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Room
Room
Address
Senovn Nm. 13, Prague, Stredocesky, 110 00, Czech Republic
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Airport Shuttle
- Business Center
- Free Internet Available
- Free Internet Access
- Free Internet In Public Areas
- Fitness Center or Spa
- Accessible
- No Smoking Rooms/Facilities
- Pets Allowed
- Restaurant
- Swimming Pool
- Garden
- Golf Course
- Laundry
- Meeting/Banquet Facilities
- Newspapers
- Indoor Swimming Pool
- Valet Parking
- Room Service
- Safety Deposit Box
- Sauna
- Shops in Hotel
- Terrace
- Tour Desk
- VIP Room Facilities
- Air Conditioning
- Babysitting/Child Services
- Bar
- Concierge Service
- 24-Hour Front Desk
- Express Check-In/Check-Out
- 24hr room service
- Elevator
- Coffee shop
- Inhouse movies
- Hair dryer
- Bathtub
- Shower
- Microwave
- Coffee/tea maker
- Massage
- Jacuzzi
- Family room
- Smoking area
- Spa
- Shoeshine
- Trouser press
- salon
- bathrobes
- desk
- in room safe
- jacuzzi bathtub
- DVD/CD player
- complimentary bottled water
- private pool
- Bridal suite
- Heating
- Fax/photocopying
- Ticket service
- Allergy-free room
- Snack bar
- Private check-in/check-out
- On-site parking
- television
- television LCD/plasma screen
- mini bar
- indoor pool
- spa
- outdoor pool
- Poolside bar
- poolside bar
- internet access – wireless (charges apply)
- shuttle service
- telephone
- toiletries
- soundproofing
- blackout curtains
- 24-hour security
- television
- Concierge services
- Daily Newspaper
- Designated Smoking Area
- Free Wi-Fi
- Hair/Beauty Salon
- Heated pool
- Indoor pool
- Massage services
- Off-Site parking
- Outdoor pool
- Wake-Up Service
- Wi-Fi In Public Areas
- Closet
- Daily Housekeeping
- poolside bar
- free Wi-Fi in all rooms
- English
- Arabic
- Czech
- French
- German
- Italian
- Polish
- Russian
- Spanish
- Ukrainian
- Non-Smoking Rooms Available
- Visa
- MasterCard
- American Express
- JCB
- Slippers
- Diners Club
- Parking Available
- private check in/check out
- Shops on site
- Pool/beach towels
- smoking allowed
- car park onsite
- car park nearby
- car park charges applied
- cats allowed
- 100% non-smoking
- fax or photo copying in business center
- Car Park - On Site,Free
- Sofa
- smoke detector
- first aid kit
- Linens
- Towels
- Maestro
- Smoke-Free Property
- Air Purifier
- Smoke alarms
- Fire extinguishers
- Free Internet
- Guests can opt-out of daily cleaning service
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Process in place to check health of guests
- First aid kit available
- Cashless payment available
- Mobile app for room service
- Linens, towels and laundry washed in accordance with local authority guidelines
- Hand sanitizer in guest accommodation and key areas
- Invoices
- All plates, cutlery, glasses and other tableware have been sanitized
- First aid kit
- Hand sanitizer
- Staff trained in safety protocol
- Temperature check for guests and staff
- Protective screens in common areas
- Physical distancing of at least 1 meter
- Safe dining setup
- On-demand movies
- Satellite/cable channels
- Video game console
- Swimming pool [indoor]
- Swimming pool [outdoor]
- poolside bar
- Free Wi-Fi in all rooms!
