Novum Hotel Ambassador
Viehofer Straße 22-23, Essen, Nordrhein-Westfalen, 45127, Germany
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2 Rooms With 4 Adults 4 Children Change Search
Room
Room
Address
Viehofer Straße 22-23, Essen, Nordrhein-Westfalen, 45127, Germany
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Pets Allowed
- Room Service
- Safety Deposit Box
- 24-Hour Front Desk
- Elevator
- Heating
- On-site parking
- vending machine
- Family Rooms
- Free Wi-Fi
- Off-Site parking
- Daily Housekeeping
- Non-Smoking Rooms Available
- Key access
- Smoke alarms
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- First aid kit available
- Cashless payment available
- Linens, towels and laundry washed in accordance with local authority guidelines
- Invoices
- Audible alarm
- CCTV security in common areas
- Luggage storage & lockers
- Non-smoking property
- Restaurant (special diets available)
- Soundproof rooms available
- Physical/social distancing guidelines
- Professional cleaning services
- Pets allowed (charges may apply)
- Parking available (charges may apply)
















































Click here to leave your opinion >>
Mustafa G. (Solo Traveler)
stayed in April, 2026
Guest Score 1 out of 10
Very Poor
1. I arrived at the hotel on April 18, 2026, at around 00:05 and asked the receptionist if there were any available rooms. The receptionist told me that there were no available rooms.
2. I then left the hotel and checked Booking.com, where I saw that rooms were still available. I returned to the reception desk and told the receptionist that rooms were showing as available on Booking.com. I asked if I could make a reservation.
3. The receptionist told me that I could make a reservation. I then made a booking for the night of April 17–18 through Booking.com. I was only planning to stay for about 8 hours anyway.
4. After making the reservation, the receptionist told me that the booking had not yet appeared in their system and that I needed to wait about 5–10 minutes.
5. However, instead of 5–10 minutes, I was kept waiting for approximately 1 to 1.5 hours. During that time, there was no progress or update.
6. When I asked again, the receptionist told me that the reservation had finally appeared in the system. However, this time I was told that I needed to pay a €50 deposit.
7. I explained that I had €35 in cash with me, that I also had a €200 banknote, and that I could also pay the deposit by card if needed.
8. However, the receptionist refused to accept the €35, refused to accept the €200 banknote, and also refused to accept a card payment for the deposit.
9. I then asked why I had been kept waiting for so long and why this information had not been explained from the beginning.
10. After that, the receptionist created a new reservation for me and charged me again through this second reservation.
11. I believed that this new reservation would replace the first one and that the original reservation would be canceled and refunded.
12. However, the receptionist later told me that this was a completely separate reservation.
13. The receptionist told me that I would need to handle the cancellation and refund of the first Booking.com reservation myself.
14. At that time, it was also not possible to get a refund through Booking.com.
15. Current situation: Both reservations were eventually refunded. However, they wasted around three hours of my night, and I had to wake up early the next morning.
16. I definitely do not recommend this hotel.
Denis (Group Traveler)
stayed in October, 2025
Guest Score 7 out of 10
Good
Staff were great.
Expensive
Matteo (Solo Traveler)
stayed in September, 2025
Guest Score 5 out of 10
Fair
Location
Breakfast (considering the room price).
Internal sound insulation (water piping)
Umut (Couple)
stayed in August, 2025
Guest Score 8 out of 10
Very Good
perfect
nothing
Dima (Group Traveler)
stayed in April, 2025
Guest Score 9 out of 10
Wonderful
Ciran (Business Traveler)
stayed in April, 2025
Guest Score 9 out of 10
Wonderful
Mary (Family with young children)
stayed in April, 2025
Guest Score 8 out of 10
Very Good
It was as clean as
Staff were very friendly
The balcony was covered in cigarette ends and there was dried blood on one of our sheets.
Zoi (Couple)
stayed in April, 2025
Guest Score 8 out of 10
Very Good
Endrit (Solo Traveler)
stayed in March, 2025
Guest Score 10 out of 10
Exceptional
Very polite and professional staff. Nice design, comfy, cosy, clean hotel.
