The first night we were a bit itchy and couldn't sleep due to the heat. We took the cover out of the linen. What we found thoroughly shocked us. There were what looked like arrays of blood spatters. We also noticed cotton swabs on the floor behind the bath tub, and a lot of mold in the shower. The room was also very dusty. At this point we strongly considered going to a different hotel or even take an early flight back home. Ultimately we decided to give them a chance to make this right as even the highest rated hotel in Prague had some egregious things in the lower end reviews, and no suitable flight was available. The next morning we went to the reception to notify them of the bed and went out for a cup a joe. Shortly thereafter we were called by the manager who kindly offered us a slightly bigger room and a bottle of Prosecco. We were still nearby and already had our suitcase packed so we went back to the hotel to gather our belongings and move them to the other room. In the new room, naturally the first thing one checks is the bed covers. We were in for an unpleasant surprise. These were also covered in the same kind of spattering of bodily fluids. While we initially praised the quick response and willingness to make things right, we were very disappointed they didn't check the bed in the new room, leading to a repeat performance. Due to the heat in the room (in February!), and the fact they switched off the AC, we had to open all the windows to try and get some sleep. The hotel has a great location, but it also has some drawbacks if you have opened windows: Drunk college/uni students constantly walk by yelling and generally being very drunk at night in the streets below. The decor initially looks nice, but when you start noticing things, you're noticing it all. The hotel appears to be past its glory days and is not properly maintained or cleaned. We would sum it up in the following sentence: Good from afar, but far from good.

Zero atmosphere in lobby. No people in restaurant

Definitely you expect more from 5 * hotel. Breakfast is poor, when compared hotel "across" the street where we stay in summer it was really bad. Staff doesn't speak Czech, ok, but English either... he was trainee but there was no support to help. It's not what you expect from 5*. It's feeling that best time was long time ago... missing amenities in bathroom you expect on 5* hotel, room was not dirty but "used"? What really surprised us that there was no possibility to hang our jackets when we enter the room and not possible to charge restaurant spent to hotel bill...

Nothing

We wished we could have stayed longer !

The breakfast was awful, recommend you to book without breakfast

More amenities.

During the room tour we were shown the thermostat controls to adjust as we like. Overnight, the heat would not seem to lesson despite adjusting the thermostat. We had to open windows and shut heat completely off - this let in sounds of the night/the street below that interrupted our sleep. I didn't call to the desk during the night because having possibility of a technician come up to the room would have also been disruptive. At check-out I was told the hotel could have done 'something' within the system to help. I prefer things just to work easily, rather than needing special fixing

The only thing I need to say is that there were not diet sodas in the minibar which I would have appreciate nor was there sweetener that wasn’t sugar (I’m diabetic) and no room service :(

Nothing.

Darkness and pillows

Nothing

The personal on reception was not the the friendliest one

The wifi signal in the room was poor, and sometimes non-existent.

Construction near the main entrance Restaurant closed after breakfast

Nothing was mentioned about construction around the hotel when I booked.