My room was above the restaurant, the bar and the cigar room with music every night until after 11 pm… the breakfast was advertised from 7:30 am… I tried to get breakfast on the second day but they did not open till 8 pm… when I arrived there was no tea or coffee in the room…. and the Jacuzzi bath did not work…. I booked and paid for three days and I informed the hotel I will be leaving after two days…. I had to rebook my flight…. They said that because it was a third-party booking I would have to contact Booking.com and request a credit. If you are drinker of good wine and a smoker of fine cigars and enjoy excessive eating then this is your place… providing you do not stay there…It seems like a run down vestige of the British empire that is desperately in need of Restoration and refurbishment. Only one of the swimming pools had water in it….

The design of the shower was odd since the opening on the end allowed water to splash out to the toilet area. One of the bedside reading lamps would not work. Got a light bulb from the desk but lamp still did not work. There was only 1 bar of soap to share with the shower and sink. No cream for the coffee.

Stairs

The pool/garden was not very well taken care of and it seemed as the hotel had seen it's better days

The hotel is open to guided tours which is off putting when you are a paying guest and relaxing by the pool only to have tour groups ambling around. A suggestion would be to make this for guests of the hotel only.

In room coffee service old and did not work.

On arrival after booking a superior room with balcony we were given a room with windows opening into the restaurant, no ventilation and a strong cigar smell. we were later moved.

Our room was unclean (dust, stains, not working lights), towels were worn out (with threads sticking out). I have to admit that we complained about this and were provided an upgrade. However, the premises and rooms are clear old

Nothing all good

It's pricey!! Depends what suite you get, but most do hold their old Victorian feel so be warned there's a lot of "antique everything", like the lamps and wall art. Also, besides dinner and the music in the lounge, the area shuts down pretty early, so if you're looking for late night fun you'll have to make your way to some resort properties (Bahamar, Atlantis, etc).

Badly maintained grounds and building Dirty pool Expensive, average quality food Our room was in a separate building down the street with no pedestrian walkway between the two and no pedestrian public walkway on the road. Parked vehicles meant you had to walk down the middle of a busy narrow road, honked at by vehicles, in pool clothes when went to use the pool. The entire ground floor, every room except the cigar room, had been turned into restaurant spaces. At least 4 large rooms. So there was no bar, nowhere to relax apart from your room. The welcome cocktails I’d arranged for my partners birthday had been forgotten. The security alarm for our building, the siren by our room, went off at 1am for 20 minutes. No one acknowledged this the next day. No toilets anywhere near the pool. Our room: small toiletries were unsealed and used by a previous guest. The coffee machine still had the remains of the previous guests pods, which had not been replaced (2 of us, 1 caffeinated coffee pod), frayed towels.

Lack of WiFi in our cottage.

Unfortunately that’s where the “good” ends. Note many of the positive reviews are for the restaurant- where I enjoyed one meal. A good steak. But not a good look when the bill is $200 for one diner, one entree and side, 2 glasses of house Malbec and a bottle of still water. I notice many of the positive reviews date back to the mid 2010’s- as do the photos. The hotel is well past its sell by date and is in desperate need of refurbishment. The facilities are poor (no gym, no poolside service one of 2 days, disappointing breakfast, broken shower controls, dated and tired bedrooms, bathroom, dirty (old) soft furnishings) A lack of care around the hotel site (dumped old broken chairs, tables, things tucked away but not out of sight) seem to say they’ve given up. And you’ll need those local businesses because the facilities in the hotel are poor: The “complimentary” continental breakfast isn’t, when you are charged $20 taxes and service. Guests returning from the Dunkin or Starbucks down the road with their own coffee and breakfast says it all. You cannot credibly claim to be 5* when the facilities no longer warrant it and fixtures, fittings and overall quality are poor. It’s everywhere from leaking taps, blown lightbulbs, temperamental air conditioning and old towels. When I have to unblock the shower head due to calcification using the needle from the sewing kit, you know the care has left, and soon, all the guests will follow. The hotel may say I could or should have called for maintenance. I say the fact the room was presented this way at $600 a night shows they’ve stopped noticing. Perhaps the owners and managers need to tour some of the new local hotels to get refreshed on what good looks like.

Graycliff still owe me $250 and haven't responded to emails - sent directly, through their website and through booking.com

Pool isn’t heated so it was cold in December. The rooms are so quaint but the bathroom could use a slight facelift (though it was clean and full of character, it is an older building.)

There was road noise … but not so much as to detract from our stay .