Kempinski Hotel Grand Arena
Pirin Street 96, Bansko, 2770, Bulgaria
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Pirin Street 96, Bansko, 2770, Bulgaria
Being the only ski-in and ski-out hotel in Bansko, Kempinski Hotel Grand Arena Bansko is located in the very heart of the mountain resort, right across the Gondola elevator station. The five-star luxury hotel features 157 Alpine-style rooms, including 25 suites and an exclusive Presidential Suite, fully renovated Kempinski The Spa, four conference rooms and dining rooms with spectacular views of the majestic Pirin Mountains, offering an authentic Kempinski gourmet experience. The Gallery restaurant offers themed buffets throughout the winter and BBQ at the sunlit terrace during the summer. The guests can explore the spirit of Mediterranean cuisine at Come Prima Restaurant in a romantic and cozy ambiance. Live cooking by the hotel’s international culinary team headed by Executive Chef Nikola Todorov (instead of Trevor Portelli) in the open kitchen. In the winter, The Sushi Bar and Teppanyaki Grill welcome guests for an exquisite meal and show by expert Teppanyaki chefs. In summer, La Veranda Bar & Lounge offers not only a breathtaking view of the mountain but also a unique menu, superb summer cocktails and the sushi corner by the pool. Piano bar Sing Sing warms up the winter nights with amazing live performances and a spirited atmosphere. The Lobby Bar is the perfect place for a morning coffee or a light snack for lunch, or even a nice cocktail in front of the cozy fireplace on cold winter nights. Free access to a 24-hour gym and to a thermal area of the Spa is included. It offers Finish sauna, Herbal sauna, sanarium, infrared cabin, experience showers, deep digital detox area, custom-made aroma steam bath, laconium, one indoor and two outdoor swimming pools, kids outdoor swimming pool, indoor and outdoor hot tub and a unique snow room. Family-friendly Kempinski Hotel Grand Arena Bansko Bansko has a supervised Kids Club offering complimentary childcare for all hotel guests with children aged 3 to 12 years old with a daily program with a variety of amusing activities and games. The hotel can organize airport pick-up and drop-off from Sofia and Thessaloniki International Airport. License Number(s): Б3-ВБ3-746-А1

Hotel Services and Facilities

Free WiFi Free parking Free breakfast Pet friendly

Hotel facilities

  • Business Center
  • Pets Allowed
  • Swimming Pool
  • Garden
  • Meeting/Banquet Facilities
  • Room Service
  • Safety Deposit Box
  • Skiing
  • Air Conditioning
  • Babysitting/Child Services
  • Bar
  • 24-Hour Front Desk
  • Express Check-In/Check-Out
  • Elevator
  • Children's playground
  • BBQ facilities
  • Trouser press
  • Fishing
  • Billiards
  • Hiking
  • Packed lunches
  • Cycling
  • Heating
  • Fax/photocopying
  • Ski storage
  • Snack bar
  • Private check-in/check-out
  • Ski pass vendor
  • Shared lounge/TV area
  • On-site parking
  • indoor pool
  • kids club
  • outdoor pool
  • 24-hour security
  • Accessible parking
  • Concierge services
  • Family Rooms
  • Free Wi-Fi
  • Hair/Beauty Salon
  • Heated pool
  • Horseback Riding
  • Massage services
  • Restaurant(s)
  • Sun Deck
  • Daily Housekeeping
  • Happy Hour
  • Non-Smoking Rooms Available
  • Board games/puzzles
  • Indoor play area
  • Electric vehicle charging station
  • Pool with view
  • Plunge pool
  • Pool cover
  • Wine/champagne
  • Fruits
  • Pet basket
  • Pet bowls
  • Outdoor furniture
  • Light therapy
  • Yoga classes
  • Fitness classes
  • Personal trainer
  • Kids' pool
  • Sun loungers or beach chairs
  • Bike tours
  • Themed dinner nights
  • Cooking class
  • Archery
  • Smoke alarms
  • Fire extinguishers
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Process in place to check health of guests
  • First aid kit available
  • Cashless payment available
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Hand sanitizer in guest accommodation and key areas
  • Invoices
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Access to health care professionals
  • Free face masks
  • Contactless check-in/out
  • Food delivery
  • Electronic room key
  • Audible alarm
  • balcony/terrace
  • ATM or cash withdraw on site
  • Car rental available
  • CCTV security in common areas
  • Currency exchange service
  • Daily disinfection
  • Facilities for disabled guests available
  • Fitness center
  • Indoor Tanning
  • Ironing amenities
  • Laundry services
  • Luggage storage & lockers
  • Non-smoking property
  • Restaurant (special diets available)
  • Soundproof rooms available
  • Spa services
  • Spa/sauna
  • Tennis court & equipment
  • Tour services
  • Physical/social distancing guidelines
  • Protective screen or physical barriers in appropriate areas
  • Professional cleaning services
  • Room service available
  • Pets allowed (charges may apply)
  • Airport shuttle (charges may apply)
  • Parking available (charges may apply)
  • Indoor parking (charges may apply)
  • Shuttle service (charges may apply)
  • Valet parking (charges may apply)
  • Kid-friendly dining
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Kempinski Hotel Grand Arena
Rates from View more information >>

