufficient variety to choose from. Good tasting breakfast each morning. The buffet is a good offering to guests to view and choose their preferences.
Location
The location was within 10 to 15 minutes from the malls and other entertainment businesses.
Facilities
The room was well kept and towels were refreshed daily. I felt comfortable about the amenities and the food was very good.
LARRY (Couple)
stayed in January, 2026
Guest Score 4 out of 10
Disappointing
WE HAVE BEEN TO SEVERAL RESORTS - I WAS DISSAPOINTED. THE POOLS THE TILES ARE FALLING OFF MISSING
HARDLEY ANYBOY CAN SPEAK ENGLISH - HANDICAP FACILTY IS A JOKE - I LEFT $5 A DAY IN ROOM- A EMPTY CUP BY THE BED WAS NEVER MOVED FOR SEVERAL DAYS - THE SHAMPOO AND SOAP DISPPENSOR WERE NEVER REFILLED- I TIPPED A $1 EVERY TIME THEY BROUGHT US A DRINK - SOMETIMES IT WOULD BE A VERY LONG TIME BEFORE THEY CAME BACK.
Caleb (Group Traveler)
stayed in January, 2026
Guest Score 1 out of 10
Very Poor
Nothing. Absolutely atrocious customer service. They lie and do not honor any booking arrangements you made online & you're expected to just deal with it after traveling several hours to get there.
Staff at check in was rude. Refused to honor the elite upgrade which we clearly had in writing, didn’t offer any apology, discount to apply it, etc. Food was very mediocre (photos of raw lobster & very overcooked “filet” that was ordered medium rare). Most staff you could tell didn’t love their job.
Christina (Couple)
stayed in January, 2026
Guest Score 3 out of 10
Poor
The parties were absolutely amazing. If partying is the main reason you’re booking an all-inclusive, Riu definitely delivers. The Neon Party, Jungle Party, and White Party were a blast and far exceeded our expectations. The beach was also beautiful—yes, there’s always some seaweed, but it was minimal, and some days there was none at all.
The food was another highlight. We were warned by many people not to eat fresh food, seafood, or ice in the Dominican Republic, but we ate everything and never got sick once. The buffet staff were friendly and pleasant, and overall the dining experience was great.
We had a junior swim-up ocean view suite. I loved having the swim-up pool, and it was kept very clean. We also did not see a single bug anywhere in our room or around the resort, which was a pleasant surprise since I was expecting otherwise.
The liquor was honestly awful—the lowest quality I’ve ever experienced at an all-inclusive resort. It tasted like rubbing alcohol, which was surprising given we’ve stayed at resorts in other countries and never experienced anything that bad.
The room had a strong, musty smell for the entire trip. When we got home, every fabric item we brought—clothes, bags, everything—smelled terrible, which was extremely disappointing.
The front desk staff really turned me off. They were rude, short, and overall not pleasant. There was no warmth or friendliness, and they rarely smiled. In contrast, the buffet staff were great.
We were also surprised by how little English was spoken around the resort, especially among staff. This isn’t meant to sound entitled—we’ve traveled to countries like India, Jamaica, and Costa Rica, where communication was much easier. It just made things more difficult than expected.
Lastly, the entertainment staff was just okay. Some of them didn’t smile once the entire trip and seemed uninterested or unhappy to be there, which affected the overall vibe.
Hugh (Couple)
stayed in December, 2025
Guest Score 8 out of 10
Very Good
Great location. Friendly and helpful staff. Buffet was great.
Only one side of the bed had a standard plug, which was an issue for my partner and I who both use CPAPs.
Rodney (Solo Traveler)
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
Location and relaxation
No internet and no cable tv.
Anugwom (Couple)
stayed in September, 2025
Guest Score 6 out of 10
Pleasant
The facility provided everything needed for vacation, and they had some fun activities.
The food was horrible, especially for the amount of money that people are paying we should have the best food.
Stacey (Couple)
stayed in August, 2025
Guest Score 8 out of 10
Very Good
The property was beautiful and all the restaurants, bars and pools close and very accessible. We stayed in room 1037 it was conveniently located to everything and the bed was very comfy. The themed parties were a blast! We took advantage of the daily spa access and got a couples package for massages and facials. The hotel entertainment was okay I enjoyed the Tenors show! Krystal’s restaurant was awesome!!
