We liked everything but I do want to caution people that the location is farther than expected. If there is no mode of transportation, it may be difficult to get to places. Buggy or scooter rental is the best way to go.

Location.

A little expensive

NA

- Our first night dinner took over 1hr15mins. We ordered ceviche and a steak. When the steak arrived, it was not good and obviously was frozen, thawed quickly. At the same time, the table next to us were complaining about their steak being overcooked. Then the guest had to go up and ask for a steak knife, which we saw the guests trying to clean - then not use because it was too dirty. First morning breakfast - took over 30 mins and they got the order wrong. - The pool area is nice, the bar is there and toilets but there's no umbrellas - bearing in mind it's so hot, you can't get shade. The pool wasn't cleaned in the 3 nights we were there and was super dirty. And for the 2 hours we were there during our last day, there was no one at the bar so we couldn't order a drink even though their leaflet says from 10am. The place advertises itself as a 4* boutique hotel for relaxing and wellness - feels like false advertising. We wouldn't return again but do want to thank Dorothy and Tatiana for dealing with our issues the first morning and moving us rooms swiftly - we couldn't have stayed another night in room 4 and were moved to a suite. When you walk into the suite, it's a lovely room and it's in a quiet area of the complex but again it's the small things - no hairdryer, no iron, the bins hadn't been cleared from the previous client or the cleaners. The ceiling fan doesn't work, there's a significant gap to outdoors for mosquitos to fly into but we didn't have a mosquito net .etc. Overall, our stay started off really badly - we rarely get annoyed or frustrated but the quality and service of everything we had received was so poor. When we were moved to the suite and realised we just needed to spend most of our time outside of the hotel, the rest of our stay was much better (even though the whole point of booking Miraflores out of town was so that we could relax and stay at the hotel!).

The only thing worth mentioning that needs improvement is the food. The drinks made by Isaac were great. And I’m sure I just picked items on the menu that weren’t a specialty. However, it is such a big menu that I got overwhelmed. I would recommend cutting the menu in half and leaving the best items. Especially because we were told that some people staying at the island relied on taxis to get around, so having great food on the spot might be important to them. The food wasn’t terrible, please don’t misunderstand, it just definitely could improve in flavor.

Breakfast could be better.

It lacks a lunch service or even to get a light meal during the day.

The electricity went off twice and for hours.

Hotel far away from city center, no dining options nearby. Restaurant food quality between fair and good. Cats and chicken walking freely in the breakfast/dining area. A cat even jumped on my table trying to snatch food.

There are a lot of bugs, make sure you bring an insect repellent.

The road to close to the dining area and the main lounge.

Not applicable

The breakfast was a strict choice of 3 or 4 options in common with many of the hotels we stayed in across Columbia, we would rather a buffet but this was not the norm.

Nada