The location is amazing! The dinner was really good!

Accommodation for food allergies was outstanding.

Staff was friendly and helpful! Great on piste location.

We could not reach the property because lights were not operating. They have is one window at 4.00 pm that we could not make. They will not refund even of lack of ability to join the facility is completely out of the customers control. I do not recommend booking here. No flexibility of any kind

Wonderful staff and gorgeous location—truly stunning views. The 3 course dinners were quite delicious with a very intimate, cozy feel.

Absolutely loved staying here and will be back again. Hotel Schwarzsee is the right place if you like to be close to the Matterhorn and nature. Nice place for lunch, hiking up to Hörnli Hütte and surroundings. Rooms with shared bathrooms were clean and perfect for one or two nights. The dinner and breakfast was included. Super nice staff. Damian especially was such a kind and happy person to meet. Being up early for sunrise he even turned on the coffee machine before the official breakfast start. Highly appreciated his cheerful, friendly and happy personality. The best place to stay after the gondolas stop running as it gets super quiet and the mountain view is breathtaking. Can’t wait to return!

What an amazing location away from the crowds down in Zermatt. Only reached by taking the gondola up (verify last ascent/descent or you can hike up/down) to 8,500' from Zermatt. We could see the Matterhorn from our bed! Would wake up early to catch the Alpenglow on the tips of the mountain, stunning! Double room with private bath is basic, but comfy and nicer than the pictures, balcony is shared with no seating, and gives you a front row seat to a glorious Matterhorn view (when it's not cloudy) when no one else is up on the mountain (the crowds are gone when the gondola stops running). Another important advantage is being the first on the trails to beat the crowds, as well as being able to acclimate a little to the high altitude before doing the challenging, but absolutely fantastic hike to the Hornli hut and back, as well as the Glacier Trail. Wait staff in restaurant were great, so friendly and hardworking, always cheerful even though they work a very long day keeping us fed and happy.

There is no question: the unique selling point is this hotel's unbeatable location perched high on a mountain overlooking both Zermatt and - far more importantly - the Matterhorn. The view from the hotel and its terrace is utterly breathtaking, with a perfect, unimpeded view of this most iconic of Alpine peaks. Hotel Schwartzsee is situated 100m from the Schwartzsee cable car station, which is the only practical way of accessing the hotel. If you're a skier (not that we are), this means that you can be on the slopes long before the cable car starts bringing skiers up from Zermatt, and the slopes were still open when we visited the second week in April 2025. In summer, it would be an ideal base for hiking, although there was too much snow for this when we were there. Because of the hotel's remote location, accommodation is on a half board basis, with breakfast and a three course dinner included in the room rate. The food was hearty with a choice between a meat-based and a vegetarian option for main course. The first night the main course choice was between roast chicken and mashed potatoes or a tomato gnocchi, whilst the second evening, fondue (accompanied by bread, rosti and pickled gherkins and onions) was served for all. A Muslim family at the next table asked if their fondue could be made without using alcohol (given that fondue includes white wine) and the chef was happy to oblige. If you are the hungry type, the restaurant offers a more extensive lunch menu that caters for the skiers/day tourists. If you're trying to optimise your budget, the hotel offers some rooms with shared bathroom facilities - ours was a four bed room, with bunk beds and a sink in the room. An absolute highlight was seeing chamois grazing around the hotel. Wi-fi coverage was good enough to be able to conduct business meetings.

The Matterhorn is literally in front of you.

We missed our last cable car so we can not check in on the day,We asked staff member to postpone they are so kind to agree. We successfully check in in the second day,And they even gave us the room earlier than usual. The environment the view and the staff member are all good. We had a great stay. Extraordinary experience with This hotel.

Fantastic location on the top of Zermatt at 2580m

The location is just outstanding, the crew very friendly and the experience as a whole just amazing.

Matterhorn veiw, friendly and helpful staffs

Our rooms were perfect. We had two rooms on each side to enjoy both sides of the hotel. Meals were tasty and staff helpful. You will not believe how beautiful it is up there.

Location is great, food was good!

We had a great stay overall! The staff was wonderful, friendly, attentive, and always ready to help. The dinner was delicious. The location was simply amazing, with the Matterhorn practically within reach, offering breathtaking views.

The location and beautiful view

Location cannot be beat. Had en suite room and was surprised by how nice it was. Even had cleaning service each day which didn’t expect on the mountain.