Not sure they can really control this but lots of seaweed so no swimming in the ocean on this trip. Also the Italian restaurant food was bad, and it’s sad cause how do you mess up lasagna!! Also a waterbug/ big roach came under the room door and my husband had to kill it yuck!!
Aleiah (Couple)
stayed in August, 2025
Guest Score 6 out of 10
Pleasant
The pool was dirty, seaweed was not maintained on the beach, some staff were rude, our room was dirty and our bedsheets had blood stains on them
The pool was dirty all the time, there was little to no entertainment
Stacy (Group Traveler)
stayed in August, 2025
Guest Score 8 out of 10
Very Good
Pool areas was great offered a lot of excursions on the resort sports bar was very nice and entertainment was live and fun room have four liquor options Jim tequila, rum, vodka refrigerator was stacked with drinking options and snacks. You are allowed to visit the Sister resorts next-door. One resort has a waterslide. There is also a casino which they really don’t tell you about unless you look at the map, but it was nice I went for bingo night and the spa was amazing.
I switched room three times in my first hour after checking in the room smelled like mildew like it was water just sitting around and I was on the fourth floor not the first walls needs to be washed and scrubbed. There was spiderwebs next to the headboard very dusty nets all over the walls. No one informed us that if the patio door is simply cracked that the air wouldn’t come on we went a whole night without air, not knowing that the door was not closed properly Room service had limited options we had salad or nachos
Chelsea (Couple)
stayed in August, 2025
Guest Score 3 out of 10
Poor
Pool options, beach area. The manager at the swim up pool bar was amazing. Urnie was great with the pool fitness classes. Omelet station at breakfast in the back.
Customer service was the worst we have ever experienced, room smelled terrible and was very damp, bad AC, fridge was broke the whole stay, room service was worse than gas station food. The steakhouse sides were a joke. We will not be returning to this location, nor any RIU resort if that is their standard operations.
washington (Couple)
stayed in August, 2025
Guest Score 4 out of 10
Disappointing
I liked the food. It was a nice variety to be hotel food.
Music by the poolside was not diverse. Their WiFi wasn’t working, the parties aren’t late enough. The staff made many promises that they could not keep. I was not able to use my on site credit offered by booking.
Willie (Group Traveler)
stayed in August, 2025
Guest Score 8 out of 10
Very Good
The staff was excellent in helping
The food need work. Cold and restaurant, not freshly cooked. Taste and looked like been cooked the day before and warmed up
Marangeli (Couple)
stayed in July, 2025
Guest Score 9 out of 10
Wonderful
I enjoyed the staff. They were very helpful and always happy. I could mention specially Bermudez from the pool who was always so attentive and helpful. Always trying to please us in every way.
I did not enjoy the smoking and attitude from a certain group whiche were rude and had no respect for the people who just wanted peace. This occured mostly in the pool where the bar was located.
Thank you for your information!
Area information
- Punta Cana Intl Airport - 12.45 mi
- Casa De Campo Airport - 35.88 mi
- Cana Bay Golf Club - 1.85 mi
- Cocotal Golf and Country Club - 4.01 mi
- Barcelo Golf Bavaro - 5.52 mi
- La Cana Golf Club - 14.67 mi
- Manati Park - 4.84 mi
- Bayahibe Beach - 34.78 mi
- Dominicus Beach - 35.49 mi
- Catalina Island - 44.79 mi
- Punta Blanca - 1.58 mi
- Bavaro Lagoon - 7.55 mi
- freshwater lagoons - 15.20 mi
- Marina de Cap Cana - 15.90 mi
- Playa Juanillo - 16.03 mi
- Punta Espada - 18.55 mi
- Baigua - 19.73 mi
- Cacata - 33.98 mi
- Dye Fore - 35.14 mi
- Marina de Casa de Campo - 36.52 mi
- Teeth of the Dog - 37.96 mi
- Lechuga - 40.05 mi
- Isla Saona - 43.89 mi
- Isla de Mona Nature Reserve - 56.53 mi
- Consuelo - 56.78 mi
- Anita - 59.68 mi
Airports Show all on map »
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Riu Palace Macao - All Inclusive - Adults Only
Playa Arena Gorda, Punta Cana, La Altagracia, Dominican Republic