Royal Palace Helena Sands
Sunny Beach, Sunny Beach, 8240, Bulgaria
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Room
Room
Address
Sunny Beach, Sunny Beach, 8240, Bulgaria
Hotel Services and Facilities
Free WiFi
Free parking
Free breakfast
Pet friendly
Hotel facilities
- Swimming Pool
- Garden
- Room Service
- Safety Deposit Box
- Air Conditioning
- Bar
- 24-Hour Front Desk
- Elevator
- Coffee shop
- Children's playground
- BBQ facilities
- Billiards
- Table tennis
- Darts
- Snack bar
- Beachfront
- Evening entertainment
- On-site parking
- indoor pool
- kids club
- outdoor pool
- 24-hour security
- Accessible parking
- Family Rooms
- Free Wi-Fi
- Hair/Beauty Salon
- Live entertainment
- Private Beach
- Restaurant(s)
- Happy Hour
- Non-Smoking Rooms Available
- Wine/champagne
- Light therapy
- Kids' pool
- Sun loungers or beach chairs
- Smoke alarms
- Fire extinguishers
- balcony/terrace
- ATM or cash withdraw on site
- Car rental available
- CCTV security in common areas
- Entertainment services
- Facilities for disabled guests available
- Fitness center
- Indoor Tanning
- Ironing amenities
- Laundry services
- Luggage storage & lockers
- Restaurant (special diets available)
- Spa services
- Spa/sauna
- Tennis court & equipment
- Tour services
- Room service available
- Airport shuttle (charges may apply)
- Parking available (charges may apply)
- Valet parking (charges may apply)
- Kid-friendly dining
Airports Show all on map »
- Burgas Airport - 14.63 mi
- Varna Aksakovo Airport - 36.39 mi
Click here to leave your opinion >>
Nilufar (Group Traveler)
stayed in September, 2026
Guest Score 10 out of 10
Exceptional
We loved everything about our stay at Helena Sands. I would especially like to highlight the excellent quality and variety of the food — everything was absolutely delicious. The quality of both the service and the property is very high. We had a wonderful experience and truly enjoyed our stay. Highly recommended!
I
Bathtub! My 77 year-old parents found it difficult to climb in and out of it.
Daniko79 (Solo Traveler)
stayed in September, 2026
Guest Score 7 out of 10
Good
I was quite disappointed with my experience, especially considering the price and the fact that this is a 5-star hotel.
The hotel advertises free beach access, but in reality, there are not enough free sun loungers available for all hotel guests. A significant number of the loungers are reserved for paying customers, which makes the advertised “free beach access” quite misleading. For a 5-star hotel, I would expect every paying guest to have reasonable access to the beach facilities without having to pay extra for a sun lounger.
I was also disappointed with the breakfast selection. All of the cold cuts and sausages available were made from pork. For a 5-star international hotel, I would expect a more diverse selection, including non-pork alternatives such as chicken, turkey, or beef, especially considering that guests come from different cultural and religious backgrounds.
Another disappointing aspect was the parking fee. Having to pay extra for parking as a hotel guest is not what I would expect from a 5-star property, particularly given the already high room rates. At this level, basic facilities such as guest parking should ideally be included in the stay.
Overall, I expected a much higher standard given the hotel's 5-star rating and the price paid. There are several aspects that could be significantly improved to make the experience truly worthy of a 5-star property.
DAN I. (Couple)
stayed in August, 2026
Guest Score 9 out of 10
Wonderful
The very loud greek music near the hotel
Nikolay (Solo Traveler)
stayed in July, 2026
Guest Score 9 out of 10
Wonderful
Great food
Water was leaking into the floor
Maria (Family with young children)
stayed in July, 2026
Guest Score 10 out of 10
Exceptional
The room was big egnouh, very clean, and the staff was always helpful. The beach is right next to the hotel and is clean. Even though our room was close to the lift we didn't get disturbed by any noises. The view grom the room was amazing. The food was very nice and fresh with a lot of options. We will visit again for sure.
