Excellent management. Maria and Evan were amazing! Thank you for making our stay really wonderful.

Room was good and staff very polite and kind.

The Ritz Chengdu is a beautiful property with a great view. The location was good. Luca was so helpful and went above & beyond to provide amazing recommendations. He was the highlight of our stay and very helpful especially for an English speaker. Great value for a Ritz property. Big gym with all equipment and stretch machines. My husband enjoyed the 5 free meals at the club.

The room was great, location…everything

Large rooms, great breakfast selectio. Attenti e Concierge

The staff are very nice and helpful. I requested for late checkout, the reception staff immediately told me no problem and no charges at all. I really appreciate that. I will be booking this hotel if I travel here again.

Spacious rooms, excellent breakfast, very clean, near shopping areas. The main restaurant serves buffet style with so much variety from sea food to steaks with great price

While waiting to check in, we met with a guest relations personnel Luca Spatafora and he was so helpful in recommending local places for a late lunch, great neighborhoods to walk around and get coffee and cooking classes. The concierge team was excellent too, walking from the ground floor location, through 25/F lobby, up to my room to give me the addresses of 3 steamed bun locations for breakfast. Rooms are big and service excellent.

Clean, comfortable, very good breakfast, really nice staff the room service food was amazing, rooms are excellent and the hotel was in a convenient location.

Especially Luca was very helpful in telling everything about the facilities.

Everything

This hotel was an amazing experience. We were greeted by Luca, who spoke English and helped us with our bags. The room was beautiful and we really enjoyed our stay

Everyone from the staff are excellent.

The staffers were all kind and helpful,especially Jolin Zhou treat customers like old friends,very impressed,definitely will come back to this hotel whenever I get chance to Chengdu

Absolutely amazing service, incredible breakfast, and easy to get to all the attractions! The doormen are very helpful solved my problem I had with my Alipay which was nice. Reception was incredibly helpful with allowing a late checkout because I got there really late. Overall was a perfect experience! Definitely will come again!

Best hotel we have ever stayed ! We enjoyed so much the room and food ! We stayed 6 nights there . We love the location and services . Breakfast is really good with lots of choices. Room is very comfortable and luxury ! We were so spoiled there ! 7 stars!!!

Everything

From the moment we stepped out of the car, we were truly impressed by the grand atmosphere and exceptional service at this hotel. The welcome experience was seamless and warm, and we immediately felt well taken care of. A dedicated manager was assigned to look after us throughout our stay, and we were incredibly fortunate to have Ms. Meria Pan. She went above and beyond—helping us secure restaurant reservations, recommending places to explore in Chengdu, and providing thoughtful guidance. Even after we had left Chengdu for Chongqing, she continued to assist us, which was genuinely outstanding. The hotel room was spacious, beautifully designed, and extremely comfortable. We were allocated a room on the 40th floor with wonderful city views—especially stunning at night. The room amenities were excellent, from the quality of the bed and linens to the luxurious bathroom and thoughtful room setup. The location of the hotel was also a major highlight. There are plenty of restaurants, cafés, and street food options right around the property, as well as convenience stores and mini marts just a short walk away. It made exploring the city incredibly easy and enjoyable. The concierge team was equally impressive. They kindly allowed us to store our luggage for several days while we travelled to Chongqing, which made our trip much more convenient. Their professionalism and willingness to assist added to the overall positive experience. We also visited the sky bar during our stay and enjoyed the cakes and drinks while overlooking the city skyline. The ambiance was fantastic, and the desserts were delicious—definitely worth trying. Overall, this hotel offers exceptional service, luxurious comfort, and a prime location. The staff, especially Ms. Meria Pan, made our stay truly memorable. Highly recommended for anyone visiting Chengdu.