Museums

  • Sarakatsani Folklore Museum - 50.77 mi
  • Archeological Museum of Mpezesteni-Serres - 50.92 mi
Click here to leave your opinion >>
stayed in February, 2026
Guest Score 5 out of 10
Fair
spa and food was okay. Restaurants staff were good.
Rooms are old. Reception's and spa's frontdesk are rude.
stayed in February, 2026
Guest Score 3 out of 10
Poor
proximity to the runway
From the beginning, the reception was not good, the service was not good, and the food, both breakfast and dinner, was not good.
stayed in February, 2026
Guest Score 10 out of 10
Exceptional
The hotel would certainly not be described as modern - the decor, furnishings, everything - is old and heavy in style, but not in a bad way. Lots of wood, dark carpets etc. The feeling is perhaps of old charm. The rooms are large'ish - huge comfy bed, large super heated bathroom with both shower and bath. Luxurious hot water. Thermostat in the room works perfectly - you can be as warm as you like. Our (standard) room had a large balcony facing the slope & mountains. Beautiful view when the fog lifts. The spa services within the hotel are fantastic - a large indoor pool, indoor and outdoor Jacuzzi and a good sized outdoor pool - where you can swim in hot water with the snow all around. A delightful experience! The location is second to none - for skiing in Bansko it can't be beat. It is right across from the Gondola - 30-40 meters walk in the snow from the ski shop rental within the hotel where you exit directly to the snow. Hotel restaurants are supposed to be very good but expensive. We did not book the full board option but sampled the local restaurants - there's plenty of great options to choose from in walking distance. As a tip I would suggest - rent your ski equipment in the hotel (the convenience is more than worth it) but buy your ski pass at the gondola. The hotel is happy to sell you the lift tickets with your equipment but they charge a premium of about 20 euro a day per person. Wifi works great. Hotel staff are pleasant and helpful - overall a great experience.
The following are minor issues that could be improved. Not enough electrical outlets in the room. Although there is an outlet on each bedside, with multiple items to charge that's not enough. An outlet is especially lacking at the (long and convenient) desk. I imagine I'm not the only person who wanted to plug in their laptop (I had to unplug the TV). Also - if there was a way to get Netflix on the (large flatscreen) TV - I didn't find it. This day and age I find it surprising when hotels do not provide built in access to streaming services. Allow folks to connect their own account & wipe it when they leave.
stayed in January, 2026
Guest Score 9 out of 10
Wonderful
Spa is impressive. location, staff, food quality, valet service
Half board- it is common to serve water (not mineral) but at Kempinski they do not so you have to pay even for water so yo paid for hslf board but you need to pay more. Room bath- it is of a 3 star hotel level. You have both bath and a shower but the shower is not big and the shower head is fixed, small and with a low water stream power. So I moved to the bath which is narrow, half open (water flush the floor) and low water stream power. Not to the level you expect Kempinski. Lobby bar prices are extremely high.10 Euro for a capucino in Bulgaria...
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
The breakfast was delightful, and the SPA experience was outstanding. Our rooms were tidy, roomy, and interconnected. I highly recommend this hotel in Bansko if you appreciate attention to detail.
Nothing.
stayed in January, 2026
Guest Score 10 out of 10
Exceptional
The hospitality, the kindness and smiles. The consideration in our lately marriage. Our hearts were warmed with the kind gestures from the hotel. The best to stay in Bansko. The breakfast was wonderful.
stayed in December, 2025
Guest Score 9 out of 10
Wonderful
The breakfast and spa is very good, relate to 5 stars hotel. The room is very comfortable, very well bad with terrible pillow. The bathroom need renovation
Bathroom need renovation
stayed in December, 2025
Guest Score 9 out of 10
Wonderful
Location, great stuff, comfortable, exceptional service
stayed in October, 2025
Guest Score 9 out of 10
Wonderful
Location was great. Spa facilities excellent. Excellent Thai massage. Breakfast was good.
No poolside service. I couldn’t get the app to work and there were no staff to be found.
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
The hotel is perfect. I got a cake from hotel staff for my BD. It was an unexpected and very special surprise. Thank you! The hotel has excellent facilities, especially enjoyable spa.
None
stayed in October, 2025
Guest Score 10 out of 10
Exceptional
We had a wonderful experience in a perfect location. The hotel is quiet and luxurious, with a highly professional and friendly staff. The cleanliness is of the highest standard. We enjoyed a truly magical vacation in this excellent hotel. Highly recommended!
stayed in September, 2025
Guest Score 10 out of 10
Exceptional
Professional staff, well maintained facilities
The rooms renovation but they are comfortable
stayed in August, 2025
Guest Score 10 out of 10
Exceptional
Everything
Nothing
stayed in July, 2025
Guest Score 10 out of 10
Exceptional
The view, the food , the spa is amazing
Everything was perfect
stayed in April, 2025
Guest Score 9 out of 10
Wonderful
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
Ok
Ok
stayed in April, 2025
Guest Score 9 out of 10
Wonderful
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
stayed in April, 2025
Guest Score 10 out of 10
Exceptional
stayed in March, 2025
Guest Score 10 out of 10
Exceptional
Amazing ski in ski out hotel..amazing spa..best location for skiing in Bansko
Guest reviews
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Area information

