Couldn’t find a fault

The spa area is cool, the souna’s are nice but the location/area looks oldish and out of use..

Way too far from old town and the train station. In the spa, all signs are exclusively in German. I walked in on old naked men and saw you know their you what.. Please put up some signs in English. Also, please give people the bed type they pay for.

Way too far from old town and the train station. In the spa, all signs are exclusively in German. I walked in on old naked men and saw you know their you what.. Please put up some signs in English. Also, please give people the bed type they pay for.

No iron in room, no valet help for bags luggage

No iron in room, no valet help for bags luggage

Ok

I am extremely disappointed with my stay and will not return. The most serious issue happened at breakfast. I am Muslim and do not eat pork. I clearly asked the chef to prepare my eggs with only salt and pepper. Despite these clear instructions, pork was added to my eggs, and I only realised after taking a bite. This was extremely upsetting. When I politely spoke to the chef, she admitted that pork had been added but did not apologise or show any concern. She simply carried on as though nothing had happened. I then reported the incident to reception. The receptionist did apologise, but the matter felt brushed aside rather than treated with the seriousness it deserved. Serving pork to a Muslim guest after they have specifically requested otherwise is a serious failure, and I did not feel the hotel demonstrated an appropriate understanding of guests’ religious dietary requirements. Based on my experience, I would not describe this as a hotel that is Muslim-friendly. There were several other issues during my stay. When I checked in, there were no tissues in the room, and I had to ask a member of staff on the floor to bring me some. One of the main reasons I booked this hotel was because it has a gym. However, I later discovered that the gym doesn’t open until 9:00 am on weekends. This information should be clearly displayed on the hotel’s website and booking pages. Guests who specifically choose hotels with gym facilities deserve to know the opening hours before booking. The hotel also has no phones in the rooms and instead asks guests to communicate via a QR code. I found this frustrating and ineffective, and eventually gave up trying to use it. The gym procedures were also inconsistent. On my first visit, nobody mentioned any registration or wristband. On my second visit, I was told about a CHF 100 hold that would simply be noted on the system and that I needed a wristband.

Ok