I dont know if their pool was supose to be heated, but the water was a bit cold. Also wherever I been to a hotel with half board, drinks where included for dinner also. Here you get only one drink per person for dinner. I think is fair enough to have at least the non alcoholic drinks included with your dinner, or at least water how much you want. Rest everything was amazing.
Emiliya (Solo Traveler)
stayed in June, 2026
Guest Score 10 out of 10
Exceptional
The staff is very friendly, the food is excellent, the view from the rooms with sea view is absolutely amazing, the pool area is fantastic. I can highly recommend this gorgeous gem on the beautiful Black Sea!
Milen (Family with young children)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
Everything about this Hotel is excellent! Location, luxury, food, services, class, art and much more, if you visit it once you will always go back to it!
Borislav (Family with young children)
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
Excellent hotel, service, food, pools, beach!
Kiril (Family with young children)
stayed in August, 2025
Guest Score 1 out of 10
Very Poor
The only thing I liked was the staff in the restaurant.
The loud music from the lobby bar at night. Uncomfortable old beds.
George (Family with young children)
stayed in August, 2025
Guest Score 10 out of 10
Exceptional
Excellent location, very friendly staff, breakfast and dinner menu at a 5-star level. The location looks even better in reality than in the pictures.
Lack of staff in the indoor pool area and no pool bar; the quality of the hair dryer is only at a 2-star level; it is unacceptable for a 5-star hotel not to provide an in-room coffee-making option, yet to place a bag of peanuts with a printed note saying ‘not free’. “For a ‘5-star hotel with a private beach’, it would be expected to have enough complimentary sunbeds. Unfortunately, there were not enough free ones available, while many of the paid sunbeds remained unoccupied.
Mitrut (Family with young children)
stayed in August, 2025
Guest Score 9 out of 10
Wonderful
We come to this location for several years already, as we find the quality of services suitable to our expectations.
The rooms are clean, the restaurant is excellent, and the overall locations os good
the umbrellas / sunbeds seems to be insufficient for the number of guests, and this creates some tensions on the beach.
Tatyana (Family with young children)
stayed in August, 2025
Guest Score 9 out of 10
Wonderful
It is probably the best hotel in Sunny beach. Staff was nice and helpful.
The hotel room and bathroom was a bit outdated - separate beds connected together, no king size beds. The swimming pool could be cleaner, breakfast was very good, dinner options okay.
Valentin (Family with young children)
stayed in July, 2025
Guest Score 8 out of 10
Very Good
The location, the pool, the view, the restaurant
If you went to the beach after 9:30, there were no complimentary sunbeds left, the restaurant didn’t give at least water, there was loud music until 12AM one night
Mariana (Family with young children)
stayed in July, 2025
Guest Score 10 out of 10
Exceptional
I’ve stayed in various nice places across the world and I was impressed by how exceptional my experience was, starting from the stuff, to the amazing variety of food. Everyone was professional , friendly and accommodating.
Definitely will come back
Hopefully next time we can have rooms with full sea views ?
Emiliya (Family with young children)
stayed in July, 2025
Guest Score 10 out of 10
Exceptional
Beautiful beach, gorgeous view, convenient location, excellent food, very clean and the staff is very kind. I highly recommend it.
Petar (Family with young children)
stayed in January, 2025
Guest Score 8 out of 10
Very Good
- Breakfast and dinner were excellent
- Staff was very good (except non Bulgarian speaking staff in the restaurant)
- Rooms are spacious and clean with a nice sea view
- Beach and main street is across but it was not loud at all
- Hotel told us there is a charging station for electric vehicles in the hotel's garage. Therefore, I brought the cable for charging at a charging station. No charging station, only standard wall-mounted sockets. To the hotel management - Fire Hazard! please be aware that if 4-5 electric vehicles start charging at the same time for longer period, it may cause fire!