    Skiing

      Skiing Show all on map »
      • Ski tracks Bansko - 5.64 mi
      • Ski center Borovets - 31.30 mi
      • Lailias Ski Centre - 39.38 mi

    Transport

      Train stations Show all on map »
      • Stantsiya Lisyatychi - 39.96 mi
      • Kastanoussis Railway Station - 48.96 mi

    Museums

      Art Galleries Show all on map »
      • Sarakatsani Folklore Museum - 50.77 mi
      • Archeological Museum of Mpezesteni-Serres - 50.92 mi

    Other attractions

      Historical Buildings Show all on map »
      • Holy Trinity Church - 0.96 mi
      Rivers and Lakes Show all on map »
      • Lake ""pestrofes"" - 39.01 mi
      • Lake Kerkini - 46.09 mi
      Stadiums, Arenas, and Racetracks Show all on map »
      • Climbing field - 39.84 mi
      Golf Courses Show all on map »
      • Gofl club Air Sofia - 45.17 mi
      Other Show all on map »
      • Gondola Lift - 363 f
      • Bansko - Banderitsa Meadow - 374 f
      • Hotel Kempinski Grand Arena Bansko - 0.54 mi
      • Molerite - 0.72 mi
      • Bansko Municipality - 0.87 mi
      • Chapel of the Holy Virgin - 0.96 mi
      • Zhelezen Most - Highlands - 3.27 mi
      • Akademika - 3.45 mi
      • Shiligarnik - Highland - 3.59 mi
      • Shiligarnik - Todorka - 3.63 mi
      • Bandritsa Meadow - Cart Road - 3.74 mi
      • Banderitsa Meadow - Mezhdinna - 3.79 mi
      • Mezhdinna Todorka - 4.67 mi
      • Bansko Lift - 5.34 mi
      • Todorka - 5.64 mi
      • Belitsa - 9.53 mi
      • Dobarsko - 9.93 mi
      • Kartala lift - 16.12 mi
      • Peyu Yavorov - 17.42 mi
      • Gorno Khursovo - 23.48 mi
      • General Todorov - 27.17 mi
      • Gondola Lift - 28.17 mi
      • Sitnyakovo Express - 30.92 mi
      • Rila Hotel - 31.30 mi
      • Kostandovo - 33.44 mi
      • Dolene - 35.04 mi
      • Katingo Rock - 38.82 mi
      • Chapel Analipsis - 39.94 mi
      • Varvara - 40.38 mi
      • Monastery of Profitis Ilias - 44.37 mi
      • Gofl club Air Sofia - 45.17 mi
      • Stamboliyski - 45.93 mi
      • Park Vitosha - 47.98 mi
      • Vitosha - 47.98 mi
      • Falakro - 48.64 mi
      • Pazardzhik - 49.03 mi
      • Elatias Forrest - 49.69 mi
      • Aereal cableway (goods only) - 50.27 mi

Kempinski Hotel Grand Arena

Pirin Street 96, Bansko, 2770, Bulgaria