Reception staff.. arrogant..

i lost my watch and staff were not helpful in helping me get it back. it was left at pool area and i never got it back

Some parts of the room were worn. Rug, bathroom tub area needed to be recaulked, the glass on the shower was etched from cleaning and/or hard water. The doors had been painted in black laquer that was chipping and had sheen issues.

Staff could be more polite

The bathrooms feel a bit dated.

Elevators

The rooms are a little dated. Better umbrellas would help to offer more shade around the property.

The lifts are extremely slow and the AC in our room was too loud.

The hotel has potential, but for a place advertised and priced as a four-star property, the service was well below standard. Firstly, the reception staff were very indifferent to our needs, which is disappointing for a hotel of this category. We stayed in a Junior Suite, which was spacious and nicely laid out. However, there was no internet in the room for the entire week. We complained repeatedly, but nothing was resolved despite taking us through a tour of telephone calls with their central maintenance and IT departments - something that shouldn't ever happen to start with. I almost felt like I am working at the hotel to resolve (paying) guest issues. Their IT team only provided a temporary workaround that worked for a few hours, after which we gave up entirely and purchased mobile data, using one of our phones as a hotspot so we could focus on enjoying our holiday rather than acting as IT troubleshooters for the hotel. Secondly, there was zero attention to room amenities. We had to ask for shower gel one morning after it had run out, and housekeeping did not notice this despite cleaning the room daily. They removed our hand towels without warning or replacement. We even had to put obvious trash in the bin - such as empty plastic water bottles - otherwise they simply left it lying around the room. Thirdly, Brazil is a country blessed with incredible natural foods. Breakfast could be much better and incorporate more of these options instead of relying mainly on a standard English breakfast.

Very low selection of vegetables at breakfast. Little outdated rooms. Slow check-in and out, probably due to systems used. I would have expected much better quality of drinks at the rooftop bar - Pinacolada was unable to be drunk. The property should invest into cleaning the windows and the time of rooms refurbishment is coming.

The front desk was often lined up. The check out process and check in process were long waits for us

One elevator was out for most of our stay

Everything was fine!

Bottled water, I dont think is eco friendly to sell such small botles