Hyatt Regency Hangzhou
28 Hu Bin Road, Hangzhou, Zhejiang, 310006, China
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28 Hu Bin Road, Hangzhou, Zhejiang, 310006, China
Great care is taken to ensure guests experience comfort through top-notch services and amenities. The hotel offers car hire amenities to assist you in discovering your desired offerings in Hangzhou. When arriving by car, take advantage of the hotel's convenient on-site parking facilities. The hotel offers reception assistance, including concierge service, to ensure guest satisfaction.Should you require it, the tours can even assist you in booking tickets and securing reservations for the finest shows and events in the vicinity.Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible.The hotel's daily housekeeping ensures an excellent option for your stay.In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience.Selected rooms offer in-room amusement like cable TV as a source of entertainment for guests to enjoy.Within specific rooms, instant tea and mini bar is conveniently available for your use. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer and toiletries within a few chosen chambers. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available.Throughout the day, engage in the entertaining activities available at Grand Hyatt Hangzhou.Unwind effortlessly each day by exploring the salon, conveniently situated within the hotel.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Free Parking
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Air Conditioning
  • Bar
  • 24-Hour Front Desk
  • Elevator
  • Hair dryer
  • Shower
  • Coffee/tea maker
  • Refrigerator
  • Hiking
  • mini bar
  • indoor pool
  • seating area
  • telephone
  • alarm clock
  • kitchenware
  • Accessible parking
  • Concierge services
  • Doorman
  • Free Wi-Fi
  • Hair/Beauty Salon
  • Massage services
  • Restaurant(s)
  • Closet
  • Daily Housekeeping
  • English
  • Happy Hour
  • Non-Smoking Rooms Available
  • Electric vehicle charging station
  • Pool with view
  • Smoke alarms
  • Fire extinguishers
  • First aid kit available
  • Cashless payment available
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Hand sanitizer in guest accommodation and key areas
  • Invoices
  • Staff trained in safety protocol
  • Temperature check for guests and staff
  • Free face masks
  • Chinese [Mandarin]
  • Food delivery
  • balcony/terrace
  • ATM or cash withdraw on site
  • Car rental available
  • Complimentary drinking water
  • Currency exchange service
  • Daily disinfection
  • Facilities for disabled guests available
  • Fitness center
  • Hot tub/Whirlpool
  • Ironing amenities
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Safety chain and/or latch on doors available
  • Spa services
  • Spa/sauna
  • Toiletries provided
  • Tour services
  • TV & Movies/Shows
  • Physical/social distancing guidelines
  • Protective screen or physical barriers in appropriate areas
  • Air conditioning in public area
  • Trash cans
  • Desk/workspace available
  • Cleaning products available
  • Room service available
  • Clothes drying rack
  • Alcoholic beverages available
  • Valet parking (charges may apply)
  • Xerox/fax in business center
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Hyatt Regency Hangzhou
Rates from View more information >>

Airports Show all on map »