Bill (Business Traveler)
stayed in March, 2025
Guest Score 9 out of 10
Wonderful
Ajala (Couple)
stayed in March, 2025
Guest Score 1 out of 10
Very Poor
Elitsa (Family with young children)
stayed in March, 2025
Guest Score 10 out of 10
Exceptional
Lulzim (Business Traveler)
stayed in March, 2025
Guest Score 10 out of 10
Exceptional
Excellent
Everything
Eugene (Business Traveler)
stayed in March, 2025
Guest Score 8 out of 10
Very Good
Costache (Couple)
stayed in February, 2025
Guest Score 10 out of 10
Exceptional
Isabel (Solo Traveler)
stayed in February, 2025
Guest Score 1 out of 10
Very Poor
Central location
Room extremely small and without any table to work. Smelly carpets everywhere. This cannot be called hotel, would classify as a hostel or pension.
Aroshan (Business Traveler)
stayed in February, 2025
Guest Score 9 out of 10
Wonderful
room
lift
Roy (Business Traveler)
stayed in February, 2025
Guest Score 5 out of 10
Fair
Friendly staff.
My room was in an overflow building across the road from the hotel.
The rooms in this overflow are old, small, worn down and do not match the photos on the site. I feel like I was miss-sold.
Carlo (Solo Traveler)
stayed in January, 2025
Guest Score 10 out of 10
Exceptional
Manassé (Business Traveler)
stayed in January, 2025
Guest Score 6 out of 10
Pleasant
Thank you for your information!
Availability from Wed, May 20, 2026 To Sat, May 23, 2026 For 2 Rooms (Change Search)
Room type
Max
Rate
Area information
- Essen Airport - 5.18 mi
- Dusseldorf Intl Airport - 15.81 mi
- Wickede Airport - 26.09 mi
- Moenchengladbach Airport - 27.04 mi
- Guterbahnhof Essen Nord - 0.32 mi
- Main Train Station Essen - 0.45 mi
- Essen Central Station - 0.45 mi
- Bahnhof Essen Sud - 1.28 mi
- Bahnhof Essen West - 1.48 mi
- Bahnhof Essen-Stoppenberg - 1.91 mi
- Guterbahnhof Essen-Ruttenscheid - 1.99 mi
- Bahnhof Essen-Altendorf - 2.10 mi
- Bahnhof Essen-Bergeborbeck - 2.17 mi
- Essen-Rellinghausen Bahnhof - 2.36 mi
- Bahnhof Essen-Stadtwald - 2.50 mi
- Bahnhof Essen-Katernberg Sud - 2.74 mi
- Bahnhof Essen-Kray Nord - 2.96 mi
- Essen-Steele Sud Bahnhof - 3.46 mi
- Bahnhof Essen-Hugel - 3.76 mi
- Museum Folkwang - 1.24 mi
- Ruhr Museum - 2.29 mi
- Red Dot Design Museum - 2.43 mi
- Kunsthaus Essen - 2.82 mi
- The Ruhr Arts Trust - 3.46 mi
- GOP Variety Theatre Essen - 700 f
- Stratmanns Theater Europahaus - 0.21 mi
- Grillo Theatre - 0.27 mi
- Colosseum Theater - 0.53 mi
- Aalto Theatre - 0.78 mi
- Old Synagogue Essen - 0.22 mi
- Cathedral of Essen and Cathedral Treasury - 0.24 mi
- International Christmas Market Essen - 0.43 mi
- RWE Tower - 0.76 mi
- Philharmonic House Essen - 0.95 mi
- Stiftskirche Stoppenberg - 1.51 mi
- Nikolaus Church - 1.58 mi
- Zeche Zollverein - 2.36 mi
- Zeche Carl - 2.61 mi
- SchloSS Borbeck - 3.07 mi
- Cathedral of Essen - 0.24 mi
- Light Castle - 0.27 mi
- Stoppenberg Collegiate Church - 1.51 mi
- Schloss Borbeck - 3.07 mi
- Grugapark - 2.26 mi
- Georg-Melches-Stadion - 2.42 mi
- Dubious-Arena - 3.07 mi
- Fair Essen - 2.72 mi
- Limbecker Platz - 0.31 mi
- ThyssenKrupp Headquarter - 0.98 mi
- Nikolauskirche - 1.58 mi
- Zollverein Coal Mine Industrial Complex in Essen - 2.34 mi
- Villa Hugel - 3.46 mi
- Krupp'scher Hafen - 3.49 mi
- Prosper Hafen - 3.94 mi
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Novum Hotel Ambassador
Viehofer Straße 22-23, Essen, Nordrhein-Westfalen, 45127, Germany