At Four Seasons Hotel Hangzhou at West Lake, exceptional service and top-notch amenities create a memorable experience for guests.Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Arrange your trips to and from the airport using the hotel's convenient transportation services booking.Amenities at taxi offered by Four Seasons Hotel Hangzhou at West Lake simplify the organization of your excursions, tourist activities, and other adventures in Hangzhou. Complimentary parking is available for guests.Continuously receive the support you require through front desk amenities such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes. At the hotel, their ticket service and tours is also capable of assisting with booking tickets and securing reservations for entertainment and adventures.Always look your best in your preferred attire with the dry cleaning service and laundry service provided at Four Seasons Hotel Hangzhou at West Lake. Craving relaxation? In-room amenities such as 24-hour room service, room service and daily housekeeping allow you to maximize your time spent inside the room. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel.For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. Accommodations come equipped with all the conveniences required for a restful night's slumber.A selection of rooms feature linen service and blackout curtains to ensure your comfort and convenience. A few accommodations at Four Seasons Hotel Hangzhou at West Lake also include unique design elements like a balcony or terrace.A few chosen rooms are equipped with daily newspaper, television and cable TV to ensure guest amusement.In certain rooms, the hotel offers visitors access to a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar. Four Seasons Hotel Hangzhou at West Lake offers a hair dryer, toiletries and bathrobes in the restrooms of specific accommodations. A delightful breakfast is the perfect way to begin your day, and at Four Seasons Hotel Hangzhou at West Lake, you can always indulge in a scrumptious meal on-site. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers.Are you inclined to prepare your own dishes? You will surely appreciate having the on-site BBQ facilities available. At Four Seasons Hotel Hangzhou at West Lake, guests can take pleasure in the delightful recreational amenities provided for their entertainment. Conclude your days in complete tranquility by paying a visit to massage, hot tub, steam room, spa and sauna for ultimate relaxation. At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

• Free Parking
• Garden
• Meeting/Banquet Facilities
• Room Service
• Safety Deposit Box
• Air Conditioning
• Babysitting/Child Services
• Bar
• 24-Hour Front Desk
• Express Check-In/Check-Out
• Elevator
• Hair dryer
• Bathtub
• Shower
• Refrigerator
• Children's playground
• BBQ facilities
• bathrobes
• Heating
• Private check-in/check-out
• On-site parking
• mini bar
• indoor pool
• seating area
• telephone
• alarm clock
• kitchenware
• 24-hour security
• Concierge services
• Designated Smoking Area
• Doorman
• Family Rooms
• Free Wi-Fi
• Game Room
• Hair/Beauty Salon
• Massage services
• Off-Site parking
• Restaurant(s)

• Closet
• Daily Housekeeping
• English
• Thai
• Japanese
• French
• German
• Korean
• Non-Smoking Rooms Available
• Slippers
• gift/souvenir shop
• taxi service
• yoga room
• Books, DVDs, music for children
• Electric vehicle charging station
• Sofa
• Carpeting
• Wooden/Parqueted Flooring
• Smoke alarms
• Fire extinguishers
• Bicycle parking
• Staff follow all safety protocols as directed by local authorities
• Shared stationery such as printed menus, magazines, pens, and paper removed
• First aid kit available
• Cashless payment available
• Mobile app for room service
• Linens, towels and laundry washed in accordance with local authority guidelines
• Hand sanitizer in guest accommodation and key areas
• Hygiene certification
• Staff trained in safety protocol
• Temperature check for guests and staff
• Free face masks
• Chinese [Mandarin]
• Chinese [Cantonese]
• Ticket services
• Contactless check-in/out
• Food delivery
• balcony/terrace

• ATM or cash withdraw on site
• Body thermometer available
• Car rental available
• CCTV security in common areas
• Currency exchange service
• Daily disinfection
• Facilities for disabled guests available
• Fitness center
• Hot tub/Whirlpool
• Ironing amenities
• Laundry services
• Luggage storage & lockers
• Non-smoking property
• Safety chain and/or latch on doors available
• Soundproof rooms available
• Spa services
• Spa/sauna
• Toiletries provided
• Tour services
• TV & Movies/Shows
• Wake up call
• Physical/social distancing guidelines
• Protective screen or physical barriers in appropriate areas
• Individually-wrapped food options
• Air conditioning in public area
• Heating in public area
• Desk/workspace available
• Professional cleaning services
• Cleaning products available
• Room service available
• Clothes drying rack
• DVD/CD/Blu-ray player
• Airport shuttle (charges may apply)
• Bicycle rental (charges may apply)
• Valet parking (charges may apply)
• Xerox/fax in business center
• Kid-friendly dining