- Front desk [24-hour]
- Rental car
- Cash withdrawal
- Security [24-hour]
- Check-in/out [private]
- Ticket services
- Car park [on-site]
- Car park [nearby]
- Car park [charges apply]
- Contactless check-in/out
- Food delivery
- Audible alarms in all public hallways
- Audible alarms in all guest rooms and suites
- Visual alarms in all public hallways
- Visual alarms in all guest rooms and suites
- Access all room by interior corridor
- Deadbolts on all guest room and suites doors
- Safety chains and/or latches on all guest doors
- Lever handles on all guest room doors
- Electronic room key
- Self-closing doors on all guest rooms and suites
- Accessible rooms have doors 32-inch wide opening
- Entirely Route to accessible guest rooms
- Room windows that open
- On-site accessible restaurants / lounges
- Accessibility for all meeting spaces
- Accessible entrance to all on-site swimming pool
- Entrance to on-site spa
- Entrance to on-site fitness center
- Accessible route to the registration desk
- Accessible registration desk
- Cat-friendly
- Audible alarm
- Express Check-in/Check-out
- Tennis Court
- Massage
- balcony/terrace
- satellite/cable TV
- internet access – wireless (complimentary)
- car park
Airports Show all on map »
- Ruzyne Airport - 7.76 mi
Museums
- Mucha Museum - 0.29 mi
- Langhans Gallery - 0.50 mi
- Prague National Museum - 0.52 mi
- National Museum - 0.52 mi
- Narodni Museum - 0.54 mi
Click here to leave your opinion >>
Vilma (young couple)
stayed in September, 2021
Guest Score 5 out of 10
Fair
The pool was nice, some of the staff, Mario for example, super nice
Unfortunately this hotel does not understand the concept of customer service at all!
The air conditioning of the room we were first given was not working, we spent the first night trying to breath inside. The reception sent a technician but they weren’t able to fix it, and we asked to be moved to a room with functioning air conditioning after having spent a night there.
We were moved to a tiny room, where we spent our last night freezing because they did not explain to us how to regulate the air, so that it was the other extreme.
We asked when checking out if we still had to pay the same price considering that they downgraded us and the person at the reception was terrible. He just said that’s what we reserved and the same price had to be paid. Honestly, we were not able to sleep well because of a failure in their system and they did not think of trying to make it up to us at all. Not empathetic at all.
We were deeply disappointed to see that a 5 star hotel would not have policies in place for such cases. I hope that by seeing this review you think twice of visiting it.
Borislav (solo traveller)
stayed in September, 2021
Guest Score 1 out of 10
Very Poor
Nothing
Nicht
Dear Ladies and Gentlemen.
First, when I arrived at the NH hotel I have to wait 20-30 minutes for the check-in, after this, the receptionist told me that I need to pay a 150 euro deposit if I use the spa or the minibar, I was really confused because when I book the hotel there was no information for any deposits. After I give the money because it was too late for searching another hotel, he gives me the keys, and they didn't work , so I go back to the reception and it took 20 more minutes to activate my key. After I chose to leave the hotel one day early, they give me the deposit back without checking if I took something from the minibar or something else. I ask the receptionist "Mario" why they take from me 150 euros deposit like they say "Using spa or minibar" and they didn't check anything and give me the money back, and the answer was "These are the policies of the hotel" and this policies are not standing anywhere for information. After the receptionist was rude to me I ask him to call his manager to speak with him/her, after the manager came to speak with me, he was still speaking and been rude.
Oleksii (family with young children)
stayed in September, 2021
Guest Score 8 out of 10
Very Good
Big pool and good spa (if fix thee issue with tiles), Free parking, nice location. Good stuff.
Tiles in the swimming pool very sharp and came off. Ceiling in the room was moldy
Mel (family with young children)
stayed in September, 2021
Guest Score 9 out of 10
Wonderful
Very helpful and super friendly staff. Great location. Indoor pool top.
Sharma (young couple)
stayed in September, 2021
Guest Score 9 out of 10
Wonderful
The spa was great, the pool could have been a bit warmer.The board said 28 degrees but it was not 28 degrees at all.
