It's the second time that i have rent a accommodation at Bonaire resort and both time at my arrival they told me they don't see my reservation. the good thing is that they could handle it for me. and in both case if had mine reservation numbers and the chat that they tell me that they are waiting to welcome me.

Airconditioning was bad

Some issues came out with condo and we had to be moved to different. Seems like poor communication between maintenance staff and manager. At time overwhelming smell of sewage in 1 of the bedrooms.

A giant bug landed on my leg during a shower, and I never leave doors open. Looked like cockroaches. There was another one crawling around the bathroom the next day, and I couldn't sleep at night. The walls are so thin that I could hear next door clearly. The property next door barked all the time, even at 4 AM. I have to sleep with earbuds all the time. Parking is a little tight and the workers' car parked in front of my room all the time.

Our first room had a very bad musty smell. It was horrible. Because I was traveling alone with my children, I didn’t bother changing rooms at first. However, after the second day, I was forced to change rooms because the air conditioning was not working. Thank God that room didn't have the smell. i didnt like that there were no extra sheets and towels. No towel for the floor in the bathroom.

When check in they told me an amount that I already have paid. There was no extra toilet paper available in the restroom.

The beds are uncomfortable to sleep on. They only have one pillow. Things are dirty. The living room carpet hasn't been cleaned for at least years. The bathroom is disgusting. Everything is old and dirty. We found leftover food on the sofa. It smells damp. It's not worth staying there. Very, very dirty. Feedback

I have to be gluten free for medical reasons and the onsite restaurant didn't really have any options and the staff didn't appear to be trained / knowledgeable. A manager was able to say which things "should" be gluten free, but it's a shared kitchen, so couldn't guarantee cross-contamination wasn't present. Towels were only changed once every 4 days and were not changed on the schedule they posted.

Te services

Would have enjoyed more if the upstairs neighbor’s chairs weren’t so loud when we wanted to sleep!

Maid never came by to give freshtowel

The property promotes something online that does not reflect reality. When we checked in, we were given a very small room, completely different from the photos shown on the website. I went to the reception to request another room, but they said none were available unless I paid for an upgrade. I agreed to pay for the upgrade, but afterward, they informed me that I also had to pay a $200 deposit for the new room. I told them I was fine with the deposit, but I had taken pictures of the upgraded room for them to review before charging me. Since then, I have been messaging them daily to discuss the situation, but they have ignored all my messages and have not followed up at all. When we arrived, the upgraded apartment looked unorganized and not well-prepared, as if it hadn’t been used in a while. The next day, no one informed us that maintenance would enter the apartment, so when we returned, the door was unlocked, and workers were inside servicing the air conditioning. On the third day, a very kind lady came and knocked on the door. As I was walking to open it, she opened it herself and immediately apologized, explaining that she thought she had been given the wrong room because the chairs outside were positioned in a way that made it seem like no one was staying there. This shows that the outdoor setup was not arranged properly to indicate that the room was occupied. The bedroom, bathroom, and kitchen were nicely organized, which was a positive aspect. However, the bathroom drain had a very bad smell, which made the stay uncomfortable. On the day we checked in, I also asked about getting a refund, as I did not want to stay in the original tiny room. However, the staff advised me to stay, saying that previous guests had issues getting refunds, even though this is not what the policy states. Overall, this was a disappointing and frustrating experience.

Nothing

Al

The erco can more cool

No shower gel, no hand soap, not enough towels, no bath floor towels, no toilet paper ( only one toilet paper) At least it has to be mention that you don't get shower gel, hand soap, no toilet paper for your stay at Resort Bonaire when you make your reservation so that you can come prepared although I'am of the opinion that the mentioned articles has to be present( a must)in the appartment/room. I have no problem with the paying of a guarantee deposit of US$ 200 but I should get it back the moment I check out and not after 10 days. Could not get what I wanted to drink at the bar because there was no ice, bad for the service.

Responsiveness and time schedule of staff. No soap in the bathrooms, had to buy our own.

The staff, they are not service minded