- In our room there was a very annoying buzzing sound which came from the electrical breaker box. Called the reception, some random guy showed up, said it's normal. No, it's not normal. Again, Fire Hazard!
- All in all, it seems that the whole electrical system of the hotel needs updating
- Good luck at getting a sunbed at the beach! No chance! There is a free area but it is for both Helena Sands and Helena Park and additionally anyone external can also use the sunbeds for a fee. The guys that collect the fees are extremely shady and rude and do not provide any form of identification or receipt for the paid service. A month ago in Greece, the hotel had a private beach and sunbeds were by default locked and only unlocked when you show that you are part of the hotel.
Rene V. S. (Couple)
stayed in December, 2024
Guest Score 10 out of 10
Exceptional
Food is 15 of 10, everything is quite delicious and clean. The hotel is very nice but there's many details which they should work on it. Price isn't low. So I believe basic services such as parking should be included and not charged. The staff is insane polite and professional. The location is one of the best I have been in the black sea. I highly recommend it for a long or short period.
The cocktail in the lobby lol was really bad, but the staff was very friendly.
Aida (Family with young children)
stayed in October, 2024
Guest Score 5 out of 10
Fair
Location,lovely food
Daniel (Group Traveler)
stayed in September, 2024
Guest Score 10 out of 10
Exceptional
Дженьо (Family with young children)
stayed in September, 2024
Guest Score 8 out of 10
Very Good
Thank you for your information!
Area information
- Burgas Airport - 14.63 mi
- Varna Aksakovo Airport - 36.39 mi
- Hospital - 1.15 mi
- Central Bus Station - 1.65 mi
- Port Burgas Terminal East - 19.94 mi
- Yug (South) Bus Station - 19.98 mi
- Burgas Central Railway Station - 20.00 mi
- Sozopol Bus Station - 20.06 mi
- Ferry terminal - 20.43 mi
- Cacao Beach - 2.66 mi
- North Beach Burgas - 19.00 mi
- Burgas Central Beach - 19.64 mi
- Nesebar Stadium - 3.20 mi
- Lazur Stadium Neftohimik - 18.95 mi
- Summer theatre - 19.25 mi
- Amphitheatre Apoloniya - 20.00 mi
- Izgrev park - 19.25 mi
- The Sea Bridge - 19.34 mi
- Church Kiril i Metodyi - 19.65 mi
- Burgas Opera House - 19.90 mi
- Bogoridi street - 19.67 mi
- Alexandrovska street - 19.77 mi
- Orange Disco - 0.70 mi
- Police Station - 1.26 mi
- Action AquaPark - 1.27 mi
- Kuban - 1.38 mi
- Iceberg Party Club - 1.41 mi
- Djanny - 1.44 mi
- Post Office - 1.51 mi
- Karting Track - 1.65 mi
- Old Nesebar - 3.54 mi
- Loza - 10.92 mi
- Luka - 13.23 mi
- Sarafovo - 16.66 mi
- Project Skyscraper Burgas - 18.80 mi
- Sea Garden - 19.18 mi
- Vladimir Pavlov - 19.47 mi
- Baba Ganka Square - 19.62 mi
- Troykata Square - 19.68 mi
- City Hall Burgas - 19.86 mi
- Pristanishten Kompleks Burgas - 19.87 mi
- The Old Town Of Sozopol - 19.94 mi
- Dolni Chiflik - 20.16 mi
- Gorni Chiflik - 21.72 mi
- Neftozavod - 23.16 mi
- Malka Polyana - 23.82 mi
- Burzitsa - 25.71 mi
- Nova Shipka - 25.82 mi
- Yunak - 26.40 mi
- Velichkovo - 26.87 mi
- Tsarevo - 27.06 mi
- Karageorgievo - 27.68 mi
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Royal Palace Helena Sands
Sunny Beach, Sunny Beach, 8240, Bulgaria