I don't want to take names, but the person who checked us in wasn't most professional. Even though I paid for the booking and used my card,the room was booked under the name of my partner. We got to know this during breakfast when upon providing my room number, I was told that it's under my partner's name. My partner (he) found it weird. Its 2021, and we are in Europe, a female is very much capable of paying for herself and her partner at a 5 star property. The staff should be mindful of this.
Brecht (young couple)
stayed in September, 2021
Guest Score 10 out of 10
Exceptional
Great spa, superb location, would definitely go bacn
Nothing to report
Albert (review category business travellers)
stayed in August, 2021
Guest Score 5 out of 10
Fair
Ronald (young couple)
stayed in August, 2021
Guest Score 8 out of 10
Very Good
Staff, pool and very good breakfast.
The noise of the trams nearby.
Gunter (family with young children)
stayed in August, 2021
Guest Score 8 out of 10
Very Good
The hotel lobby area is amazing and has been used in a Spiderman movie scene. The location is great: walking distance to the center, metro is near and tram in front of the door.
The spa-area is fantastic: nice sauna, steam bath and a fabulous indooe swimming pool at a nice temperature.
The staff is very friendly and helpful.
The underground parking is locked only accessible accompanied with staff, so your car is safe.
Rooms were a bit old, but it was clean.
It took a long time to get warm water.
The bed was making noise as you turned, but still ok to sleep on.
Darja (young couple)
stayed in August, 2021
Guest Score 10 out of 10
Exceptional
Andrei (family with young children)
stayed in August, 2021
Guest Score 9 out of 10
Wonderful
Very convenient location. Great lobby. Cheerful and helpful personnel. Very spacious rooms. Great pool and baths was a privilege after a long day discovering Praha.
Minor things. Although the pool is great it already needs a little maintenance ( some mosaics are missing, lights doesn’t work properly). The lights on/off system in the room is a bit clumsy. And last but not least - it’s strange not to have draft beer in the bar here in Praha.
David (family with young children)
stayed in August, 2021
Guest Score 9 out of 10
Wonderful
Breakfast was very good, large spacious rooms, perfect location, elegant hotel. Excellent value for money.
Only downside was an incident in the pool area - we have kids but before entering were told they must keep quiet (not that the kids are loud) as this time of day (4pm) was when adults wanted a relaxing time. Firstly the kids are generally well-behaved, secondly we pay as much as others, thirdly where does this strange time of "adult relaxation" come from, and fourthly it's a hotel swimming pool - clearly you will have kids there. After all that they had overbooked (we had reserved) and there was no availability.
Mads (family with young children)
stayed in August, 2021
Guest Score 8 out of 10
Very Good
Close to the center, good location. Delicious spa with good staff. Good breakfast.
However, more can be done to ask noisy guests to calm down. We had a room on one of the back hallways, and had a slightly dull view. Breakfaststaff where a little bussy.
Dragan (review category business travellers)
stayed in August, 2021
Guest Score 10 out of 10
Exceptional
Sean (family with young children)
stayed in August, 2021
Guest Score 10 out of 10
Exceptional
Excellent service from all.
Dror (young couple)
stayed in August, 2021
Guest Score 9 out of 10
Wonderful
Jan (family with young children)
stayed in August, 2021
Guest Score 3 out of 10
Poor
Staff was very nice - especially Mr.Gruber.
I never do this, but I have to express myself...
Noisy room - rush tram traffic outside the hotel - worst night for such a long time
AC did not work properly - we can not switch it off.
Bed =every 3 star Hotel in the smallest city of the Czech republic has the same or better.
We have 18 monhts old son, we made also reservation for him, but nobody ask us for childbed. In 5 star hotel you expected, that it going to be automatically prepared.
Room was really worn out, not so big problem, but also badly cleaned.
Dirty water tanks in the pool bar - disgusting, buy new - investment 20 Eur.
Breakfast for 5 star hotel was very poor, quality of food was really low - like a lowcost. They do not even have the real czech meal like white czech rolls, cakes with jam, bans and another so good local meals, which everybody will highly appreciate.
