SPA could be better

Not a thing.

There are many things to say about this hotel, but the main point is simple: it is a disgrace that a property with this level of service is allowed to use the Kempinski name. My stay was supposed to be three nights, but it felt more like a prison sentence. I had booked a Grand Palais room. On the first night, I was given room 330, where the radiator was completely broken and would not stop heating. The air conditioner also did not work. I called the reception twice during the night. The first time, someone came, confirmed the issue, and simply offered me another room “just for sleeping,” even though it was 2:00 AM and I was traveling with a 2-year-old child — clearly not a realistic solution. Instead, the staff told me to “sleep with the windows open.” Outside it was 1°C, while inside the room the temperature was 29.1°C. We had just taken a shower, so the heat and humidity made it impossible to sleep. We kept waking up, opening the windows, then closing them again. At around 3:30 AM, I called reception again. They told me the technician would only come at 8:00 AM, so nothing could be done until then. They also said they were not sure if any other rooms were available and brought us a fan, as if that would help. My child woke up at 4:30 AM because the room was unbearably hot and dry. We sat awake until 6:30 AM, unable to sleep or rest. In the morning, they informed us that the technician could not fix the radiator and could only “disconnect it,” meaning we would not be able to use the heating at all. They told us to leave the hotel and “go around the city” while they moved our luggage. Later, we were given room 401, which is significantly smaller than the room category I had booked. My child desperately needed to sleep, so we had no choice but to stay in that room. I immediately went to the reception and asked to speak to the general manager. I explained that staying in a hostel would have been more comfortable than this. I SIMPLY DO NOT RECOMMEND THIS HOTEL!

It wasn’t until we checked out that we learned that we would be charged a 25 Euro parking fee per night for our hire car. We were not aware of this until departure. We booked through booking.com who listed this property as ‘free parking available’.

Nothing comes to mind

We had a couples full body massage which were nothing more than very expensive hot oil spreading. No real therapy....didn't even touch thighs or glutes Spa facilities were excellent

In the bathroom, there was no place to set aside a towel while relaxing in the bathtub. The sink was also small, making it difficult to place cosmetic items.