The beds were a bit hard - and unlike other 5 star hotels , they could not provide a topper for the queen and king rooms ( toppers in junior suite only). They did find a solution which worked for us but something to keep in mind.

The beds were a bit hard - and unlike other 5 star hotels , they could not provide a topper for the queen and king rooms ( toppers in junior suite only). They did find a solution which worked for us but something to keep in mind.

The hotel has a pool but doesn't provide flip flops (also not even for sale) which was a first for a five star hotel in our experience. The biggest let down was definitely housekeeping though. We arrived on Wednesday and till Friday nobody noticed that we had run out of shampoo, conditioner and most importantly - toilet paper. So I needed to ask for these in the reception, which was sort of embarassing, but then nobody checked that we were actually also low on shower gel which run out literally that day. Despite asking to restock the mini fridge, it hasn't been done at all. On the first day when we ordered dinner with a bottle of alcohol free prosecco, we were given a glass (a single glass!) so I needed to order the bottle separately. The WiFi on the TV didn't work constantly for some reason so in order to watch Netflix I needed to connect my iPad via HDMI all the time which wasn't that conveniant. Also the drainage in the shower hasn't been cleaned before our arrival so water was standing in the shower basin, probably because the drainage was clogged with hair. Again - these all should be no brainers for a hotel with five stars. The nail in the cofin was the fact that when we were checking out the reception charged us over 300 euros for the stay (which was already paid), which seemed odd so after already leaving the hotel I decided to turn around and just ask why so much and turns out the receptionist got our room number wrong. The money has been returned and as an apology we haven't been charged for the mini fridge but if not for my gut feeling something doesn't add up we might have ended up paying over triple what we actually spent in the hotel. I wish I was not saying this because of how the building looks and how great the location is but we won't be sadly returning here. We visited many many hotels over the years, both five and four stars and this was sadly the worst experience we had so far compared to any of them.

Hotel was nearly surrounded with road construction and hard to reach in a car.

Hotel was nearly surrounded with road construction and hard to reach in a car.

The rooms could be a little bigger.

Room was well designed, with comfortable armchair and desk, but rather small. Breakfast, which we didn’t take, seemed excessively expensive. Only one small, slow elevator.

Room was well designed, with comfortable armchair and desk, but rather small. Breakfast, which we didn’t take, seemed excessively expensive. Only one small, slow elevator.

room small and air conditioning not that effective.

We stayed one night for my birthday and to see our child dance at the Soirée when checking staff asked if we had been in Dresden before from Australia we had but after that they offered us no extra information- very brief and short when the visitor check in before us got treated with the full service about what the hotel had to offer not sure if it was because we were only staying 1 night or not.