Dinner - lot of nice photos, but eventually menu of 3 choices. No draught beer in 5 star hotel in the Prague centre. It should be crucial. And again lack of so good czech simple meals.
The building, where the hotel is situated in neo - reinessance palace, built in 1894. The building saw several revolutions and really important events that changed the history of the Czechoslovakai and lately the Czech republic. It deserves really different style of managing - my opinion. I mean with sense to our traditons and the majestic building, where our history was written.
There are a lot of better places to stay in Prague to get the better services and real czech "being".
John (young couple)
stayed in August, 2021
Guest Score 8 out of 10
Very Good
Fine hotel, situated very close to citycenter. The room was big and fine.
Unfortunately too close to prams which made the whole hotel rumble every 4-7 minutes. A bit anoying.
The room was big and fine, but the windows in the ceiling made it a bit like a coffin, we missed the view of the city.
Carl (young couple)
stayed in August, 2021
Guest Score 8 out of 10
Very Good
Minsie (young couple)
stayed in August, 2021
Guest Score 8 out of 10
Very Good
The entrance hall was stunning, breafast range wide enough, staff kind and helpful.
For a 5 star hotel rooms were totally average, with mold on the bathroom ceiling. Spa was full on the date of our arrival. It was the reason we chose this particular hotel.
Thank you for your information!
Area information
- Ruzyne Airport - 7.76 mi
- Masaryk's railway station - 575 f
- Main Station subway station - 1,013 f
- Prague Main railway station - 0.24 mi
- Namesti Republiky subway station - 0.26 mi
- Florenc Central Bus Station - 0.36 mi
- Mustek subway station - 0.44 mi
- Muzeum subway station - 0.48 mi
- Narodni subway station - 0.74 mi
- Mucha Museum - 0.29 mi
- Langhans Gallery - 0.50 mi
- Prague National Museum - 0.52 mi
- National Museum - 0.52 mi
- Narodni Museum - 0.54 mi
- Henrys Tower - 958 f
- Powder Tower - 0.29 mi
- St. Wenceslas statue - 0.48 mi
- Jan Palach memorial in paving - 0.49 mi
- St. Nicolas Church - 0.56 mi
- Memorial Vitkov - 0.70 mi
- Old Jewish Cemetery - 0.76 mi
- Hybernia Theatre - 0.23 mi
- Municipal Hall - 0.27 mi
- Prague State Opera - 0.41 mi
- Karlin Musical Theatre - 0.42 mi
- Estates Theatre - 0.44 mi
- Palladium Shopping Centre - 0.28 mi
- University of Economics Prague - 0.36 mi
- Tyn Cathedral - 0.50 mi
- Parizska Street - 0.70 mi
- Senovane namesti - 529 f
- Masarykovo nadrai - 652 f
- Praha hlavni nadrai - 0.22 mi
- Namesti republiky - 0.26 mi
- Vaclavske namesti - 0.43 mi
- Wenceslas Square - 0.43 mi
- Ungelt - 0.46 mi
- Ministerstvo dopravy - 0.48 mi
- Lucerna - 0.49 mi
- Staromestske namesti - 0.56 mi
- Prague Christmas Market - 0.56 mi
- Old Town Square - 0.57 mi
- Old Town Hall with Orloj Astronomical Clock - 0.58 mi
- Male namesti - 0.63 mi
- Socha Jana iky - 0.71 mi
- Old-New Synagogue - 0.72 mi
- Bethlehem Chapel - 0.73 mi
- Pedagogicka fakulta UK - 0.73 mi
- Stvanice - 0.74 mi
- Karlinske namesti - 0.74 mi
- Narodni pamatnik Vitkov - 0.75 mi
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Boscolo Prague Autograph Collection
Senovn Nm. 13, Prague, Stredocesky, 110 00, Czech Republic