Unfortunately, the lady in the lobby on the day of departure was not very friendly or helpful at checkout.

Empty water bottle on floor in our hotel room

Stupid policy of check in at 4pm, still house keeping at 6pm is the weirdest I have seen in an hotel. Overall, management of the hotel pretty disorganized.

I booked this property thru booking.com several months before my planned stay at 4 Points Sheraton. I picked this hotel for several reasons. The first was due to its location to the Punta Cana airport. We were leaving on Feb. 4, 2026 to go back to the airport to take the NCL shuttle to La Romano for our cruise. Second, I picked this hotel as it was within walking distance of several restaurants in Punta Cana Village that were very affordable. I spent time researching this area. On our arrival to PC, we called the hotel to request the shuttle provided. It finally arrived and to us to the hotel. The facility looked new and fresh with a beautiful lobby, restaurant and lounge. I walked up to check in and was told I had been upgraded. I asked what I was upgraded to and was told the Westin PC Resort. I asked why and was told that NCL arranged this which was not true. NCL had no knowledge of our hotel arrangements as I set this and my flights up. I told the clerk that I did not want to transfer to no avail. The Westin was gorgeous but out of the way with only their restaurants for food. We ended up spending about $100.00 for a mediocre meal.,At least at the 4 Points there were WALKABLE options. I was left with a bitter feeling not to mention having to wait well over an hour+ for transport to the Westin after watching multiple people involved in the airline industry getting preferential transfers. I realize this is not Bookings.com fault but you contract with these hotels that we choose from. This will make me think twice before using your service again. I believe the hotel was overbooked and that the staff was dishonest about this.

Nothing

The hotel shuttle from the airport to the hotel was not as efficient as to the airport. There is a courtesy phone to summon the shuttle in the airport, but if not for the help of a wonderful bilingual speaking airport employee, getting through to the hotel front desk was not easy.

Should have a 24-hour coffee system

Rooms are good but need some upgrades (cubbard not up to class and style of the hotel). I did like staying here. Its comfortable.

Nothing, it suited our needs perfectly

Small pool

Price per night is higher than all inclusives per night in area. Breakfast was not great. Dinner food was not great either.

Every was good