  • Hangzhou Xiaoshan Intl Airport - 16.23 mi
Click here to leave your opinion >>
stayed in February, 2026
Guest Score 8 out of 10
Very Good
The hotel was clean and well maintained, and the location is excellent. The shopping area is less than a 10-minute walk away, with plenty of food options nearby. West Lake is just across the road, offering a beautiful view. A very convenient and enjoyable stay overall.
stayed in January, 2026
Guest Score 3 out of 10
Poor
perhaps only the location
old hotel, aircon was not working well. initially was assigned a room at the further end of the corridor which was very far from the lift. staff helped relocated my room to the other wing which was closer to lift. However aircon on both rooms did not function properly and when i turned on the fan to max, it made noise that make it difficult for me to sleep. There were also many ants on the table tops near the TV
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
The location on the lake was amazing. it was my first time in town. this was one of the best hotels i've stayed in. Jimmy at the front desk was outstanding.
I wish i could have stayed longer.
stayed in December, 2025
Guest Score 8 out of 10
Very Good
Location
The age of facilities
stayed in November, 2025
Guest Score 10 out of 10
Exceptional
friendly and helpful staff
room was very far away from lift
stayed in November, 2025
Guest Score 3 out of 10
Poor
The breakfast is prohibitively overpriced in terms of quality and variety. The location is very convenient, as the hotel sits a few steps across the lakeshore boulevard from West Lake, which is the crown jewel of the city. Traffic noise is minimal in the guest room. The hotel valets and bellmen are all very courteous, attentive, and diligent.
The breakfast is prohibitively overpriced in terms of quality and variety. The guest room shower water temperature (centrally controlled) is less than comfortable (less than lukewarm and the shower head water adjustment system is extremely difficult to maneuver). The guest room carpet seems to be worn and definitely needs to be replaced. The front-desk staff is not very personable or receptive to guest feedback.
stayed in November, 2025
Guest Score 3 out of 10
Poor
Location
Food awful, no attention to details
stayed in November, 2025
Guest Score 10 out of 10
Exceptional
Next to west lake. Super view.
Nothing.
stayed in October, 2025
Guest Score 8 out of 10
Very Good
The location, the staff, the breakfast
The room was nice but average. I find it very expensive for such an accommodation. I know Hangzhou is very popular but this is too expensive for the quality of the room.
stayed in September, 2025
Guest Score 10 out of 10
Exceptional
Food staff, particularly Robert, who is in charge, were amazing.
stayed in June, 2025
Guest Score 10 out of 10
Exceptional
Superb location, Chinese restaurant Hubin 28 and service
stayed in May, 2025
Guest Score 10 out of 10
Exceptional
The location is perfect.
stayed in April, 2025
Guest Score 9 out of 10
Wonderful
Best breakfast Perfect location
stayed in April, 2025
Guest Score 9 out of 10
Wonderful
The location of Grand Hyatt is excellent.
The W.C. in the toilet is old model, this is the only negative side that I cannot give full mark. Further improvement is required, please refer to the Japan's standard with heater and auto washing. However, the room design is perfect.
stayed in April, 2025
Guest Score 8 out of 10
Very Good
stayed in April, 2025
Guest Score 8 out of 10
Very Good
Great location on the West Lake and right next to the main shopping street. Decent sized rooms. Renovated. Grand lobby with good pastries and cakes. Walking distance to Xi Hu Tian Di, a lovely collection of restaurants in a garden setting.
The 8/F rooftop is only for Grand Club members. Not accessible to all hotel guests.
stayed in April, 2025
Guest Score 9 out of 10
Wonderful
Great location, well managed
Coffee machine at the breakfast not enough, one machine only. It was spoiled during our stay on the third day, have to order coffee from staff
stayed in April, 2025
Guest Score 4 out of 10
Disappointing
Close to lake
Bad smell on hotel corridors, poor English on reception, can’t open the window and no terrace available to observe West lake.
stayed in April, 2025
Guest Score 9 out of 10
Wonderful
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
Amazing location and lounge was great
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Area information

    Airports Show all on map »

    • Hangzhou Xiaoshan Intl Airport - 16.23 mi

    Transport

      Train stations Show all on map »
      • Hangzhou chengzhan railway station - 1.50 mi
      • Hangzhou East Railway Station - 3.87 mi
      • Jiubao Subway station - 7.26 mi
      • Hangzhou South Railway Station - 9.74 mi
      • Yuhang Subway Station - 12.13 mi
      • Yiwu railway station - 60.94 mi

    Attractions/Entertainment

      Zoo Show all on map »
      • Hangzhou Zoo - 3.38 mi

    Other attractions

      Monuments and Landmarks Show all on map »
      • Remnant Snow on the Bridge in Winter - 0.64 mi
      Rivers and Lakes Show all on map »
      • West Lake - 1.05 mi
      • Moon over the Peaceful Lake in Autumn - 1.14 mi
      Theatres Show all on map »
      • Hangzhou Theatre - 1.31 mi
      Stadiums, Arenas, and Racetracks Show all on map »
      • Yellow Dragon Stadium - 2.16 mi
      Colleges and Universities Show all on map »
      • Zhejiang University Huajiachi Campus - 2.21 mi
      Other Show all on map »
      • Bai Causeway - 0.75 mi
      • Wushan Square - 0.92 mi
      • Wulin Square Area - 1.13 mi
      • Hangzhou Zhan - 1.18 mi
      • The Moon Reflected in Three Pools - 1.47 mi
      • Spring Dawn at Su Causeway - 1.59 mi
      • WTC Hanghzou - 1.83 mi
      • Huanglong Sport Centre - 1.85 mi
      • Wine-making Yard and Lotus Pool in Summer - 1.89 mi
      • Gegong Temple - 1.96 mi
      • Genshanmen Zhan - 2.13 mi
      • Nanxingqiao Zhan - 2.78 mi
      • Tiger-running Spring - 3.69 mi
      • Lingyin Temple - 3.97 mi
      • Qiantangjiang Zhan - 5.25 mi
      • Xixi Wetland - 5.87 mi
      • Linping Zhan - 14.16 mi
      • Shaoxing Zhan - 30.02 mi
      • Luxun Ji Nian Guan - 31.07 mi
      • Dongguanzhen Zhan - 42.11 mi
      • Mawangtang Zhan - 45.24 mi
      • Cao'e Zhan - 45.48 mi
      • Qixingqiao Zhan - 54.39 mi

Hyatt Regency Hangzhou

28 Hu Bin Road, Hangzhou, Zhejiang, 310006, China